0001477720-24-000011 | 10-K | XBRL Viewer

Income Taxes (Tables)

12 Months Ended

Jan. 31, 2024

Schedule of Components of the Provision for Income Taxes

The components of the provision for income taxes were as follows (in thousands):


	Year Ended January 31,
	2024		2023		2022

Current:
United States	$	—	$	—	$	—
State	318		45		—
Foreign	3,239		4,009		3,031
Total current	$	3,557	$	4,054	$	3,031
Deferred:
United States	$	—	$	—	$	—
State	—		—		—
Foreign	148		821		206
Total deferred	148		821		206
Total provision for income taxes	$	3,705	$	4,875	$	3,237

Schedule of Income before Income Taxes

The components of income (loss) before income taxes were as follows (in thousands):


	Year Ended January 31,
	2024		2023		2022
United States	$	(262,894)	$	(413,505)	$	(292,759)
Foreign	9,569		10,612		7,654
Total	$	(253,325)	$	(402,893)	$	(285,105)

Schedule of Reconciliation of Effective Tax Rates

The reconciliation between the statutory federal income tax and the Company’s effective tax rates as a percentage of loss before income taxes were as follows:


	Year Ended January 31,
	2024		2023		2022
Federal tax rate	21.0	%	21.0	%	21.0	%

Stock-based compensation expense	(3.6)		(2.4)		25.0
Change in valuation allowance	(21.4)		(23.1)		(52.8)
Transaction costs	—		(0.1)		—
Research and development credits	3.5		4.9		7.7
Convertible debt interest	—		—		(1.3)
Other	(1.0)		(1.5)		(0.8)
Effective income tax rate	(1.5)	%	(1.2)	%	(1.2)	%

Schedule of Major Components of Deferred Tax Assets and Liabilities

The major components of deferred tax assets (liabilities) were as follows (in thousands):


	As of January 31,
	2024		2023
Deferred tax assets:
Net operating loss carryforwards	$	285,152	$	282,705
Research and development tax credits	96,548		87,059

Stock-based compensation	14,552		14,731
Reserves and accrued expenses	7,860		6,714
Operating lease liabilities	56,532		52,922
R&D expense capitalization under Sec. 174	125,080		76,765
Total deferred tax assets	585,724		520,896
Valuation allowance	(532,423)		(470,548)
Total deferred tax assets, net of valuation allowance	53,301		50,348
Deferred tax liabilities:
Right of use asset	(43,320)		(41,434)
Deferred commissions	(8,588)		(8,020)
Depreciation and amortization	(2,704)		(2,123)
Total deferred tax liabilities	(54,612)		(51,577)
Net deferred tax liabilities	$	(1,311)	$	(1,229)

Schedule of Gross Unrecognized Tax Benefits Roll Forward

A reconciliation of the beginning and ending amounts of gross unrecognized tax benefits was as follows (in thousands):


	As of January 31,
	2024		2023
Balance at the beginning of the year	$	31,738	$	19,826
Increases - current period tax positions	5,444		7,666
Increases - prior period tax positions	—		4,246
Decreases - prior period tax positions	(2,222)		—

Balance at the end of the year	$	34,960	$	31,738

Employee Benefit Plans- Narrative (Details)	12 Months Ended
Employee Benefit Plans- Narrative (Details)	Jan. 31, 2024 USD ($)
Postemployment Benefits [Abstract]
Defined contribution plan, cost	$ 0

Consolidated Statements of Operations - USD ($) shares in Thousands, $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Income Statement [Abstract]
Revenues	$ 652,504	$ 547,212	$ 378,437
Cost of revenues	64,524	56,559	38,897
Gross profit	587,980	490,653	339,540
Operating expenses:
Research and development	324,688	297,209	203,124
Sales and marketing	391,955	434,961	282,897
General and administrative	141,334	166,309	118,703
Total operating expenses	857,977	898,479	604,724
Loss from operations	(269,997)	(407,826)	(265,184)
Interest income and other income (expense), net	20,624	6,933	(1,536)
Interest expense	(3,952)	(2,000)	(18,385)
Loss before provision for income taxes	(253,325)	(402,893)	(285,105)
Provision for income taxes	3,705	4,875	3,237
Net loss	$ (257,030)	$ (407,768)	$ (288,342)
Net loss per share:
Basic (in usd per share)	$ (1.17)	$ (2.04)	$ (1.63)
Diluted (in usd per share)	$ (1.17)	$ (2.04)	$ (1.63)
Weighted-average shares used in calculating net loss per share:
Basic (in shares)	220,406	200,034	176,401
Diluted (in shares)	220,406	200,034	176,401

Convertible Notes—Related Party

12 Months Ended

Jan. 31, 2024

Convertible Notes - Related Party

Convertible Notes—Related Party

The Company previously issued two 3.5% unsecured senior mandatory convertible promissory notes in January 2020 (“January 2020 Convertible Note”) and June 2020 (“June 2020 Convertible Note”) (collectively, the “Convertible Notes”) in principal amounts of $300.0 million and $150.0 million, respectively. The Convertible Notes were not transferable except to affiliates, contained no financial or restrictive covenants, and were expressly subordinated in right of payment to any of the Company’s existing or future secured indebtedness.

On July 1, 2021, upon meeting the closing trading price criteria for optional conversion by the Company (based on the Company’s Class A common stock closing trading price during the last 30 trading days of the previous

calendar quarter as stated in the original terms of the Convertible Notes), the Company elected to convert both of the Convertible Notes into an aggregate of 17,012,822 shares of the Company’s Class B common stock pursuant to the original terms of the embedded, substantive conversion features in the Convertible Notes. The Company accounted for the conversion by adjusting its additional paid-in capital for the net carrying amount of the Convertible Notes as of July 1, 2021 of $368.5 million (including accrued interest of $20.4 million and the unamortized debt discount of $101.9 million).

Interest expense related to the Convertible Notes recorded prior to the conversion was as follows (in thousands):


	Year Ended January 31,
	2024		2023		2022
Amortization of debt discount	$	—	$	—	$	10,628
Contractual interest expense	—		—		6,670
Total interest expense	$	—	$	—	$	17,298

Debt

In April 2020, the Company entered into a five-year $40.0 million term loan agreement with SVB (the “April 2020 Senior Secured Term Loan”) which provided for a senior secured term loan facility, in an aggregate principal amount of up to $40.0 million to be used for the construction of the Company’s corporate headquarters. Interest accrued and was payable monthly based on a floating rate per annum equal to the prime rate (per the Wall Street Journal) plus an applicable margin ranging from 0% to (1.0)% based on the Company’s unrestricted cash balance at the lender. The April 2020 Senior Secured Term Loan was repaid in full and terminated in November 2022.

In November 2022, the Company entered into an agreement for a four-year credit facility (as amended on April 13, 2023, the “November 2022 Senior Secured Credit Facility”) with SVB, which refinanced the April 2020 Senior Secured Term Loan. The November 2022 Senior Secured Credit Facility provides for senior secured credit facilities in the aggregate principal amount of $150.0 million, including a senior secured term loan facility in an aggregate principal amount of $50.0 million and a revolving loan facility in an aggregate principal amount of up to $100.0 million, including a $30.0 million letter of credit sub-facility, maturing on November 7, 2026. On March 27, 2023, First Citizens BancShares, Inc. announced that it entered into an agreement to purchase assets and liabilities of SVB, inclusive of the November 2022 Senior Secured Credit Facility.

Borrowings under the November 2022 Senior Secured Credit Facility may be designated as ABR Loans or SOFR Loans, subject to certain terms and conditions under the agreement. ABR Loans accrue interest at a rate per annum equal to the ABR plus an applicable margin of 1.25%. Term SOFR Loans accrue interest at a rate per annum equal to the applicable adjusted term SOFR rate, which is equal to the applicable term SOFR rate plus a term SOFR adjustment of 10 basis points, provided such adjusted term SOFR rate shall not be less than zero, plus an applicable margin of 2.25%. Interest accrues and is payable on a monthly basis.

The November 2022 Senior Secured Credit Facility contains customary conditions to borrowing, events of default, and covenants, including covenants that restrict the Company’s ability to incur indebtedness, make or hold investments, execute certain change of control transactions, business combinations or other fundamental changes to the business, dispose of assets, make certain types of restricted payments or enter into certain related party transactions, subject to customary exceptions. In addition, the November 2022 Senior Secured Credit Facility contains financial covenants, including a consolidated adjusted quick ratio of 1.25 to 1.00, as well as a minimum cash adjusted EBITDA, each tested on a quarterly basis.

Pursuant to the terms of the November 2022 Senior Secured Credit Facility, the Company may issue letters of credit which may reduce the total amount available for borrowing under the revolving credit facility. Additionally, the Company is required to pay an annual commitment fee that accrues at a rate of 0.15% per annum on the unused portion of the borrowing commitments under the revolving credit facility. The Company had an aggregate of $21.4 million of letters of credit outstanding under the revolving credit facility as of January 31, 2024, and the Company’s total available borrowing capacity under the revolving credit facility was $78.6 million as of January 31, 2024.

As of January 31, 2024, $50.0 million was drawn and $46.9 million was outstanding under the November 2022 Senior Secured Credit Facility. As of January 31, 2024, the Company was in compliance with all financial covenants.

In conjunction with the close of the November 2022 Senior Secured Credit Facility, the Company paid upfront issuance fees of $0.4 million. The upfront fees are amortized over the remaining term of the agreement. Upfront issuance fees allocated to the revolving credit facility of $0.2 million are presented in the Company’s consolidated balance sheet within other assets.

The net carrying amounts of the November 2022 Senior Secured Credit Facility were as follows (in thousands):


	As of January 31,
	2024		2023
Principal	$	46,875	$	50,000
Accrued interest	297		218
Unamortized loan issuance costs	(132)		(179)
Net carrying amount	$	47,040	$	50,039


Credit facilities, current	$	3,422	$	3,343
Credit facilities, noncurrent	$	43,618	$	46,696

The net carrying amount of the current portion of the term loan is presented within accrued expenses and other current liabilities in the consolidated balance sheets.

The expected future principal payments for all borrowings as of January 31, 2024 is as follows (in thousands):


Fiscal year ending January 31,	Contractual Maturity
2025	$	3,125
2026	5,000
2027	38,750
Total principal payments	$	46,875

Restructuring - Restructuring Costs (Details) $ in Thousands	12 Months Ended
	Jan. 31, 2024 USD ($)
Restructuring Cost and Reserve [Line Items]
Severance and Related Charges	$ 8,380
Stock-Based Compensation Expense (Benefit)	880
Total	9,260
Cost of revenues
Restructuring Cost and Reserve [Line Items]
Severance and Related Charges	512
Stock-Based Compensation Expense (Benefit)	38
Total	550
Research and development
Restructuring Cost and Reserve [Line Items]
Severance and Related Charges	33
Stock-Based Compensation Expense (Benefit)	2
Total	35
Sales and marketing
Restructuring Cost and Reserve [Line Items]
Severance and Related Charges	5,921
Stock-Based Compensation Expense (Benefit)	661
Total	6,582
General and administrative
Restructuring Cost and Reserve [Line Items]
Severance and Related Charges	1,914
Stock-Based Compensation Expense (Benefit)	179
Total	$ 2,093

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References + Details

Balance Sheet Components (Tables)

12 Months Ended

Jan. 31, 2024

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Schedule of Property and Equipment, Net


Asset Type						Life (Years)
Desktop and other computer equipment						2-3
Furniture and fixtures						5
Leasehold improvements						Shorter of lease term or estimated useful life
Capitalized internal-use software						3

Property and equipment, net, consisted of the following (in thousands):


	As of January 31,
	2024		2023

Leasehold improvements	$	100,795	$	98,264
Capitalized internal-use software	24,061		15,005
Furniture and fixtures	11,732		10,325
Desktop and other computer equipment	2,122		1,804
Construction in progress	326		652
Total gross property and equipment	139,036		126,050
Less: Accumulated depreciation and amortization	(42,493)		(31,066)
Total property and equipment, net	$	96,543	$	94,984

Schedule of Capitalized Software

The changes in the carrying value of capitalized internal-use software costs for the periods presented below are as follows (in thousands):


	Amount









Balance as of February 1, 2022	$	2,353
Capitalization of internal-use software costs	2,756
Amortization of internal-use software costs	(1,074)
Balance as of January 31, 2023	$	4,035
Capitalization of internal-use software costs	9,056
Amortization of internal-use software costs	(2,570)
Balance as of January 31, 2024	$	10,521

Schedule of Prepaid Expenses and Other Current Assets

Prepaid expenses and other current assets consisted of the following (in thousands):


	As of January 31,
	2024		2023
Prepaid expenses	$	25,029	$	25,134
Deferred contract acquisition costs, current	21,594		18,049
Other current assets	5,302		5,543
Total prepaid expenses and other current assets	$	51,925	$	48,726

Schedule of Accrued Expenses and Other Current Liabilities

Accrued expenses and other current liabilities consisted of the following (in thousands):


	As of January 31,
	2024		2023
Accrued payroll liabilities	$	19,219	$	22,336
Accrued sales and value-added taxes	10,770		13,347
Accrued taxes for fringe benefits	9,452		8,064
Accrued advertising expenses	9,276		10,565
Accrued consulting expenses	4,287		4,076
Other liabilities	22,817		25,100
Total accrued expenses and other current liabilities	$	75,821	$	83,488

Commitments and Contingencies (Details) - USD ($) $ in Millions	1 Months Ended
	Jan. 31, 2021	Jan. 31, 2024	Jan. 31, 2023
Commitments and contingencies (Note 8)
Letters of credit outstanding, amount		$ 21.4	$ 23.6
Long-term purchase commitment, period	60 months
Purchase obligation	$ 103.5
Purchase obligation, maximum offsetting amount	$ 7.3
Hosting-Related Services
Commitments and contingencies (Note 8)
Purchase commitment remaining		46.5
Software-based Services
Commitments and contingencies (Note 8)
Purchase commitment remaining		$ 12.2

Revenue - Deferred Contract Acquisition Costs Activity (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Capitalized Contract Costs [Roll Forward]
Beginning balance	$ 36,583	$ 22,771
Capitalization of contract acquisition costs	24,770	28,910
Amortization of deferred contract acquisition costs	(21,972)	(15,098)	$ (8,647)
Ending balance	39,381	36,583	22,771
Deferred contract acquisition costs, current	21,594	18,049
Deferred contract acquisition costs, noncurrent	17,787	18,534
Total deferred contract acquisition costs	$ 39,381	$ 36,583	$ 22,771

Balance Sheet Components - Capitalized Software Costs (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023
Movement in Capitalized Computer Software, Net [Roll Forward]
Beginning balance	$ 4,035	$ 2,353
Capitalization of internal-use software costs	9,056	2,756
Amortization of internal-use software costs	(2,570)	(1,074)
Ending balance	$ 10,521	$ 4,035

Debt - Narrative (Details) - USD ($)	1 Months Ended		12 Months Ended
Debt - Narrative (Details) - USD ($)	Nov. 30, 2022	Apr. 30, 2020	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Line of Credit Facility [Line Items]
Letters of credit outstanding, amount			$ 21,400,000	$ 23,600,000
Line of credit facility, remaining borrowing capacity			78,600,000
Proceeds from term loan, net of issuance costs			0	49,555,000	$ 9,000,000
Long-term debt			46,875,000
Upfront issuance fees	$ 400,000
Credit Agreement
Line of Credit Facility [Line Items]
Long-term debt			46,875,000	50,000,000
Upfront issuance fees			132,000	$ 179,000
Credit Agreement \| Letter of Credit
Line of Credit Facility [Line Items]
Line of credit, maximum borrowing capacity	$ 30,000,000
Credit Agreement \| Maximum \| Revolving Credit Facility
Line of Credit Facility [Line Items]
Debt instrument, covenant, consolidated adjusted quick ratio	1.25
Credit Agreement \| Minimum \| Revolving Credit Facility
Line of Credit Facility [Line Items]
Debt instrument, covenant, consolidated adjusted quick ratio	1.00
Secured Debt \| Term Loan Agreement
Line of Credit Facility [Line Items]
Long-term debt, term		5 years
Long-term debt, face amount		$ 40,000,000
Secured Debt \| Term Loan Agreement \| Maximum \| Prime Rate
Line of Credit Facility [Line Items]
Debt instrument, basis spread on variable rate		(1.00%)
Secured Debt \| Term Loan Agreement \| Minimum \| Prime Rate
Line of Credit Facility [Line Items]
Debt instrument, basis spread on variable rate		0.00%
Secured Debt \| Credit Agreement
Line of Credit Facility [Line Items]
Proceeds from term loan, net of issuance costs			50,000,000
Long-term debt			46,900,000
Line of Credit \| Credit Agreement
Line of Credit Facility [Line Items]
Debt instrument, term	4 years
Line of credit, maximum borrowing capacity	$ 150,000,000
Line of Credit \| Credit Agreement \| Term Loan Facility
Line of Credit Facility [Line Items]
Long-term debt, face amount	$ 50,000,000
Debt instrument, basis spread on variable rate	2.25%
Line of Credit \| Credit Agreement \| Revolving Credit Facility
Line of Credit Facility [Line Items]
Line of credit, maximum borrowing capacity	$ 100,000,000
Line of credit facility, commitment fee percentage	0.15%
Letters of credit outstanding, amount			$ 21,400,000
Upfront issuance fees	$ 200,000
Line of Credit \| Credit Agreement \| ABR Loans
Line of Credit Facility [Line Items]
Convertible notes, interest rate, stated percentage	1.25%
Line of Credit \| Credit Agreement \| Secured Overnight Financing Rate (SOFR) \| Term Loan Facility
Line of Credit Facility [Line Items]
Debt instrument, basis spread on variable rate	0.10%

Interest Income and Other Income (Expense), Net (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Other Income and Expenses [Abstract]
Interest income	$ 21,128	$ 7,910	$ 506
Unrealized gains (losses) on foreign currency transactions	(164)	801	(953)
Other non-operating expense	(340)	(1,778)	(1,089)
Total interest income and other income (expense), net	$ 20,624	$ 6,933	$ (1,536)

Stockholders' Equity (Deficit) (Tables)

12 Months Ended

Jan. 31, 2024

Share-Based Payment Arrangement [Abstract]

Schedule of Stock Options Activity

Option activity under the Company’s combined stock plans is set forth below (in thousands, except years and per share data):


	Number of Shares	Weighted- Average Exercise Price		Weighted- Average Remaining Contractual Term (in years)	Aggregate Intrinsic Value








Balances as of January 31, 2023	11,941	$	2.96	5.1	$	149,738
Options granted	—	—
Options exercised	(2,101)	2.31
Options forfeited	(52)	5.51
Balances as of January 31, 2024	9,788	3.09		4.2	$	140,292
Vested and exercisable at January 31, 2024	9,568	3.10		4.2	$	137,045
Vested and expected to vest at January 31, 2024	9,788	3.09		4.2	$	140,292

Summary of Weighted-Average Grant-Date Fair Value of Options Granted and Total Intrinsic Value of Options Exercised

The weighted-average grant-date fair value of options granted and the total intrinsic value of options exercised during the periods presented were as follows:


	Year Ended January 31,
	2024		2023		2022

Weighted-average grant-date fair value per share	$	—	$	—	$	—
Aggregate intrinsic value of options exercised (in thousands)	$	38,757	$	52,687	$	404,964

Schedule of RSU Activity

The Company’s RSU activity is set forth below (in thousands, except per share data):


	Number of Shares	Weighted- Average Grant Date Fair Value		Aggregate Intrinsic Value








Unvested RSUs at January 31, 2023	14,591	$	27.75	$	226,145
RSUs granted	13,344	20.01
RSUs vested	(7,404)	25.63
RSUs forfeited	(3,341)	25.75
Unvested RSUs at January 31, 2024	17,190	23.04		$	299,450
RSUs vested, not yet released at January 31, 2024	806	32.82

Schedule of Stock-Based Compensation Expense

Stock-based compensation for stock-based awards to employees and non-employees in the Company’s consolidated statements of operations for the periods below were as follows (in thousands):


	Year Ended January 31,
	2024		2023		2022

Cost of revenues	$	1,549	$	1,658	$	806
Research and development	112,619		100,083		57,480
Sales and marketing	59,217		58,504		29,631
General and administrative	29,033		28,717		16,644
Total stock-based compensation expense	$	202,418	$	188,962	$	104,561

Summary of Unrecognized Compensation Costs, Related to Unvested Awards

Total unrecognized compensation costs related to unvested awards not yet recognized under all equity compensation plans was as follows:


	As of January 31, 2024
	Unrecognized Expense (in thousands)		Weighted-Average Expected Recognition Period (in years)
Stock options	$	285	3.7
RSUs	358,188		2.9
Total unrecognized stock-based compensation expense	$	358,473	2.9


	As of January 31, 2023
	Unrecognized Expense (in thousands)		Weighted-Average Expected Recognition Period (in years)
Stock options	$	3,230	1.6
RSUs	369,302		2.9
Total unrecognized stock-based compensation expense	$	372,532	2.9

Schedule of Share-based Payment Award, Employee Stock Purchase Plan, Valuation Assumptions

The following assumptions were used to calculate the fair value of shares to be granted under the ESPP during the period:


	Year Ended January 31,
	2024	2023	2022
Risk-free interest rate	4.1% - 5.5%	0.9%-4.0%	0.1%-0.2%
Expected term	0.5 - 2.0 years	0.5 - 2.0 years	0.5 - 2.0 years
Dividend yield	—%	0%	0%
Expected volatility	39.3% - 60.3%	46.2% - 64.1%	36.8% - 53.8%

Leases - Future Minimum Lease Payments (Details) $ in Thousands	Jan. 31, 2024 USD ($)
Leases [Abstract]
2025	$ 40,608
2026	38,859
2027	39,074
2028	39,180
2029 and thereafter	197,049
Total undiscounted operating lease payments	354,770
Less: imputed interest	(120,507)
Total operating lease liabilities	$ 234,263

Debt - Schedule of Maturities of Long-Term Debt (Details) $ in Thousands	Jan. 31, 2024 USD ($)
Debt Disclosure [Abstract]
2025	$ 3,125
2026	5,000
2027	38,750
Total principal payments	$ 46,875

Convertible Notes—Related Party - Narrative (Details) $ in Millions			1 Months Ended	6 Months Ended	12 Months Ended
	Jul. 01, 2021 USD ($) shares	Sep. 29, 2020 shares	Jul. 31, 2021 shares	Jun. 30, 2020 USD ($) debt_instrument	Jan. 31, 2024 day	Jan. 31, 2020 USD ($)
Related Party Transaction [Line Items]
Threshold trading days \| day					30
Issuance of redeemable convertible preferred stock upon net exercise (in shares) \| shares		73,577,455
Convertible Debt
Related Party Transaction [Line Items]
Number of debt instruments issued in the period \| debt_instrument				2
Long-term debt	$ 368.5
Accrued interest	20.4
Unamortized discount	$ 101.9
Convertible Debt \| Common Class B
Related Party Transaction [Line Items]
Issuance of redeemable convertible preferred stock upon net exercise (in shares) \| shares	17,012,822		17,012,822
January 2020 Convertible Note \| Convertible Debt
Related Party Transaction [Line Items]
Convertible notes, interest rate, stated percentage						3.50%
Long-term debt, face amount						$ 300.0
June 2020 Convertible Note \| Convertible Debt
Related Party Transaction [Line Items]
Convertible notes, interest rate, stated percentage				3.50%
Long-term debt, face amount				$ 150.0

Debt

12 Months Ended

Jan. 31, 2024

Debt Disclosure [Abstract]

Debt

Convertible Notes—Related Party

Interest expense related to the Convertible Notes recorded prior to the conversion was as follows (in thousands):


	Year Ended January 31,
	2024		2023		2022
Amortization of debt discount	$	—	$	—	$	10,628
Contractual interest expense	—		—		6,670
Total interest expense	$	—	$	—	$	17,298

Debt

The net carrying amounts of the November 2022 Senior Secured Credit Facility were as follows (in thousands):


	As of January 31,
	2024		2023
Principal	$	46,875	$	50,000
Accrued interest	297		218
Unamortized loan issuance costs	(132)		(179)
Net carrying amount	$	47,040	$	50,039


Credit facilities, current	$	3,422	$	3,343
Credit facilities, noncurrent	$	43,618	$	46,696

The net carrying amount of the current portion of the term loan is presented within accrued expenses and other current liabilities in the consolidated balance sheets.

The expected future principal payments for all borrowings as of January 31, 2024 is as follows (in thousands):


Fiscal year ending January 31,	Contractual Maturity
2025	$	3,125
2026	5,000
2027	38,750
Total principal payments	$	46,875

Revenue - Narrative (Details) - USD ($) $ in Millions	12 Months Ended
Revenue - Narrative (Details) - USD ($) $ in Millions	Jan. 31, 2024	Jan. 31, 2023
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Deferred revenue recognized	$ 227.5	$ 170.1
Revenue, remaining performance obligation, amount	$ 349.0
Deferred contract acquisition costs, amortization period	3 years
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-02-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation, percentage	84.00%
Revenue, remaining performance obligation, expected timing of satisfaction, period	12 months

Income Taxes

12 Months Ended

Jan. 31, 2024

Income Tax Disclosure [Abstract]

Income Taxes

The components of the provision for income taxes were as follows (in thousands):


	Year Ended January 31,
	2024		2023		2022

Current:
United States	$	—	$	—	$	—
State	318		45		—
Foreign	3,239		4,009		3,031
Total current	$	3,557	$	4,054	$	3,031
Deferred:
United States	$	—	$	—	$	—
State	—		—		—
Foreign	148		821		206
Total deferred	148		821		206
Total provision for income taxes	$	3,705	$	4,875	$	3,237

The components of income (loss) before income taxes were as follows (in thousands):


	Year Ended January 31,
	2024		2023		2022
United States	$	(262,894)	$	(413,505)	$	(292,759)
Foreign	9,569		10,612		7,654
Total	$	(253,325)	$	(402,893)	$	(285,105)

The reconciliation between the statutory federal income tax and the Company’s effective tax rates as a percentage of loss before income taxes were as follows:


	Year Ended January 31,
	2024		2023		2022
Federal tax rate	21.0	%	21.0	%	21.0	%

Stock-based compensation expense	(3.6)		(2.4)		25.0
Change in valuation allowance	(21.4)		(23.1)		(52.8)
Transaction costs	—		(0.1)		—
Research and development credits	3.5		4.9		7.7
Convertible debt interest	—		—		(1.3)
Other	(1.0)		(1.5)		(0.8)
Effective income tax rate	(1.5)	%	(1.2)	%	(1.2)	%

The major components of deferred tax assets (liabilities) were as follows (in thousands):


	As of January 31,
	2024		2023
Deferred tax assets:
Net operating loss carryforwards	$	285,152	$	282,705
Research and development tax credits	96,548		87,059

Stock-based compensation	14,552		14,731
Reserves and accrued expenses	7,860		6,714
Operating lease liabilities	56,532		52,922
R&D expense capitalization under Sec. 174	125,080		76,765
Total deferred tax assets	585,724		520,896
Valuation allowance	(532,423)		(470,548)
Total deferred tax assets, net of valuation allowance	53,301		50,348
Deferred tax liabilities:
Right of use asset	(43,320)		(41,434)
Deferred commissions	(8,588)		(8,020)
Depreciation and amortization	(2,704)		(2,123)
Total deferred tax liabilities	(54,612)		(51,577)
Net deferred tax liabilities	$	(1,311)	$	(1,229)

The valuation allowance increased by $61.9 million, $113.6 million, and $174.4 million during the years ended January 31, 2024, 2023, and 2022, respectively. The increase in the valuation allowance during the years ended January 31, 2024 and 2023 were primarily driven by research and development expense capitalization under Sec. 174, loss carryforwards, and tax credits generated in the United States. The increase in the valuation allowance during the year ended January 31, 2022 was primarily driven by losses and tax credits generated in the United States. As of January 31, 2024, 2023, and 2022, the Company believes it is not more likely than not that the deferred tax assets will be fully realizable and continues to maintain a full valuation allowance against its net deferred tax assets.

As of January 31, 2024, the Company had federal and state net operating loss carryforwards of $1,167.3 million and $665.2 million, respectively. The federal and state net operating losses, if not used, will begin to expire in 2029. Federal net operating losses generated after January 31, 2018 will carry forward indefinitely.

As of January 31, 2024, the Company has federal and California research and development tax credit carryforwards of $85.0 million and $54.8 million, respectively, to offset future taxable income. The federal research and development tax credits, if not used, will begin to expire in 2030, while the state tax credit carryforwards may be carried forward indefinitely.

The Tax Reform Act of 1986 limits the use of net operating loss and tax credit carryforwards in certain situations where changes occur in the stock ownership of a company. Under Section 382 of the Internal Revenue Code of 1986, as amended, the Company’s ability to utilize net operating loss carryforwards or other tax attributes in any taxable year may be limited if the Company has experienced an “ownership change.” Generally, a Section 382 “ownership change” occurs if one or more stockholders or groups of stockholders who owns at least 5% of a corporation’s stock increases its ownership by more than 50 percentage points over its lowest ownership percentage within a specified testing period. Similar rules may apply under state tax laws. The Company has completed a Section 382 study of transactions in its stock through January 31, 2020. The study concluded that the Company has experienced ownership changes since inception and that its utilization of net operating loss carryforwards will be subject to annual limitations. However, it is not expected that the annual limitations will result in the expiration of tax attribute carryforwards prior to utilization.

Under the Tax Cuts and Jobs Act of 2017, research and development costs are no longer fully deductible and are required to be capitalized and amortized for U.S. tax purposes effective January 1, 2022. This tax law change did not result in any U.S. federal tax liability due to the use of existing U.S. federal net operating loss carryforwards. It did result in incremental state tax liability and expense due to limitations on the use of existing state net operating loss carryforwards.

Foreign withholding taxes have not been provided for the cumulative undistributed earnings of the Company’s foreign subsidiaries as of January 31, 2024 due to the Company’s intention to permanently reinvest such earnings.

No liability related to uncertain tax positions is recorded in the financial statements due to the fact the liabilities have been netted against deferred attribute carryovers.

A reconciliation of the beginning and ending amounts of gross unrecognized tax benefits was as follows (in thousands):


	As of January 31,
	2024		2023
Balance at the beginning of the year	$	31,738	$	19,826
Increases - current period tax positions	5,444		7,666
Increases - prior period tax positions	—		4,246
Decreases - prior period tax positions	(2,222)		—

Balance at the end of the year	$	34,960	$	31,738

The Company had no accrued interest and penalties related to unrecognized tax benefits as of January 31, 2024 or January 31, 2023. As of January 31, 2024, there are no unrecognized tax benefits that, if recognized, would affect the Company’s effective tax rate. The Company does not expect that its uncertain tax positions will materially change in the next 12 months.

The Company files federal and state tax returns in the United States and in various foreign jurisdictions. The Company’s tax years since inception are open to examination by federal and state taxing authorities, and the tax years 2018 and forward remain open in various foreign jurisdictions.

- Definition

The entire disclosure for income taxes. Disclosures may include net deferred tax liability or asset recognized in an enterprise's statement of financial position, net change during the year in the total valuation allowance, approximate tax effect of each type of temporary difference and carryforward that gives rise to a significant portion of deferred tax liabilities and deferred tax assets, utilization of a tax carryback, and tax uncertainties information.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 13
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147480990/946-20-50-13

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 235
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-Paragraph 1
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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
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Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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-Section 50
-Paragraph 2
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482603/740-30-50-2

+ Details

Consolidated Statements of Cash Flows - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Cash flows from operating activities
Net loss	$ (257,030)	$ (407,768)	$ (288,342)
Adjustments to reconcile net loss to net cash used in operating activities:
Allowance for expected credit losses	3,140	1,918	2,257
Depreciation and amortization	14,344	12,669	8,464
Amortization of deferred contract acquisition costs	21,972	15,098	8,647
Stock-based compensation expense	202,418	188,962	104,527
Net amortization (accretion) of premium (discount) on marketable securities	(3,391)	62	784
Non-cash lease expense	18,090	15,595	16,589
Impairment of long-lived assets	5,009	0	0
Amortization of discount on convertible notes and credit facility issuance costs	122	41	10,645
Non-cash interest expense	0	0	6,670
Changes in operating assets and liabilities:
Accounts receivable	(9,527)	(25,179)	(26,993)
Prepaid expenses and other current assets	(25,594)	(24,042)	(23,652)
Other assets	(468)	(4,108)	(10,724)
Accounts payable	(569)	(4,391)	7,259
Accrued expenses and other liabilities	(5,206)	25,539	23,682
Deferred revenue	37,623	59,375	68,339
Operating lease liabilities	(18,864)	(13,829)	8,063
Net cash used in operating activities	(17,931)	(160,058)	(83,785)
Cash flows from investing activities
Purchases of marketable securities	(319,133)	(72,216)	(62,394)
Sales of marketable securities	18	0	373
Maturities of marketable securities	43,141	143,865	132,301
Purchases of property and equipment	(7,721)	(5,351)	(41,587)
Capitalized internal-use software costs	(5,440)	(1,806)	(1,132)
Net cash provided by (used in) investing activities	(289,135)	64,492	27,561
Cash flows from financing activities
Proceeds from term loan, net of issuance costs	0	49,555	9,000
Repayment of term loan	(3,125)	(38,333)	(1,667)
Proceeds from private placement — related party, net of offering costs	0	347,289	0
Taxes paid related to net share settlement of equity awards	(10)	0	0
Repurchases of common stock	0	(9)	(40)
Proceeds from exercise of stock options	4,843	5,773	16,567
Proceeds from employee stock purchase plan	15,069	17,116	13,350
Net cash provided by financing activities	16,777	381,391	37,210
Effect of foreign exchange rates on cash and cash equivalents	389	335	(461)
Net increase (decrease) in cash and cash equivalents	(289,900)	286,160	(19,475)
Cash and cash equivalents
Beginning of period	526,563	240,403	259,878
End of period	236,663	526,563	240,403
Supplemental cash flow data
Cash paid for income taxes	3,354	4,325	1,463
Cash paid for interest	3,609	1,657	833
Supplemental non-cash investing and financing information
Purchase of property and equipment in accounts payable and accrued liabilities	140	598	571
Vesting of early exercised stock options	109	692	2,350
Issuance of common stock upon conversion of convertible notes — related party	0	0	368,459
Stock-based compensation for software development	$ 3,778	$ 959	$ 673

Balance Sheet Components - Prepaid Expenses and Other Current Assets (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Prepaid expenses	$ 25,029	$ 25,134
Deferred contract acquisition costs, current	21,594	18,049
Other current assets	5,302	5,543
Total prepaid expenses and other current assets	$ 51,925	$ 48,726

Debt (Tables)

12 Months Ended

Jan. 31, 2024

Debt Disclosure [Abstract]

Schedule of Long-term Debt Instruments

The net carrying amounts of the November 2022 Senior Secured Credit Facility were as follows (in thousands):


	As of January 31,
	2024		2023
Principal	$	46,875	$	50,000
Accrued interest	297		218
Unamortized loan issuance costs	(132)		(179)
Net carrying amount	$	47,040	$	50,039


Credit facilities, current	$	3,422	$	3,343
Credit facilities, noncurrent	$	43,618	$	46,696

Schedule of Maturities of Long-Term Debt

The expected future principal payments for all borrowings as of January 31, 2024 is as follows (in thousands):


Fiscal year ending January 31,	Contractual Maturity
2025	$	3,125
2026	5,000
2027	38,750
Total principal payments	$	46,875

- Definition

Tabular disclosure of long-debt instruments or arrangements, including identification, terms, features, collateral requirements and other information necessary to a fair presentation. These are debt arrangements that originally required repayment more than twelve months after issuance or greater than the normal operating cycle of the entity, if longer.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
-Topic 470
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-Paragraph 69B
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+ Details

Income Taxes - Components of Income and Income Tax Expense (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Current:
United States	$ 0	$ 0	$ 0
State	318	45	0
Foreign	3,239	4,009	3,031
Total current	3,557	4,054	3,031
Deferred:
United States	0	0	0
State	0	0	0
Foreign	148	821	206
Total deferred	148	821	206
Total provision for income taxes	$ 3,705	$ 4,875	$ 3,237

Organization	12 Months Ended
Organization	Jan. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Organization	Organization Organization and Description of Business Asana, Inc. (“Asana” or the “Company”) was incorporated in the state of Delaware on December 16, 2008. Asana is a leading work management software platform with an enterprise focus that helps organizations orchestrate work, from daily tasks to cross-functional strategic initiatives. The Company is headquartered in San Francisco, California.

Revenue

12 Months Ended

Jan. 31, 2024

Revenue from Contract with Customer [Abstract]

Revenue

Deferred Revenue and Remaining Performance Obligations

The Company recognized $227.5 million and $170.1 million of revenues during the years ended January 31, 2024 and 2023, respectively, that were included in the deferred revenue balance at the beginning of the respective period.

Deferred revenue that will be recognized within the next twelve months is recorded as current deferred revenue, and the remaining portion is recorded as noncurrent. As of January 31, 2024, the Company's remaining performance obligations from subscription contracts were $349.0 million, of which the Company expects to recognize approximately 84% as revenues over the next 12 months and the remainder thereafter.

Deferred Contract Acquisition Costs

Deferred contract acquisition costs represent gross deferred contract acquisition costs less accumulated amortization. Sales commissions earned by the Company’s sales force, as well as related payroll taxes, are considered to be incremental and recoverable costs of obtaining a contract with a customer. As a result, these amounts have been capitalized as deferred contract acquisition costs within prepaid and other current assets and other assets on the consolidated balance sheets.

Deferred contract acquisition costs are amortized over a period of benefit of three years. The period of benefit was estimated by considering factors such as historical customer attrition rates, the useful life of the Company’s technology, and the impact of competition in the software-as-a-service industry.

The following table summarizes the activity of deferred contract acquisition costs (in thousands):


	Year Ended January 31,
	2024		2023

Beginning balance	$	36,583	$	22,771
Capitalization of contract acquisition costs	24,770		28,910
Amortization of deferred contract acquisition costs	(21,972)		(15,098)
Ending balance	$	39,381	$	36,583

Deferred contract acquisition costs, current	$	21,594	$	18,049
Deferred contract acquisition costs, noncurrent	17,787		18,534
Total deferred contract acquisition costs	$	39,381	$	36,583

Deferred contract acquisition costs, current is presented within prepaid expenses and other current assets in the consolidated balance sheets. Deferred contract acquisition costs, noncurrent is presented within other assets in the consolidated balance sheets.

- Definition

The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
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-Paragraph 9
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+ Details

Pay vs Performance Disclosure - USD ($) $ in Thousands	12 Months Ended
Pay vs Performance Disclosure - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Pay vs Performance Disclosure
Net loss	$ (257,030)	$ (407,768)	$ (288,342)

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

Convertible Notes—Related Party (Tables)

12 Months Ended

Jan. 31, 2024

Summary of the Carrying Amount of Convertible Debt

Interest expense related to the Convertible Notes recorded prior to the conversion was as follows (in thousands):


	Year Ended January 31,
	2024		2023		2022
Amortization of debt discount	$	—	$	—	$	10,628
Contractual interest expense	—		—		6,670
Total interest expense	$	—	$	—	$	17,298

Income Taxes - Narrative (Details) - USD ($)	12 Months Ended
Income Taxes - Narrative (Details) - USD ($)	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Income Tax Contingency [Line Items]
Valuation allowance increase (decrease)	$ 61,900,000	$ 113,600,000	$ 174,400,000
Research and development tax credits	96,548,000	87,059,000
Unrecognized tax benefits, accrued interest and penalties	0	$ 0
Domestic Tax Authority
Income Tax Contingency [Line Items]
Operating loss carryforwards	1,167,300,000
Research and development tax credits	85,000,000
State and Local Jurisdiction
Income Tax Contingency [Line Items]
Operating loss carryforwards	665,200,000
Research and development tax credits	$ 54,800,000

Basis of Presentation and Summary of Significant Accounting Policies - Property And Equipment (Details)	Jan. 31, 2024
Minimum
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	2 years
Maximum
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	5 years
Desktop and other computer equipment \| Minimum
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	2 years
Desktop and other computer equipment \| Maximum
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	3 years
Furniture and fixtures
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	5 years
Capitalized internal-use software
Property, Plant and Equipment [Line Items]
Property and equipment, useful life	3 years

Leases

12 Months Ended

Jan. 31, 2024

Leases [Abstract]

Leases

The Company leases real estate facilities under non-cancelable operating leases with various expiration dates through fiscal 2034. The Company has no lease agreements that are classified as finance leases.

The components of lease costs, lease term, and discount rate for operating leases are as follows:


	Year Ended January 31,
	2024			2023			2022
Operating lease costs (in thousands)	$	40,897		$	36,542		$	36,494
Short-term lease costs (in thousands)	3,488			2,946			3,240
Variable lease costs (in thousands)	2,663			2,269			1,452
Total lease costs	$	47,048		$	41,757		$	41,186

Weighted-average remaining lease term (in years)	8.8			10.2			11.4
Weighted-average discount rate	9.5		%	9.6		%	9.5		%

Supplemental cash flow information related to operating leases are as follows (in thousands):


	Year Ended January 31,
	2024		2023		2022
Cash paid for amounts included in the measurement of operating lease liabilities	$	41,389	$	34,816	$	12,021
Right-of-use assets obtained in exchange for new operating lease liabilities	$	29,887	$	17,809	$	7,997
Right-of-use reductions related to operating lease impairments	$	4,900	$	—	$	—

Future minimum lease payments (net of tenant improvement receivables) under non-cancelable operating leases with initial lease terms in excess of one year included in the Company’s lease liabilities as of January 31, 2024, are as follows (in thousands):


Fiscal year ending January 31,	Operating Lease Payments
2025	$	40,608
2026	38,859
2027	39,074
2028	39,180
2029 and thereafter	197,049
Total undiscounted operating lease payments	354,770
Less: imputed interest	(120,507)
Total operating lease liabilities	$	234,263

During the year ended January 31, 2024, the Company executed a sublease for a portion of its corporate office space in San Francisco, California. The Company evaluated the associated asset group for impairment, which included the ROU assets and underlying property and equipment for the lease. The Company compared the expected future undiscounted cash flows to the carrying value and determined the respective asset group was not recoverable. The Company calculated the fair value based on the present value of the estimated cash flows from the sublease for the remaining lease term and compared the estimated fair value to its carrying value, which resulted in a $5.0 million consolidated impairment charge. The fair value of the operating lease ROU assets and associated property and equipment was estimated as of the sublease execution date using level 3 inputs based on an income approach by converting future sublease cash inflows and outflows to a single present value. Estimated cash flows were discounted at a rate commensurate with the inherent risks associated with the asset group to arrive at an estimate of fair value. The impairment charge was included in general and administrative expenses in the consolidated statements of operations.

The sublease commenced during the year ended January 31, 2024 and has a lease term of five years. The Company has classified the sublease as an operating lease. Sublease income was $0.8 million for the year ended January 31, 2024. There was no sublease income for the year ended January 31, 2023 and January 31, 2022. The Company recognizes sublease income as a reduction of lease expense in the Company’s consolidated statements of operations.

Operating lease amounts in the table above do not include sublease income payments of $8.7 million. As of January 31, 2024, the future total minimum sublease payments to be received were as follows (in thousands):


Fiscal year ending January 31,	Sublease Payments to be Received
2025	$	1,556
2026	1,919
2027	1,976
2028	2,036
2029 and thereafter	1,208
Total sublease income	$	8,695

Leases

The components of lease costs, lease term, and discount rate for operating leases are as follows:


	Year Ended January 31,
	2024			2023			2022
Operating lease costs (in thousands)	$	40,897		$	36,542		$	36,494
Short-term lease costs (in thousands)	3,488			2,946			3,240
Variable lease costs (in thousands)	2,663			2,269			1,452
Total lease costs	$	47,048		$	41,757		$	41,186

Weighted-average remaining lease term (in years)	8.8			10.2			11.4
Weighted-average discount rate	9.5		%	9.6		%	9.5		%

Supplemental cash flow information related to operating leases are as follows (in thousands):


	Year Ended January 31,
	2024		2023		2022
Cash paid for amounts included in the measurement of operating lease liabilities	$	41,389	$	34,816	$	12,021
Right-of-use assets obtained in exchange for new operating lease liabilities	$	29,887	$	17,809	$	7,997
Right-of-use reductions related to operating lease impairments	$	4,900	$	—	$	—


Fiscal year ending January 31,	Operating Lease Payments
2025	$	40,608
2026	38,859
2027	39,074
2028	39,180
2029 and thereafter	197,049
Total undiscounted operating lease payments	354,770
Less: imputed interest	(120,507)
Total operating lease liabilities	$	234,263


Fiscal year ending January 31,	Sublease Payments to be Received
2025	$	1,556
2026	1,919
2027	1,976
2028	2,036
2029 and thereafter	1,208
Total sublease income	$	8,695

Basis of Presentation and Summary of Significant Accounting Policies - Narrative (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Debt Securities, Available-for-sale [Line Items]
Advertising expense	$ 79.4	$ 118.1	$ 87.4
Allowance for doubtful accounts	2.3	2.3
Impairment charge	$ 5.0	$ 0.0	$ 0.0
Minimum
Debt Securities, Available-for-sale [Line Items]
Marketable securities, term	3 months
Property and equipment, useful life	2 years
Maximum
Debt Securities, Available-for-sale [Line Items]
Marketable securities, term	37 months
Property and equipment, useful life	5 years

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

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+ Details

Leases - Components of Lease Cost (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Leases [Abstract]
Operating lease costs (in thousands)	$ 40,897	$ 36,542	$ 36,494
Short-term lease costs (in thousands)	3,488	2,946	3,240
Variable lease costs (in thousands)	2,663	2,269	1,452
Total lease costs	$ 47,048	$ 41,757	$ 41,186
Weighted-average remaining lease term (in years)	8 years 9 months 18 days	10 years 2 months 12 days	11 years 4 months 24 days
Weighted-average discount rate	9.50%	9.60%	9.50%
Cash paid for amounts included in the measurement of operating lease liabilities	$ 41,389	$ 34,816	$ 12,021
Right-of-use assets obtained in exchange for new operating lease liabilities	29,887	17,809	7,997
Right-of-use reductions related to operating lease impairments	$ 4,900	$ 0	$ 0

Income Taxes - Components of Income (Loss) Before Taxes (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Income Tax Disclosure [Abstract]
United States	$ (262,894)	$ (413,505)	$ (292,759)
Foreign	9,569	10,612	7,654
Loss before provision for income taxes	$ (253,325)	$ (402,893)	$ (285,105)

- Definition

Amount of income (loss) from continuing operations, including income (loss) from equity method investments, before deduction of income tax expense (benefit), and income (loss) attributable to noncontrolling interest.

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-Topic 220
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 2
-Subparagraph (SX 210.5-03(10))
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147483621/220-10-S99-2

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-Paragraph 1
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-Publisher FASB
-URI https://asc.fasb.org//1943274/2147483589/942-220-S99-1

+ Details

Audit Information	12 Months Ended
Audit Information	Jan. 31, 2024
Auditor Information [Abstract]
Auditor Name	PricewaterhouseCoopers LLP
Auditor Location	San Francisco, California
Auditor Firm ID	238

Net Loss per Share

12 Months Ended

Jan. 31, 2024

Earnings Per Share [Abstract]

Net Loss per Share

The Company computes net loss per share using the two-class method required for multiple classes of common stock and participating securities. The rights, including the liquidation and dividend rights, of the Class A common

stock and Class B common stock are substantially identical, other than voting rights. Accordingly, the Class A common stock and Class B common stock share equally in the Company’s net income and losses.

The following table presents the calculation of basic and diluted net loss per share (in thousands, except per share data):


	Year Ended January 31,
	2024		2023		2022
Numerator:
Net loss	$	(257,030)	$	(407,768)	$	(288,342)
Denominator:
Weighted-average shares used in calculating net loss per share, basic and diluted	220,406		200,034		176,401
Net loss per share, basic and diluted	$	(1.17)	$	(2.04)	$	(1.63)

The potential shares of common stock that were excluded from the computation of diluted net loss per share for the period presented because including them would have been anti-dilutive are as follows (in thousands):


	Year Ended January 31,
	2024	2023	2022


Stock options	9,788	11,941	14,383
Restricted stock units	17,190	14,591	8,812
Early exercised stock options	—	28	205
Shares issuable pursuant to the 2020 Employee Stock Purchase Plan	485	528	249

Total	27,463	27,088	23,649

As noted in Note 6. Convertible Notes—Related Party, the Convertible Notes were converted into 17,012,822 shares of the Company’s Class B common stock in July 2021. The shares underlying the Convertible Notes were previously excluded from diluted EPS because the effect would have been anti-dilutive.

Geographic Information (Details) - USD ($) $ in Thousands	12 Months Ended
Geographic Information (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Revenues from External Customers and Long-Lived Assets [Line Items]
Total revenues	$ 652,504	$ 547,212	$ 378,437
Total long-lived assets	278,274	271,173
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Total revenues	398,034	330,238	219,305
Total long-lived assets	271,844	265,582
International
Revenues from External Customers and Long-Lived Assets [Line Items]
Total revenues	254,470	216,974	$ 159,132
Total long-lived assets	$ 6,430	$ 5,591

- Definition

Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 924
-SubTopic 10
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SAB Topic 11.L)
-Publisher FASB
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Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 5
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147479806/606-10-50-5

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
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-Paragraph 30
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Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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-URI https://asc.fasb.org//1943274/2147482810/280-10-50-42

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
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-Paragraph 22
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-URI https://asc.fasb.org//1943274/2147482810/280-10-50-22

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
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-Paragraph 32
-Subparagraph (b)
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Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
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-Name Accounting Standards Codification
-Section 50
-Paragraph 40
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-URI https://asc.fasb.org//1943274/2147482810/280-10-50-40

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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-Paragraph 22
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
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Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
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-Name Accounting Standards Codification
-Section 50
-Paragraph 41
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Reference 11: http://www.xbrl.org/2003/role/disclosureRef
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-Section 50
-Paragraph 4
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147479806/606-10-50-4

+ Details

Stockholders' Equity (Deficit) - Narrative (Details) $ / shares in Units, $ in Thousands					1 Months Ended		12 Months Ended
	Feb. 01, 2024 shares	Feb. 01, 2023 shares	Feb. 01, 2022 shares	Sep. 29, 2020 shares	Sep. 30, 2022 USD ($) $ / shares shares	Sep. 30, 2020 purchasePeriod shares	Jan. 31, 2024 USD ($) stockClass vote shares	Jan. 31, 2023 USD ($) shares	Jan. 31, 2022 USD ($) shares	Feb. 01, 2021 shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of classes of common stock \| stockClass							2
Common stock, shares authorized (in shares)							1,500,000,000	1,500,000,000
Issuance of redeemable convertible preferred stock upon net exercise (in shares)				73,577,455
Common stock, shares issued (in shares)							224,728,000	214,293,000
Common stock, shares outstanding (in shares)							224,728,000	214,293,000
Share-based compensation arrangement, number of shares, period increase (decrease) (in shares)		10,714,637	9,414,923
Share-based compensation arrangement, outstanding (in shares)							9,788,000	11,941,000
Antidilutive securities (in shares)							27,463,000	27,088,000	23,649,000
Share-based compensation arrangement, offering period						24 months
Total stock-based compensation expense \| $							$ 202,418	$ 188,962	$ 104,561
Employee contributions withheld \| $							7,200	6,900
Unrecognized expense \| $							$ 358,473	$ 372,532
Forecast
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation arrangement, number of shares, period increase (decrease) (in shares)	11,236,396
Early exercised stock options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Antidilutive securities (in shares)							0	27,864	205,000
Stock options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based compensation arrangement, outstanding (in shares)							0
Share-based compensation arrangement, shares issued in period (in shares)							0
Options, expiration period							10 years
Exercise price, minimum threshold, as a 100% of estimated fair value on the date of grant							100.00%
Vesting period							4 years
Vesting percentage							25.00%
Restricted stock units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period							4 years
Shares issuable pursuant to the 2020 Employee Stock Purchase Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock, shares reserved for future issuance (in shares)						2,000,000
Common stock, shares pursuant to evergreen provisions of ESPP (in shares)		7,640,712	5,497,785
Share-based compensation arrangement, maximum employee subscription rate						15.00%
Purchase price of common stock, percent						85.00%
Share-based compensation arrangement, offering period						6 months
Share-based compensation arrangement, number of purchase periods \| purchasePeriod						4
Share-based compensation arrangement, look-back feature, term						2 years
Total stock-based compensation expense \| $							$ 11,400	$ 12,800	$ 8,000
Unrecognized expense \| $							$ 10,400
Unrecognized expense, period for recognition							1 year 1 month 6 days
Shares issuable pursuant to the 2020 Employee Stock Purchase Plan \| Forecast
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock, shares pursuant to evergreen provisions of ESPP (in shares)	9,887,991
Common Class A
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock, shares authorized (in shares)							1,000,000,000
Number of votes per share \| vote							1
Conversion of stock, shares converted (in shares)							1
Common stock, shares issued (in shares)							139,238,565	128,803,395
Common stock, shares outstanding (in shares)							139,238,565	128,803,395
Common Class A \| Private Placement, Related Party
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock issued during period, new issues (in shares)					19,273,127
Shares issued, price per share (in dollars per share) \| $ / shares					$ 18.16
Sale of stock, consideration received on transaction, gross \| $					$ 350,000
Payments of stock issuance costs \| $					$ 2,700
Sale of stock, consideration received on transaction \| $								$ 347,300
Common Class A \| Shares issuable pursuant to the 2020 Employee Stock Purchase Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock, shares pursuant to evergreen provisions of ESPP (in shares)										3,614,801
Common Class B
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock, shares authorized (in shares)							500,000,000
Number of votes per share \| vote							10
Common stock, shares issued (in shares)							85,489,359	85,489,359
Common stock, shares outstanding (in shares)							85,489,359	85,489,359
Tranche Two \| Stock options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting percentage							2.08%

Restructuring

12 Months Ended

Jan. 31, 2024

Restructuring and Related Activities [Abstract]

Restructuring

On November 15, 2022, the Company authorized a plan to reduce its global headcount by approximately 9%. This plan was adopted as part of a restructuring intended to improve operational efficiencies and operating costs and better align the Company’s workforce with current business needs, top strategic priorities, and key growth opportunities.

Non-recurring charges in connection with the headcount reductions include notice period and severance payments, employee benefits, and related facilitation costs as well as non-cash expenditures related to the accelerated vesting of share-based awards, which resulted in $9.3 million of restructuring costs for the year ended January 31, 2023. The headcount reductions, including cash payments, were substantially completed by the end of fiscal 2023.

The consolidated balance sheet as of January 31, 2023 includes $0.9 million of restructuring costs classified in current liabilities.

The restructuring costs are recognized in the consolidated statement of operations for the year ended January 31, 2023 as follows:


	Severance and Related Charges		Stock-Based Compensation Expense (Benefit)		Total
Cost of revenues	$	512	$	38	$	550
Research and development	33		2		35
Sales and marketing	5,921		661		6,582
General and administrative	1,914		179		2,093
Total	$	8,380	$	880	$	9,260

The following table summarizes the Company’s restructuring liabilities (in thousands):


	Restructuring Liability
Beginning balance as of February 1, 2023	$	873
Charges (benefit)	(147)
Payments	(707)
Foreign currency translation adjustment	(19)
Ending balance as of January 31, 2024	$	—

Consolidated Statements of Comprehensive Loss - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Statement of Comprehensive Income [Abstract]
Net loss	$ (257,030)	$ (407,768)	$ (288,342)
Other comprehensive income (loss):
Net unrealized gains (losses) on marketable securities	679	62	(91)
Change in foreign currency translation adjustments	(42)	(309)	(574)
Comprehensive loss	$ (256,393)	$ (408,015)	$ (289,007)

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

+ Details

Stockholders' Equity (Deficit) - Schedule of Option Activity (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Number of Shares
Beginning balance (in shares)	11,941
Options granted (in shares)	0
Options exercised (in shares)	(2,101)
Options forfeited (in shares)	52
Ending balance (in shares)	9,788	11,941
Vested and exercisable, end of period (in shares)	9,568
Vested and expected to vest, end of period (in shares)	9,788
Weighted- Average Exercise Price
Beginning balance (in dollars per share)	$ 2.96
Options granted (in dollars per share)	0
Options exercised (in dollars per share)	2.31
Options forfeited (in dollars per share)	5.51
Ending balance (in dollars per share)	3.09	$ 2.96
Vested and exercisable, end of period (in dollars per share)	3.10
Vested and expected to vest, end of period (in dollars per share)	$ 3.09
Weighted- Average Remaining Contractual Term (in years)
Weighted average remaining contractual term (in years)	4 years 2 months 12 days	5 years 1 month 6 days
Weighted average remaining contractual term, vested and exercisable (in years)	4 years 2 months 12 days
Weighted average remaining contractual term, vested and expected to vest (in years)	4 years 2 months 12 days
Aggregate Intrinsic Value
Aggregate intrinsic value, outstanding	$ 140,292	$ 149,738
Aggregate intrinsic value, vested and exercisable	137,045
Aggregate intrinsic value, vested and expected to vest	$ 140,292
Weighted-average grant-date fair value per share (in dollars per share)	$ 0	$ 0	$ 0
Aggregate intrinsic value of options exercised (in thousands)	$ 38,757	$ 52,687	$ 404,964

Consolidated Balance Sheets (Parenthetical) - $ / shares	Jan. 31, 2024	Jan. 31, 2023
Statement of Financial Position [Abstract]
Common stock, par value (in dollars per share)	$ 0.00001	$ 0.00001
Common stock, shares authorized (in shares)	1,500,000,000	1,500,000,000
Common stock, shares issued (in shares)	224,728,000	214,293,000
Common stock, shares outstanding (in shares)	224,728,000	214,293,000

Leases (Tables)

12 Months Ended

Jan. 31, 2024

Leases [Abstract]

Schedule of Lease Cost

The components of lease costs, lease term, and discount rate for operating leases are as follows:


	Year Ended January 31,
	2024			2023			2022
Operating lease costs (in thousands)	$	40,897		$	36,542		$	36,494
Short-term lease costs (in thousands)	3,488			2,946			3,240
Variable lease costs (in thousands)	2,663			2,269			1,452
Total lease costs	$	47,048		$	41,757		$	41,186

Weighted-average remaining lease term (in years)	8.8			10.2			11.4
Weighted-average discount rate	9.5		%	9.6		%	9.5		%

Supplemental cash flow information related to operating leases are as follows (in thousands):


	Year Ended January 31,
	2024		2023		2022
Cash paid for amounts included in the measurement of operating lease liabilities	$	41,389	$	34,816	$	12,021
Right-of-use assets obtained in exchange for new operating lease liabilities	$	29,887	$	17,809	$	7,997
Right-of-use reductions related to operating lease impairments	$	4,900	$	—	$	—

Schedule of Operating Lease, Liability, Maturity


Fiscal year ending January 31,	Operating Lease Payments
2025	$	40,608
2026	38,859
2027	39,074
2028	39,180
2029 and thereafter	197,049
Total undiscounted operating lease payments	354,770
Less: imputed interest	(120,507)
Total operating lease liabilities	$	234,263

Sublease Payments to be Received

As of January 31, 2024, the future total minimum sublease payments to be received were as follows (in thousands):


Fiscal year ending January 31,	Sublease Payments to be Received
2025	$	1,556
2026	1,919
2027	1,976
2028	2,036
2029 and thereafter	1,208
Total sublease income	$	8,695

Interest Income and Other Income (Expense), Net

12 Months Ended

Jan. 31, 2024

Other Income and Expenses [Abstract]

Interest Income and Other Income (Expense), Net

Interest income and other income (expense), net consist of the following (in thousands):


	Year Ended January 31,
	2024		2023		2022
Interest income	$	21,128	$	7,910	$	506
Unrealized gains (losses) on foreign currency transactions	(164)		801		(953)
Other non-operating expense	(340)		(1,778)		(1,089)
Total interest income and other income (expense), net	$	20,624	$	6,933	$	(1,536)

Other non-operating expense consists primarily of realized foreign currency gains and losses on transactions in the periods presented.

Stockholders' Equity (Deficit) - Schedule of RSU Activity (Details) - Restricted stock units - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023
Number of Shares
Beginning balance (in shares)	14,591
RSUs granted (in shares)	13,344
RSUs vested (in shares)	(7,404)
RSUs forfeited (in shares)	(3,341)
Ending balance (in shares)	17,190
RSUs vested, not released (in shares)	806
Weighted- Average Grant Date Fair Value
Beginning balance (in dollars per share)	$ 27.75
RSUs granted (in dollars per share)	20.01
RSUs vested (in dollars per share)	25.63
RSUs forfeited (in dollars per share)	25.75
Ending balance (in dollars per share)	23.04
RSUs vested, not yet released (in dollars per share)	$ 32.82
Aggregate Intrinsic Value
Unvested RSUs	$ 299,450	$ 226,145

Basis of Presentation and Summary of Significant Accounting Policies

12 Months Ended

Jan. 31, 2024

Accounting Policies [Abstract]

Basis of Presentation and Summary of Significant Accounting Policies

Principles of Consolidation

The accompanying consolidated financial statements have been prepared in conformity with generally accepted accounting principles in the United States of America (“GAAP”) and include the accounts of the Company’s wholly-owned subsidiaries. All intercompany transactions and balances have been eliminated on consolidation.

Fiscal Year

The Company’s fiscal year ends on January 31. For example, references to fiscal 2024, 2023, and 2022 refer to the fiscal year ended January 31, 2024, January 31, 2023, and January 31, 2022, respectively.

Reclassification of Class A and Class B Common Stock

On March 23, 2020, the Company amended and restated its certificate of incorporation to effect a reclassification of the Company’s Class A common stock to Class B common stock, and vice versa. There were no changes to the rights, preferences, and privileges of each class of common stock at this time. All references to Class A common stock have been recast to Class B common stock, and all references to Class B common stock have been recast to Class A common stock, in these consolidated financial statements to give retrospective effect to the reclassification for all periods presented.

Use of Estimates

The preparation of consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported and disclosed in the consolidated financial statements and accompanying notes. Estimates and assumptions reflected in the consolidated financial statements include, but are not limited to, revenue recognition, the useful lives and carrying values of long-lived assets, the fair value of the Convertible Notes (as defined in Note 6. Convertible Notes—Related Party), the fair value of common stock for periods prior to the Direct Listing, stock-based compensation expense, the period of benefit for deferred contract acquisition costs, income taxes, and the valuation of right-of-use assets. Actual results could differ from those estimates.

Risks and Uncertainties

Global macroeconomic events including elevated inflation, the U.S. Federal Reserve raising interest rates, bank failures, supply chain disruptions, fluctuations in currency exchange rates, the Russian invasion of Ukraine, the current armed conflict in Israel and the Gaza Strip, and the residual impact of the COVID-19 pandemic have led to economic uncertainty. These macroeconomic conditions have and are likely to continue to have adverse effects on the rate of global IT spending, including the buying patterns of the Company’s customers and prospective customers.

The conditions caused by the aforementioned macroeconomic events have affected and could continue to affect the rate of global IT spending and could adversely affect demand for the Company’s platform, lengthen the Company’s sales cycles, reduce the value or duration of subscriptions, negatively impact collections of accounts receivable, reduce expected spending from new customers, cause some of the Company’s paying customers to go out of business, and affect contraction or attrition rates of the Company’s customers, all of which could adversely affect the Company’s business, results of operations, and financial condition. As of the date of issuance of the

financial statements, the Company is not aware of any specific event or circumstance related to the aforementioned macroeconomic events that would require it to update its estimates or judgments or adjust the carrying value of its assets or liabilities. Actual results could differ from those estimates and any such differences may be material to the consolidated financial statements.

Revenue Recognition

The Company derives its revenues from subscription fees earned from customers accessing the platform. The Company’s policy is to exclude sales and other indirect taxes when measuring the transaction price of its subscription agreements. The Company accounts for revenue contracts with customers by applying the requirements of ASC 606, Revenue from Contracts with Customers, which includes the following steps:

•identification of the contract, or contracts, with the customer;

•identification of the performance obligations in the contract;

•determination of the transaction price;

•allocation of the transaction price to the performance obligations in the contract; and

•recognition of the revenues when, or as, the Company satisfies a performance obligation.

The Company’s subscription agreements generally have monthly or annual contractual terms and are billed in advance. Revenues are recognized ratably over the related contractual term beginning on the date that the platform is made available to a customer. The Company recognizes revenues ratably because the customer receives and consumes the benefits of the platform throughout the contractual period. Access to the platform represents a series of distinct services that comprise a single performance obligation that is satisfied over time. The Company’s contracts are generally non-cancelable and non-refundable in the event of cancellations.

Research and Development

Research and development expenses consist primarily of personnel-related expenses such as salaries and related benefits for the Company’s product development employees. Also included are non-personnel costs such as product design costs, third-party services and consulting expenses, depreciation expense related to equipment used in research and development activities, and allocation of the Company’s general overhead expenses.

Advertising Expenses

Advertising expenses are charged to sales and marketing expense in the consolidated statements of operations as incurred. Advertising expenses were $79.4 million, $118.1 million, and $87.4 million for the years ended January 31, 2024, 2023, and 2022, respectively.

Stock‑Based Compensation Expense

The Company records stock-based compensation expense for all stock-based awards, including stock options, purchase rights issued under the 2020 Employee Stock Purchase Plan, and restricted stock units, made to employees, non-employees, and directors based on estimated fair values recognized over the requisite service period. The fair value of stock options granted and purchase rights issued under the ESPP for purposes of calculating stock-based compensation expense is estimated on the grant date using the Black-Scholes pricing model. The Black-Scholes pricing model requires the Company to make assumptions and judgments about the inputs used in the calculation, including the expected term (weighted-average period of time that the options granted are expected to be outstanding), the volatility of the Company’s common stock, risk-free interest rate, and expected dividend yield. The expected term represents the period that the Company’s stock-based awards are expected to be outstanding. The expected term assumptions are determined based on the vesting terms, exercise terms, and contractual lives of the options. The volatility is based on an average of the historical volatilities of the common stock of comparable public companies with characteristics similar to those of the Company. The risk-free rate is based on the U.S. Treasury yield curve in effect at the time of grant for periods corresponding with the expected life of the option. The

Company’s expected dividend yield input is zero as it has not historically paid, nor does it expect in the future to pay, cash dividends on its common stock. Stock-based compensation expense for RSUs is measured based on the fair value of the underlying shares on the date of grant.

Stock-based compensation expense is recognized as expense over the requisite service period, which is generally the vesting period of the respective award. The Company uses the straight-line method for expense attribution. The Company accounts for forfeitures as they occur.

Foreign Currency Translation and Transactions

The functional currency of each of the Company’s wholly owned subsidiaries is the applicable local currency or the U.S. dollar. The translation of foreign currencies into U.S. dollars is performed for assets and liabilities using current foreign currency exchange rates in effect at the balance sheet date and for revenues and expense accounts using average foreign currency exchange rates during the period. Capital accounts are translated at historical foreign currency exchange rates. Translation gains and losses are included in stockholders’ equity (deficit) as a component of accumulated other comprehensive income (loss). Adjustments that arise from foreign currency exchange rate changes on transactions denominated in a currency other than the functional currency are included in interest income and other income (expense), net on the consolidated statements of operations and were not material for the years ended January 31, 2024, 2023, and 2022.

Segment Information

The Company’s chief operating decision-maker is its Chief Executive Officer (“CEO”), who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources. The Company manages its operations and allocates resources as a single operating segment. For information regarding the Company’s revenues and long-lived assets by geographic area, see Note 15. Geographic Information.

Cash and Cash Equivalents

The Company considers all highly liquid investments with original maturities at the date of purchase of three months or less to be cash equivalents. Cash and cash equivalents are stated at cost, which approximates fair value.

Cash and cash equivalents as reported in the Company’s consolidated statements of cash flows includes the aggregate amounts of cash and cash equivalents as shown on the consolidated balance sheets.

Available-for-sale Investments

Marketable securities are partially comprised of U.S. government securities, commercial paper, corporate bonds, and agency bonds with an original contractual maturity or a remaining maturity at the time of purchase of greater than three months and no more than 37 months. The Company classifies its securities as available-for-sale at the time of purchase and reevaluates such classification at each balance sheet date. The Company may sell these securities at any time for use in current operations even if they have not yet reached maturity. As a result, the Company classifies its marketable securities, including securities with stated maturities beyond twelve months, within current assets in the condensed consolidated balance sheets.

Available-for-sale securities are carried at fair value with unrealized gains and losses reported in accumulated other comprehensive income (loss) as a separate component of stockholders’ equity (deficit). Unrealized gains and losses for any marketable securities that management intends to sell or is more likely than not that management will be required to sell prior to their anticipated recovery are recorded in interest income and other income (expense), net. Interest receivable on these securities is presented in prepaid expenses and other current assets on the consolidated balance sheets. Realized gains and losses, other-than-temporary impairments (prior to the Company’s adoption of ASU No. 2016-13 on February 1, 2021), and the recognition of expected credit losses (subsequent to the Company’s adoption of ASU No. 2016-13 on February 1, 2021), if any, on available-for-sale securities are recognized upon sale and are included in interest income and other income (expense), net in the consolidated statements of operations. The cost of securities sold is based on the specific identification method. Marketable securities are reviewed

periodically to identify possible other-than-temporary impairments or expected credit losses. No impairment or credit loss has been recorded on the Company’s marketable securities during the years ended January 31, 2024, 2023, or 2022.

Accounts Receivable

Accounts receivable are stated at realizable value, net of allowance for expected credit losses. The allowance for expected credit losses is based on the Company’s assessment of the collectability of its accounts receivable, which considers the Company’s historical write-offs of uncollectible accounts, an analysis of the aging of outstanding accounts receivable, specific customers with known adverse financial conditions, and considers other relevant factors, including contractual terms and current and future economic conditions. The Company also considers current market conditions and current and future economic conditions in reviewing the adequacy of the allowance. The Company reassesses the adequacy of the allowance for credit losses each reporting period.

The Company’s allowance for expected credit losses was $2.3 million as of January 31, 2024 and 2023.

Concentration of Credit Risk

Financial instruments that potentially subject the Company to a concentration of credit risk consist of cash, cash equivalents, and marketable securities. The Company deposits its cash and cash equivalents with financial institutions that management believes are of high credit quality, although such deposits may, at times, exceed federally insured limits. The Company has not experienced any losses on its deposits of cash and cash equivalents to date. Cash equivalents are invested in highly rated securities.

The Company grants credit to customers in the normal course of business. For the years ended January 31, 2024, 2023, and 2022, there were no individual customers that accounted for 10% or more of the Company’s revenues. The Company had no customers that accounted for 10% or more of accounts receivable at January 31, 2024 and 2023.

Fair Value of Financial Instruments

Fair value is defined as the exit price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the reporting date. As such, fair value is a market-based measurement that should be determined based on assumptions that market participants would use in pricing an asset or liability. Fair value is estimated by utilizing a three-tier fair value hierarchy, which prioritizes the inputs used in measuring fair value as follows:

Level 1 Observable inputs comprised of quoted prices for identical assets or liabilities in active markets.

Level 2 Inputs other than the quoted prices in active markets that are observable either directly or indirectly.

Level 3 Unobservable inputs in which there is little or no market data and that are significant to the fair value of the assets or liabilities.

In determining fair value, a financial instrument’s classification within the three-tier fair value hierarchy is based on the lowest level of input that is significant to the fair value measurement. The Company utilizes valuation techniques that maximize the use of observable inputs and minimize the use of unobservable inputs to the extent possible, as well as considers counterparty credit risk in its assessment of fair value.

The carrying amount of certain financial instruments, including cash, accounts receivable, accounts payable, and accrued liabilities approximates their fair values due to their short-term nature.

Lease Obligations

The Company determines if an arrangement is a lease at inception by determining if the contract conveys the right to control the use of an identified asset for a period of time in exchange for consideration and other facts and

circumstances. Right-of-use assets and lease liabilities are recognized at commencement date based on the present value of remaining lease payments over the lease term. For this purpose, the Company considers only payments that are fixed and determinable at the time of commencement. As the Company’s leases do not provide an implicit rate, the Company uses the incremental borrowing rate based on the information available at commencement date in determining the present value of lease payments. The incremental borrowing rate is a hypothetical rate based on the Company’s understanding of what its credit rating would be. The ROU assets also include any lease payments made prior to commencement and are recorded net of any lease incentives received. The lease terms may include options to extend or terminate the lease when it is reasonably certain that the Company will exercise such options. The lease agreements may contain variable costs such as common area maintenance, insurance, real estate taxes or other costs. Variable lease costs are expensed as incurred on the consolidated statements of operations. The Company’s lease agreements generally do not contain any residual value guarantees, restrictions, or covenants.

The Company has lease agreements with lease and non-lease components. The Company elects to combine lease and non-lease components as a single lease component for all classes of underlying assets. The Company elects to not record leases with an initial term of 12 months or less on the balance sheet and the associated lease payments are recognized in the consolidated statements of operations on a straight-line basis over the lease term.

Operating leases are included in operating lease ROU assets, operating lease liabilities, current, and operating lease liabilities, noncurrent on the consolidated balance sheets.

Property and Equipment, Net

The Company records its property and equipment at cost. Depreciation is computed on the straight-line method over the estimated useful lives of two to five years. Leasehold improvements are amortized over the remaining period of the lease, or the estimated useful life of the improvement, whichever is shorter. Repair and maintenance expenditures, which are not considered improvements and do not extend the useful life of an asset, are expensed as incurred.


Asset Type						Life (Years)
Desktop and other computer equipment						2-3
Furniture and fixtures						5
Leasehold improvements						Shorter of lease term or estimated useful life
Capitalized internal-use software						3

Capitalized Internal-Use Software

The Company capitalizes certain internal software development costs, consisting primarily of direct labor associated with creating the internally developed software. Capitalized costs are amortized using the straight-line method over the estimated useful life of the software once it is ready for its intended use. The Company believes the straight-line recognition method best approximates the manner in which the expected benefit will be derived.

Impairment of Long-Lived Assets

The Company evaluates its long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount of such asset groups may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset group to future undiscounted cash flows expected to be generated by the asset group. If such assets are considered to be impaired, the impairment recognized is measured by the amount by which the carrying amount of the assets exceeds the fair value of the assets. Assets to be disposed of are reported at the lower of the carrying amount or fair value less costs to sell. The Company recorded a $5.0 million impairment charge during the year ended January 31, 2024. No impairment losses were recorded during the years ended January 31, 2023, and 2022. The $5.0 million impairment charge incurred during the year ended January 31, 2024 related to the right-of-use (“ROU”) assets and underlying property and equipment associated with the Company’s subleased office spaces is further described in Note 9. Leases to the consolidated financial statements.

Income Taxes

The Company accounts for income taxes under the asset and liability method, which requires that deferred income taxes be provided for temporary differences between the tax basis of the Company’s assets and liabilities and their financial statement reported amounts. In addition, deferred tax assets are recorded for the future benefit of utilizing net operating loss carryforwards and research and development credit carryforwards.

A valuation allowance is provided against deferred tax assets unless it is more likely than not that they will be realized. If there is significant negative evidence that the near-term realization of certain assets are deemed unlikely, the Company would record a valuation allowance against the deferred tax assets. The Company regularly assesses the continuing need for a valuation allowance against its deferred tax assets. Significant judgment is required to determine whether a valuation allowance continues to be necessary and the amount of such valuation allowance, if appropriate. The Company considers all available evidence, both positive and negative, to determine, based on the weight of available evidence, whether it is more likely than not that some or all of the deferred tax assets will not be realized. In evaluating the continued need for a valuation allowance, the Company considers, among other things, the nature, frequency, and severity of current and cumulative losses, forecasts of future profitability, and the duration of statutory carryforward periods.

The Company performs a comprehensive review of potential uncertain tax positions in each jurisdiction in which the Company operates. The Company accounts for uncertain tax positions in accordance with ASC 740, Income Taxes. ASC 740 prescribes a recognition threshold and measurement attribute for the financial statement recognition and measurement of a tax provision that an entity takes or expects to take in a tax return.

Net Loss Per Share

Basic and diluted net loss per share attributable to common stockholders is presented in conformity with the two-class method required for participating securities. All series of the Company’s redeemable convertible preferred stock and early exercised stock options are considered to be participating securities because all holders are entitled to receive a non-cumulative dividend on a pari passu basis in the event that a dividend is paid on the common stock. The holders of the redeemable convertible preferred stock do not have a contractual obligation to share in the Company’s losses. As such, the Company’s net losses for the years ended January 31, 2024, 2023, and 2022 were not allocated to these participating securities.

The rights, including the liquidation and dividend rights, of the holders of Class A and Class B common stock are identical, except with respect to voting. As the liquidation and dividend rights are identical, the undistributed earnings are allocated on a proportionate basis and the resulting net loss per share attributed to common stockholders will, therefore, be the same for both Class A and Class B common stock on an individual or combined basis.

Under the two-class method, basic net loss per share attributable to common stockholders is computed by dividing the net loss attributable to common stockholders by the weighted-average number of shares of common stock outstanding during the period.

Diluted earnings per share attributable to common stockholders adjusts basic earnings per share for the potentially dilutive impact of redeemable convertible preferred stock warrants, stock options, RSUs, and redeemable convertible preferred stock. As the Company has reported losses for all periods presented, all potentially dilutive securities are anti-dilutive, and accordingly, basic net loss per share equaled diluted net loss per share.

Recently Issued Accounting Pronouncements Not Yet Adopted

In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures. The amendments improve reportable segment disclosure requirements, primarily through enhanced disclosures about significant segment expenses. The new standard will be effective for the Company for the annual periods beginning February 1, 2024, and for interim periods beginning February 1, 2025, with early adoption permitted. Upon adoption, the guidance should be applied retrospectively to all prior periods presented in the financial statements. The Company is currently evaluating the impact of adoption of the standard on disclosures within its consolidated financial statements.

In December 2023, the FASB issued ASU 2023-09, “Income Taxes (Topic 740): Improvements to Income Tax Disclosures,” which requires disaggregated information about a reporting entity’s effective tax rate reconciliation as well as information on income taxes paid. The guidance is effective for the Company’s fiscal years beginning after February 1, 2025, with early adoption permitted. The Company is currently evaluating the impact of adoption of the standard on its consolidated financial statements.

There have been no other recent accounting pronouncements, changes in accounting pronouncements or recently adopted accounting guidance during the year ended January 31, 2024 that are of significance or potential significance to the Company.

Related Party Transactions (Details) - USD ($) $ / shares in Units, $ in Thousands	1 Months Ended	12 Months Ended
	Sep. 30, 2022	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Related Party Transaction [Line Items]
Revenues		$ 652,504	$ 547,212	$ 378,437
Operating lease right-of-use assets		181,731	176,189
Common Class A \| Private Placement, Related Party
Related Party Transaction [Line Items]
Stock issued during period, new issues (in shares)	19,273,127
Shares issued, price per share (in dollars per share)	$ 18.16
Sale of stock, consideration received on transaction, gross	$ 350,000
Lease Expense
Related Party Transaction [Line Items]
Amount of related party transactions		1,600	2,000
Advertising Agreement One
Related Party Transaction [Line Items]
Amount of related party transactions		1,100	1,800
Advertising Agreement Two
Related Party Transaction [Line Items]
Amount of related party transactions		2,000	3,200
Related Party
Related Party Transaction [Line Items]
Revenues		900	700
Operating lease right-of-use assets		$ 0	$ 1,700

Net Loss per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Numerator:
Net loss	$ (257,030)	$ (407,768)	$ (288,342)
Denominator:
Weighted-average shares used in calculating net loss per share, basic (in shares)	220,406	200,034	176,401
Weighted-average shares used in calculating net loss per share, diluted (in shares)	220,406	200,034	176,401
Net loss per share, basic (in usd per share)	$ (1.17)	$ (2.04)	$ (1.63)
Net loss per share, diluted (in usd per share)	$ (1.17)	$ (2.04)	$ (1.63)

- Definition

The amount of net income (loss) for the period per each share of common stock or unit outstanding during the reporting period.

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- Definition

The amount of net income (loss) for the period available to each share of common stock or common unit outstanding during the reporting period and to each share or unit that would have been outstanding assuming the issuance of common shares or units for all dilutive potential common shares or units outstanding during the reporting period.

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+ Details

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

+ Details

Stockholders' Equity (Deficit)

12 Months Ended

Jan. 31, 2024

Share-Based Payment Arrangement [Abstract]

Stockholders' Equity (Deficit)

Stockholders’ Equity (Deficit)

Common Stock

There are two classes of common stock that total 1,500,000,000 authorized shares: 1,000,000,000 authorized shares of Class A common stock and 500,000,000 authorized shares of Class B common stock. The rights of the holders of Class A common stock and Class B common stock are identical, except with respect to voting and conversion. Each share of Class A common stock is entitled to one vote per share. Each share of Class B common stock is entitled to 10 votes per share and is convertible into one share of Class A common stock. Prior to the Direct Listing, which was completed on September 30, 2020, all 73,577,455 outstanding shares of redeemable convertible preferred stock were converted into an equivalent number of shares of Class B common stock. There are 139,238,565 shares of Class A common stock and 85,489,359 shares of Class B common stock issued and outstanding as of January 31, 2024. There were 128,803,395 shares of Class A common stock and 85,489,359 shares of class B common stock issued and outstanding as of January 31, 2023.

All changes in the number of shares of common stock outstanding for the years ended January 31, 2024 and 2023, were related to changes in Class A common stock.

Private Placement—Related Party

In September 2022, the Company issued and sold 19,273,127 shares of its Class A common stock to the Company’s CEO in a private placement transaction at a purchase price of $18.16 per share, based on the closing trading price of the Company’s Class A common stock on September 2, 2022, for aggregate gross proceeds of

approximately $350 million. The Company incurred issuance costs related to the private placement of $2.7 million. The Company recorded the proceeds (net of issuance costs) of $347.3 million as additional paid-in capital within the consolidated statements of stockholders’ equity (deficit) for the year ended January 31, 2023.

Stock Plans

The Company has a 2009 Stock Plan (the “2009 Plan”), a 2012 Amended and Restated Stock Plan (the “2012 Plan”), and a 2020 Equity Incentive Plan (the “2020 Plan”). Each plan was initially established to grant equity awards to employees and consultants of the Company to assist in attracting, retaining, and motivating employees and consultants and to provide incentives to promote the success of the Company’s business. The number of shares reserved for issuance under the 2020 Plan increased by 9,414,923 shares of Class A common stock on February 1, 2022, by 10,714,637 shares of Class A common stock on February 1, 2023, and by 11,236,396 shares of Class A common stock on February 1, 2024 pursuant to the evergreen provisions of the 2020 Plan.

There are no outstanding awards under the 2009 Plan, and new issuances under the 2012 Plan terminated upon completion of the Direct Listing. Awards outstanding under the 2012 Plan continue to be outstanding and are governed by the provisions of the 2012 Plan. The 2020 Plan provides for the grant of incentive stock options (“ISOs”), within the meaning of Section 422 of the Code, nonstatutory stock options (“NSOs”), stock appreciation rights, restricted stock awards (“RSUs”), performance-based stock awards, and other forms of equity compensation.

ISOs may be granted only to Company employees (including officers and directors who are also employees). NSOs may be granted to Company employees and consultants. Options under the 2020 Plan may be granted for periods of up to 10 years. The exercise price of ISOs and NSOs shall not be less than 100% of the estimated fair value of the shares on the date of grant as determined by the Company’s board of directors (the “Board of Directors”). Options granted generally vest over four years and vest at a rate of 25% upon the first anniversary of the vesting commencement date and 1/48 per month thereafter.

The Company has outstanding RSU awards issued pursuant to the 2012 Plan and 2020 Plan. RSUs granted generally vest on a predefined rate over a period of four years contingent upon continuous service.

Shares of common stock purchased under the 2012 Plan are subject to certain restrictions and repurchase rights.

Stock Options

Option activity under the Company’s combined stock plans is set forth below (in thousands, except years and per share data):


	Number of Shares	Weighted- Average Exercise Price		Weighted- Average Remaining Contractual Term (in years)	Aggregate Intrinsic Value








Balances as of January 31, 2023	11,941	$	2.96	5.1	$	149,738
Options granted	—	—
Options exercised	(2,101)	2.31
Options forfeited	(52)	5.51
Balances as of January 31, 2024	9,788	3.09		4.2	$	140,292
Vested and exercisable at January 31, 2024	9,568	3.10		4.2	$	137,045
Vested and expected to vest at January 31, 2024	9,788	3.09		4.2	$	140,292

The weighted-average grant-date fair value of options granted and the total intrinsic value of options exercised during the periods presented were as follows:


	Year Ended January 31,
	2024		2023		2022

Weighted-average grant-date fair value per share	$	—	$	—	$	—
Aggregate intrinsic value of options exercised (in thousands)	$	38,757	$	52,687	$	404,964

Early Exercise of Employee Options

The 2009 Plan and 2012 Plan allow for the early exercise of stock options. The consideration received for an early exercise of an option is considered to be a deposit of the exercise price, and the related dollar amount is recorded as a liability and reflected in accrued expenses and other current liabilities and other liabilities in the consolidated balance sheets. This liability is reclassified to additional paid-in capital as the awards vest. If a stock option is early exercised, the unvested shares may be repurchased by the Company in case of employment termination at the price paid by the purchaser for such shares. No shares were subject to repurchase as of January 31, 2024 and a total of 27,864 shares were subject to repurchase as of January 31, 2023.

Restricted Stock Units

The Company’s RSU activity is set forth below (in thousands, except per share data):


	Number of Shares	Weighted- Average Grant Date Fair Value		Aggregate Intrinsic Value








Unvested RSUs at January 31, 2023	14,591	$	27.75	$	226,145
RSUs granted	13,344	20.01
RSUs vested	(7,404)	25.63
RSUs forfeited	(3,341)	25.75
Unvested RSUs at January 31, 2024	17,190	23.04		$	299,450
RSUs vested, not yet released at January 31, 2024	806	32.82

Stock-Based Compensation Expense

Stock-based compensation for stock-based awards to employees and non-employees in the Company’s consolidated statements of operations for the periods below were as follows (in thousands):


	Year Ended January 31,
	2024		2023		2022

Cost of revenues	$	1,549	$	1,658	$	806
Research and development	112,619		100,083		57,480
Sales and marketing	59,217		58,504		29,631
General and administrative	29,033		28,717		16,644
Total stock-based compensation expense	$	202,418	$	188,962	$	104,561

The stock-based compensation expense related to options granted to non-employees for the years ended January 31, 2024, 2023, and 2022 was not material.

Total unrecognized compensation costs related to unvested awards not yet recognized under all equity compensation plans was as follows:


	As of January 31, 2024
	Unrecognized Expense (in thousands)		Weighted-Average Expected Recognition Period (in years)
Stock options	$	285	3.7
RSUs	358,188		2.9
Total unrecognized stock-based compensation expense	$	358,473	2.9


	As of January 31, 2023
	Unrecognized Expense (in thousands)		Weighted-Average Expected Recognition Period (in years)
Stock options	$	3,230	1.6
RSUs	369,302		2.9
Total unrecognized stock-based compensation expense	$	372,532	2.9

2020 Employee Stock Purchase Plan

In September 2020, the Board of Directors adopted and approved the 2020 Employee Stock Purchase Plan which became effective on the effective date of the Company's registration statement on Form S-1 filed with the SEC in connection with the Direct Listing. The ESPP initially reserved and authorized the issuance of up to a total of 2,000,000 shares of Class A common stock to participating employees. The number of shares reserved under the ESPP was automatically increased on February 1, 2021 to 3,614,801 shares of Class A common stock, to 5,497,785 on February 1, 2022, to 7,640,712 on February 1, 2023, and to 9,887,991 on February 1, 2024 pursuant to the evergreen provisions of the ESPP.

Subject to any limitations contained therein, the ESPP allows eligible participants to contribute, through payroll deductions, up to 15% of their eligible compensation to purchase shares of the Company’s Class A common stock at a purchase price equal to 85% of the fair market value of the Class A common stock on either the first day of the offering period or the purchase date, whichever fair market value is lower. The ESPP generally provides for consecutive 24-month offering periods, each consisting of four separate consecutive purchase periods of approximately six months in length. The ESPP also includes a two year look back in purchase price, including a reset feature. The reset feature is triggered if the price on the date of purchase is less than the price on the first day of the offering period.

During the years ended January 31, 2024, 2023, and 2022 the Company recognized $11.4 million, $12.8 million, and $8.0 million respectively, of stock-based compensation expense related to the ESPP. The Company withheld $7.2 million and $6.9 million as of January 31, 2024 and 2023, respectively, in contributions from employees. As of January 31, 2024, total unrecognized compensation cost related to the ESPP was $10.4 million, which will be amortized over a weighted average vesting term of 1.1 years.

The following assumptions were used to calculate the fair value of shares to be granted under the ESPP during the period:


	Year Ended January 31,
	2024	2023	2022
Risk-free interest rate	4.1% - 5.5%	0.9%-4.0%	0.1%-0.2%
Expected term	0.5 - 2.0 years	0.5 - 2.0 years	0.5 - 2.0 years
Dividend yield	—%	0%	0%
Expected volatility	39.3% - 60.3%	46.2% - 64.1%	36.8% - 53.8%

Related Party Transactions	12 Months Ended
Related Party Transactions	Jan. 31, 2024
Related Party Transactions [Abstract]
Related Party Transactions	Related Party Transactions In January and June 2020, the Company issued Convertible Notes to a trust affiliated with the Company’s CEO. The Company elected to convert these Convertible Notes on July 1, 2021. See Note 6. Convertible Notes—Related Party for further details. During the fiscal year ended January 31, 2020, the Company began leasing certain office facilities from a company affiliated with Board members of the Company. Rent payments made under these leases totaled $1.6 million and $2.0 million for the years ended January 31, 2024 and 2023, respectively. The Company has entered into various agreements with the same company and has recognized revenue of $0.9 million and $0.7 million for the years ended January 31, 2024 and 2023, respectively. There was no customer receivable amount as of January 31, 2024 and a customer receivable amount of $1.7 million as of January 31, 2023. The Company has entered into an advertising agreement with a company affiliated with a Board member of the Company. Payments under this agreement totaled $1.1 million and $1.8 million for the years ended January 31, 2024 and 2023, respectively. The Company has entered into an advertising agreement with a company affiliated with a Board member of the Company. Payments under this agreement totaled $2.0 million and $3.2 million for the years ended January 31, 2024 and 2023, respectively. In September 2022, the Company issued and sold 19,273,127 shares of its Class A common stock to the Company’s CEO in a private placement transaction at a purchase price of $18.16 per share, based on the closing trading price of the Company’s Class A common stock on September 2, 2022, for aggregate gross proceeds of approximately $350 million. See Note 11. Stockholders’ Equity (Deficit) for further details.

- Definition

The entire disclosure for related party transactions. Examples of related party transactions include transactions between (a) a parent company and its subsidiary; (b) subsidiaries of a common parent; (c) and entity and its principal owners; and (d) affiliates.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147480990/946-20-50-2

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 5
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147480990/946-20-50-5

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 20
-Name Accounting Standards Codification
-Section 50
-Paragraph 6
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147480990/946-20-50-6

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
-SubTopic 235
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481062/946-235-50-2

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 946
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-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481062/946-235-50-2

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 850
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-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (d)
-Publisher FASB
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Reference 7: http://www.xbrl.org/2003/role/disclosureRef
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-SubTopic 220
-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.6-07(2)(g)(3))
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147483575/946-220-S99-1

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
-Section S99
-Paragraph 1
-Subparagraph (SX 210.6-07(2)(c))
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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-Paragraph 1
-Subparagraph (SX 210.6-07(2)(e))
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Reference 10: http://www.xbrl.org/2003/role/disclosureRef
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-URI https://asc.fasb.org//850/tableOfContent

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
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Reference 13: http://www.xbrl.org/2003/role/disclosureRef
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-URI https://asc.fasb.org//1943274/2147483326/850-10-50-1

+ Details

Fair Value Measurements - Fair Value Hierarchy (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	$ 94,552	$ 289,001
Marketable securities	282,801	2,739
Total assets	377,353	291,740
Money market funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	89,561	289,001
U.S. treasury bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	162,328
Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	4,991
Marketable securities	11,670
Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	72,608	2,739
Agency bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	36,195
Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	89,561	289,001
Marketable securities	162,328	0
Total assets	251,889	289,001
Level 1 \| Money market funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	89,561	289,001
Level 1 \| U.S. treasury bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	162,328
Level 1 \| Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	0
Marketable securities	0
Level 1 \| Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Level 1 \| Agency bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0
Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	4,991	0
Marketable securities	120,473	2,739
Total assets	125,464	2,739
Level 2 \| Money market funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	0	0
Level 2 \| U.S. treasury bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0
Level 2 \| Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	4,991
Marketable securities	11,670
Level 2 \| Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	72,608	2,739
Level 2 \| Agency bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	36,195
Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	0	0
Marketable securities	0	0
Total assets	0	0
Level 3 \| Money market funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	0	0
Level 3 \| U.S. treasury bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0
Level 3 \| Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	0
Marketable securities	0
Level 3 \| Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	$ 0
Level 3 \| Agency bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	$ 0

Leases - Narrative (Details) - USD ($) $ in Thousands	12 Months Ended
Leases - Narrative (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Leases [Abstract]
Asset impairment charges	$ 5,000
Lessor, operating lease, term of contract	5 years
Sublease income	$ 800	$ 0	$ 0
Lessor, operating lease, payment to be received	$ 8,695

Commitments and Contingencies	12 Months Ended
Commitments and Contingencies	Jan. 31, 2024
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and Contingencies Standby Letters of Credit As of January 31, 2024 and 2023, the Company had several letters of credit outstanding related to its operating leases totaling $21.4 million and $23.6 million, respectively. The letters of credit expire at various dates between 2025 and 2034. Purchase Commitments In January 2021, the Company entered into a 60-month contract with Amazon Web Services for hosting-related services. Pursuant to the terms of the contract, the Company is required to spend a minimum of $103.5 million over the term of the agreement. The commitment may be offset by up to $7.3 million in additional credits subject to the Company meeting certain conditions of the agreement, which have been earned as of January 31, 2024. As of January 31, 2024 the Company had purchase commitments remaining of $46.5 million for hosting-related services and $12.2 million with various parties primarily for software-based services which are not reflected on the Company’s consolidated balance sheet. Indemnification Agreements The Company has entered into indemnification agreements with its directors and officers that may require the Company to indemnify its directors and officers against any liabilities that may arise by reason of their status or service as directors or officers, other than liabilities arising from willful misconduct of the individual. Additionally, in the ordinary course of business, the Company enters into agreements of varying scope and terms pursuant to which it agrees to indemnify customers, vendors, lessors, business partners, and other parties with respect to certain matters, including, but not limited to, losses arising out of the breach of such agreements, services to be provided by the Company, or from intellectual property infringement claims made by third parties. For the years ended January 31, 2024 and 2023, no demands have been made upon the Company to provide indemnification under such agreements, and there are no claims that the Company is aware of that could have a material adverse effect on its financial position, results of operations, or cash flows. Contingencies From time to time in the normal course of business, the Company may be subject to various claims and other legal matters arising in the ordinary course of business. As of January 31, 2024 and 2023, the Company believes that none of its current legal proceedings would have a material adverse effect on its financial position, results of operations, or cash flows.

Income Taxes - Components of Deferred Tax Assets and Liabilities (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Deferred tax assets:
Net operating loss carryforwards	$ 285,152	$ 282,705
Research and development tax credits	96,548	87,059
Stock-based compensation	14,552	14,731
Reserves and accrued expenses	7,860	6,714
Operating lease liabilities	56,532	52,922
R&D expense capitalization under Sec. 174	125,080	76,765
Total deferred tax assets	585,724	520,896
Valuation allowance	(532,423)	(470,548)
Total deferred tax assets, net of valuation allowance	53,301	50,348
Deferred tax liabilities:
Right of use asset	(43,320)	(41,434)
Deferred commissions	(8,588)	(8,020)
Depreciation and amortization	(2,704)	(2,123)
Total deferred tax liabilities	(54,612)	(51,577)
Net deferred tax liabilities	$ (1,311)	$ (1,229)

Debt - Net Carrying Amount of Term Loan (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023	Nov. 30, 2022
Debt Instrument [Line Items]
Principal	$ 46,875
Unamortized loan issuance costs			$ (400)
Credit Agreement
Debt Instrument [Line Items]
Principal	46,875	$ 50,000
Accrued interest	297	218
Unamortized loan issuance costs	(132)	(179)
Net carrying amount	47,040	50,039
Credit facilities, current	3,422	3,343
Credit facilities, noncurrent	$ 43,618	$ 46,696

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 835
-SubTopic 30
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482900/835-30-50-1

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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
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Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

- Definition

Amount, after deduction of unamortized premium (discount) and debt issuance cost, of long-term debt. Excludes lease obligation.

+ References + Details

Stockholders' Equity (Deficit) - Stock-based Compensation Expense (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	$ 202,418	$ 188,962	$ 104,561
Unrecognized expense, stock options	285	3,230
Unrecognized expense, RSUs	358,188	369,302
Total unrecognized stock-based compensation expense	$ 358,473	$ 372,532
Weighted-Average Expected Recognition Period (in years)	2 years 10 months 24 days	2 years 10 months 24 days
Stock options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted-Average Expected Recognition Period (in years)	3 years 8 months 12 days	1 year 7 months 6 days
Restricted stock units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted-Average Expected Recognition Period (in years)	2 years 10 months 24 days	2 years 10 months 24 days
Cost of revenues
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	$ 1,549	$ 1,658	806
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	112,619	100,083	57,480
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	59,217	58,504	29,631
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	$ 29,033	$ 28,717	$ 16,644

Income Taxes - Reconciliation of Unrecognized Tax Benefits (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023
Reconciliation of Unrecognized Tax Benefits, Excluding Amounts Pertaining to Examined Tax Returns [Roll Forward]
Beginning balance	$ 31,738	$ 19,826
Increases - current period tax positions	5,444	7,666
Increases - prior period tax positions	0	4,246
Decreases - prior period tax positions	(2,222)	0
Ending balance	$ 34,960	$ 31,738

Net Loss per Share (Tables)

12 Months Ended

Jan. 31, 2024

Earnings Per Share [Abstract]

Calculation of Basic and Diluted Net Loss Per Share

The following table presents the calculation of basic and diluted net loss per share (in thousands, except per share data):


	Year Ended January 31,
	2024		2023		2022
Numerator:
Net loss	$	(257,030)	$	(407,768)	$	(288,342)
Denominator:
Weighted-average shares used in calculating net loss per share, basic and diluted	220,406		200,034		176,401
Net loss per share, basic and diluted	$	(1.17)	$	(2.04)	$	(1.63)

Schedule of Antidilutive Securities Excluded from Computation of Earnings Per Share


	Year Ended January 31,
	2024	2023	2022


Stock options	9,788	11,941	14,383
Restricted stock units	17,190	14,591	8,812
Early exercised stock options	—	28	205
Shares issuable pursuant to the 2020 Employee Stock Purchase Plan	485	528	249

Total	27,463	27,088	23,649

Convertible Notes—Related Party - Interest Expense (Details) - USD ($) $ in Thousands	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Related Party Transaction [Line Items]
Amortization of debt discount	$ 122	$ 41	$ 10,645
Convertible Notes
Related Party Transaction [Line Items]
Amortization of debt discount	0	0	10,628
Contractual interest expense	0	0	6,670
Total interest expense	$ 0	$ 0	$ 17,298

Geographic Information

12 Months Ended

Jan. 31, 2024

Segment Reporting [Abstract]

Geographic Information

The following tables set forth revenues and long-lived assets, including operating lease ROU assets, by geographic area for the periods presented below (in thousands):

Revenues


	Year Ended January 31,
	2024		2023		2022
United States	$	398,034	$	330,238	$	219,305
International	254,470		216,974		159,132
Total revenues	$	652,504	$	547,212	$	378,437

Revenues by geography are based on the shipping address of the customer.

Long-Lived Assets


	As of January 31,
	2024		2023
United States	$	271,844	$	265,582
International	6,430		5,591
Total long-lived assets	$	278,274	$	271,173

- Definition

The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 22
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-22

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 15
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-15

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 31
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-31

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-32

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 42
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-42

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (f)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-32

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 40
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-40

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-Name Accounting Standards Codification
-Publisher FASB
-URI https://asc.fasb.org//280/tableOfContent

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 26
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-26

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 34
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-34

Reference 11: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 41
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-41

Reference 12: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 21
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-21

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 21
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-21

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
-Topic 280
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 32
-Subparagraph (e)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147482810/280-10-50-32

+ Details

Consolidated Balance Sheets - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Current assets
Cash and cash equivalents	$ 236,663	$ 526,563
Marketable securities	282,801	2,739
Accounts receivable, net	88,327	82,363
Prepaid expenses and other current assets	51,925	48,726
Total current assets	659,716	660,391
Property and equipment, net	96,543	94,984
Operating lease right-of-use assets	181,731	176,189
Other assets	23,970	23,399
Total assets	961,960	954,963
Current liabilities
Accounts payable	6,907	7,554
Accrued expenses and other current liabilities	75,821	83,488
Deferred revenue, current	265,306	226,443
Operating lease liabilities, current	19,179	14,831
Total current liabilities	367,213	332,316
Term loan, net	43,618	46,696
Deferred revenue, noncurrent	5,916	7,156
Operating lease liabilities, noncurrent	215,084	210,012
Other liabilities	3,733	2,209
Total liabilities	635,564	598,389
Commitments and contingencies (Note 8)
Stockholders' equity (deficit)
Common stock, $0.00001 par value; 1,500,000 shares authorized as of January 31, 2024 and January 31, 2023; 224,728 and 214,293 shares issued and outstanding as of January 31, 2024 and January 31, 2023, respectively	2	2
Additional paid-in capital	1,821,216	1,595,001
Accumulated other comprehensive loss	(236)	(873)
Accumulated deficit	(1,494,586)	(1,237,556)
Total stockholders’ equity	326,396	356,574
Total liabilities and stockholders’ equity	$ 961,960	$ 954,963

Cover - USD ($) $ in Billions	12 Months Ended
Cover - USD ($) $ in Billions	Jan. 31, 2024	Mar. 01, 2024	Jul. 31, 2023
Document Information [Line Items]
Document Type	10-K
Document Annual Report	true
Document Transition Report	false
Document Period End Date	Jan. 31, 2024
Current Fiscal Year End Date	--01-31
Entity File Number	001-39495
Entity Registrant Name	ASANA, INC.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	26-3912448
Entity Address, Address Line One	633 Folsom Street, Suite 100
Entity Address, City or Town	San Francisco
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	94107
City Area Code	415
Local Phone Number	525-3888
Title of 12(b) Security	Class A Common Stock, $0.00001 par value per share
Trading Symbol	ASAN
Security Exchange Name	NYSE
Entity Well-known Seasoned Issuer	Yes
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
ICFR Auditor Attestation Flag	true
Entity Shell Company	false
Document Financial Statement Error Correction	false
Entity Public Float			$ 2.0
Documents Incorporated by Reference	Portions of the registrant’s definitive Proxy Statement relating to the Annual Meeting of Stockholders are incorporated by reference into Part III of this Annual Report on Form 10-K where indicated. Such definitive Proxy Statement will be filed with the Securities and Exchange Commission within 120 days after the end of the registrant’s fiscal year ended January 31, 2024.
Entity Central Index Key	0001477720
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	FY
Amendment Flag	false
Common Class A
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		139,318,224
Common Class B
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		85,489,359

Interest Income and Other Income (Expense), Net (Tables)

12 Months Ended

Jan. 31, 2024

Other Income and Expenses [Abstract]

Schedule of Interest and Other Income (Expense), Net

Interest income and other income (expense), net consist of the following (in thousands):


	Year Ended January 31,
	2024		2023		2022
Interest income	$	21,128	$	7,910	$	506
Unrealized gains (losses) on foreign currency transactions	(164)		801		(953)
Other non-operating expense	(340)		(1,778)		(1,089)
Total interest income and other income (expense), net	$	20,624	$	6,933	$	(1,536)

Restructuring - Restructuring and Related Costs (Details) $ in Thousands	12 Months Ended
	Jan. 31, 2024 USD ($)
Restructuring Reserve [Roll Forward]
Beginning balance as of February 1, 2023	$ 873
Charges (benefit)	(147)
Payments	(707)
Foreign currency translation adjustment	(19)
Ending balance as of January 31, 2024	$ 0

Balance Sheet Components

12 Months Ended

Jan. 31, 2024

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Balance Sheet Components

Property and Equipment, Net

Property and equipment, net, consisted of the following (in thousands):


	As of January 31,
	2024		2023

Leasehold improvements	$	100,795	$	98,264
Capitalized internal-use software	24,061		15,005
Furniture and fixtures	11,732		10,325
Desktop and other computer equipment	2,122		1,804
Construction in progress	326		652
Total gross property and equipment	139,036		126,050
Less: Accumulated depreciation and amortization	(42,493)		(31,066)
Total property and equipment, net	$	96,543	$	94,984

Depreciation and amortization expense for the years ended January 31, 2024, 2023, and 2022 was $14.3 million, $12.7 million, and $8.5 million, respectively.

The changes in the carrying value of capitalized internal-use software costs for the periods presented below are as follows (in thousands):


	Amount









Balance as of February 1, 2022	$	2,353
Capitalization of internal-use software costs	2,756
Amortization of internal-use software costs	(1,074)
Balance as of January 31, 2023	$	4,035
Capitalization of internal-use software costs	9,056
Amortization of internal-use software costs	(2,570)
Balance as of January 31, 2024	$	10,521

Prepaid Expenses and Other Current Assets

Prepaid expenses and other current assets consisted of the following (in thousands):


	As of January 31,
	2024		2023
Prepaid expenses	$	25,029	$	25,134
Deferred contract acquisition costs, current	21,594		18,049
Other current assets	5,302		5,543
Total prepaid expenses and other current assets	$	51,925	$	48,726

Accrued Expenses and Other Current Liabilities

Accrued expenses and other current liabilities consisted of the following (in thousands):


	As of January 31,
	2024		2023
Accrued payroll liabilities	$	19,219	$	22,336
Accrued sales and value-added taxes	10,770		13,347
Accrued taxes for fringe benefits	9,452		8,064
Accrued advertising expenses	9,276		10,565
Accrued consulting expenses	4,287		4,076
Other liabilities	22,817		25,100
Total accrued expenses and other current liabilities	$	75,821	$	83,488

Balance Sheet Components - Accrued Expenses and Other Current Liabilities (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Accrued payroll liabilities	$ 19,219	$ 22,336
Accrued sales and value-added taxes	10,770	13,347
Accrued taxes for fringe benefits	9,452	8,064
Accrued advertising expenses	9,276	10,565
Accrued consulting expenses	4,287	4,076
Other liabilities	22,817	25,100
Total accrued expenses and other current liabilities	$ 75,821	$ 83,488

Basis of Presentation and Summary of Significant Accounting Policies (Policies)

12 Months Ended

Jan. 31, 2024

Accounting Policies [Abstract]

Principles of Consolidation

Reclassification of Class A and Class B Common Stock

Use of Estimates

Risks and Uncertainties

Revenue Recognition

•identification of the contract, or contracts, with the customer;

•identification of the performance obligations in the contract;

•determination of the transaction price;

•allocation of the transaction price to the performance obligations in the contract; and

•recognition of the revenues when, or as, the Company satisfies a performance obligation.

Research and Development

Advertising Expenses

Advertising expenses are charged to sales and marketing expense in the consolidated statements of operations as incurred.

Stock‑Based Compensation Expense

Foreign Currency Translations and Transactions

Foreign Currency Translation and Transactions

Segment Information

Cash and Cash Equivalents

Cash and cash equivalents as reported in the Company’s consolidated statements of cash flows includes the aggregate amounts of cash and cash equivalents as shown on the consolidated balance sheets.

Available-for-sale Investments

periodically to identify possible other-than-temporary impairments or expected credit losses.

Accounts Receivable

Concentration of Credit Risk

Fair Value of Financial Instruments

Level 1 Observable inputs comprised of quoted prices for identical assets or liabilities in active markets.

Level 2 Inputs other than the quoted prices in active markets that are observable either directly or indirectly.

Level 3 Unobservable inputs in which there is little or no market data and that are significant to the fair value of the assets or liabilities.

The carrying amount of certain financial instruments, including cash, accounts receivable, accounts payable, and accrued liabilities approximates their fair values due to their short-term nature.

Lease Obligations

Operating leases are included in operating lease ROU assets, operating lease liabilities, current, and operating lease liabilities, noncurrent on the consolidated balance sheets.

Property and Equipment, Net, Capitalized Internal-Use Software, and Impairment of Long-Lived Assets

Property and Equipment, Net


Asset Type						Life (Years)
Desktop and other computer equipment						2-3
Furniture and fixtures						5
Leasehold improvements						Shorter of lease term or estimated useful life
Capitalized internal-use software						3

Capitalized Internal-Use Software

Impairment of Long-Lived Assets

Income Taxes

Net Loss Per Share

Recently Issued Accounting Pronouncements Not Yet Adopted

Restructuring - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
	Jan. 31, 2023	Jan. 31, 2024
Restructuring and Related Activities [Abstract]
Headcount reduction, percent	9.00%
Restructuring costs		$ 9,260
Restructuring reserve, current	$ 900

Consolidated Statements of Stockholders' Equity (Deficit) - USD ($) shares in Thousands, $ in Thousands	Total	Common Stock	Additional Paid-In	Accumulated Other  Comprehensive Income (Loss)	Accumulated Deficit
Beginning balance (in shares) at Jan. 31, 2021		161,480
Beginning balance at Jan. 31, 2021	$ (12,789)	$ 2	$ 528,616	$ 39	$ (541,446)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of options (in shares)		6,822
Issuance of common stock upon the exercise of options	16,323		16,323
Vesting of early exercised stock options	2,350		2,350
Repurchases of common stock (in shares)		(12)
Issuance of common stock upon the vesting and settlement of restricted stock units (in shares)		2,458
Issuance of common stock for employee share purchase plan (in shares)		537
Issuance of common stock for employee share purchase plan	13,350		13,350
Issuance of common stock upon conversion of convertible notes—related party (in shares)		17,013
Issuance of common stock upon conversion of convertible notes—related party	368,459		368,459
Stock-based compensation expense	105,154		105,154
Net unrealized gains (losses) on marketable securities	(91)			(91)
Foreign currency translation adjustments	(574)			(574)
Net loss	(288,342)				(288,342)
Ending balance (in shares) at Jan. 31, 2022		188,298
Ending balance at Jan. 31, 2022	203,840	$ 2	1,034,252	(626)	(829,788)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of options (in shares)		2,021
Issuance of common stock upon the exercise of options	5,754		5,754
Vesting of early exercised stock options	692		692
Repurchases of common stock (in shares)		(1)
Issuance of common stock upon the vesting and settlement of restricted stock units (in shares)		3,982
Issuance of common stock for employee share purchase plan (in shares)		720
Issuance of common stock for employee share purchase plan	17,116		17,116
Issuance of common stock upon conversion of convertible notes—related party (in shares)		19,273
Issuance of common stock upon conversion of convertible notes—related party	347,289		347,289
Stock-based compensation expense	189,898		189,898
Net unrealized gains (losses) on marketable securities	62			62
Foreign currency translation adjustments	(309)			(309)
Net loss	$ (407,768)				(407,768)
Ending balance (in shares) at Jan. 31, 2023	214,293	214,293
Ending balance at Jan. 31, 2023	$ 356,574	$ 2	1,595,001	(873)	(1,237,556)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of options (in shares)	2,101	2,101
Issuance of common stock upon the exercise of options	$ 4,843		4,843
Vesting of early exercised stock options	109		109
Issuance of common stock upon the vesting and settlement of restricted stock units (in shares)		7,456
Issuance of common stock upon the vesting and settlement of restricted stock units	(10)
Issuance of common stock for employee share purchase plan (in shares)		878
Issuance of common stock for employee share purchase plan	15,069		15,069
Stock-based compensation expense	206,204		206,204
Net unrealized gains (losses) on marketable securities	679			679
Foreign currency translation adjustments	(42)			(42)
Net loss	$ (257,030)				(257,030)
Ending balance (in shares) at Jan. 31, 2024	224,728	224,728
Ending balance at Jan. 31, 2024	$ 326,396	$ 2	$ 1,821,216	$ (236)	$ (1,494,586)

Fair Value Measurements

12 Months Ended

Jan. 31, 2024

Fair Value Disclosures [Abstract]

Fair Value Measurements

The following table summarizes, for assets and liabilities measured at fair value, the respective fair value and classification by level of input within the fair value hierarchy (in thousands):


	As of January 31, 2024
	Level 1		Level 2		Level 3		Total
Current Assets
Cash equivalents
Money market funds	$	89,561	$	—	$	—	$	89,561
Commercial paper	—		4,991		—		4,991

Total cash equivalents	$	89,561	$	4,991	$	—	$	94,552
Marketable securities
U.S. treasury bonds	$	162,328	$	—	$	—	$	162,328
Commercial paper	—		11,670		—		11,670
Corporate bonds	—		72,608		—		72,608

Agency bonds	—		36,195		—		36,195
Total marketable securities	$	162,328	$	120,473	$	—	$	282,801



Total assets	$	251,889	$	125,464	$	—	$	377,353


	As of January 31, 2023
	Level 1		Level 2		Level 3		Total
Current Assets
Cash equivalents
Money market funds	$	289,001	$	—	$	—	$	289,001


Total cash equivalents	$	289,001	$	—	$	—	$	289,001
Marketable securities


Corporate bonds	$	—	$	2,739	$	—	$	2,739

Total marketable securities	$	—	$	2,739	$	—	$	2,739



Total assets	$	289,001	$	2,739	$	—	$	291,740

There were no transfers of financial assets or liabilities into or out of Level 3 during the years ended January 31, 2024 and 2023.

The following table summarizes the Company's investments in marketable securities on the consolidated balance sheets (in thousands):


	As of January 31, 2024
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Current Assets
U.S. treasury bonds	$	162,485	$	85	$	(242)	$	162,328
Commercial paper	11,645		25		—		11,670
Corporate bonds	71,930		695		(17)		72,608
Agency bonds	36,067		128		—		36,195
Total marketable securities	$	282,127	$	933	$	(259)	$	282,801


	As of January 31, 2023
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Current Assets


Corporate bonds	$	2,744	$	—	$	(5)	$	2,739

Total marketable securities	$	2,744	$	—	$	(5)	$	2,739

The following table presents the contractual maturities of the Company’s marketable securities as of January 31, 2024 (in thousands):


	As of January 31, 2024
	Amortized Cost		Estimated Fair Value
Due within one year	$	155,743	$	155,813
Due within one to three years	126,384		126,988
Total	$	282,127	$	282,801

The Company periodically evaluates its investments for expected credit losses. The unrealized losses on the available-for-sale securities were primarily due to unfavorable changes in interest rates subsequent to the initial purchase of these securities. Gross unrealized losses of the Company’s available-for-sale securities that have been in a continuous unrealized loss position for twelve months or longer were immaterial as of January 31, 2024 and January 31, 2023. The Company expects to recover the full carrying value of its available-for-sale securities in an unrealized loss position as it does not intend or anticipate a need to sell these securities prior to recovering the associated unrealized losses. The Company also expects any credit losses would be immaterial based on the high-grade credit rating for each of such available-for-sale securities. As a result, the Company does not consider any portion of the unrealized losses as of January 31, 2024 or January 31, 2023 to represent credit losses.

In April 2020 and November 2022, the Company entered into credit agreements (the “April 2020 Senior Secured Term Loan” and “November 2022 Senior Secured Credit Facility” as defined in Note 7. Debt) with Silicon Valley Bank (“SVB”). The credit facilities are carried at amortized cost, which approximated their fair values as of January 31, 2024 and January 31, 2023. If the credit facilities were measured at fair value in the financial statements, they would be classified as Level 2 in the fair value hierarchy. On March 27, 2023, First Citizens BancShares, Inc. announced that it entered into an agreement to purchase assets and liabilities of SVB, inclusive of the November 2022 Senior Secured Credit Facility.

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References + Details

Insider Trading Arrangements	3 Months Ended	12 Months Ended
Insider Trading Arrangements	Jan. 31, 2024 shares	Jan. 31, 2024 shares
Trading Arrangements, by Individual
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated		false
Non-Rule 10b5-1 Arrangement Terminated	false
Eleanor Lacey [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On December 22, 2023, Eleanor Lacey, our Corporate Secretary and General Counsel, adopted a Rule 10b5-1 trading arrangement that is intended to satisfy the affirmative defense of Rule 10b5-1(c) for the sale of up to 134,894 shares of the Company’s Class A common stock. The Rule 10b5-1 trading arrangement provides for the sale of a percentage of shares to be received upon future vesting of certain outstanding equity awards, net of any shares withheld by us to satisfy applicable taxes. The number of shares to be withheld, and thus the exact number of shares to be sold pursuant to Ms. Lacey’s Rule 10b5-1 trading arrangement, can only be determined upon the occurrence of the future vesting events. For purposes of this disclosure, we have reported the maximum aggregate number of shares to be sold without subtracting any shares to be withheld upon future vesting events. The plan terminates on June 18, 2025, or upon the earlier completion of all authorized transactions under the plan.
Name	Eleanor Lacey
Title	Corporate Secretary and General Counsel
Rule 10b5-1 Arrangement Adopted	true
Arrangement Duration	544 days
Aggregate Available	134,894	134,894
Tim Wan [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On December 26, 2023, Tim Wan, our Chief Financial Officer, modified his existing Rule 10b5-1(c) trading arrangement, originally adopted on March 20, 2023 to amend the trading schedules under the plan. The modified trading arrangement is intended to satisfy the affirmative defense of Rule 10b5-1(c) for the sale of up to 50,000 shares of the Company’s Class A common stock. The amended plan terminates on April 12, 2025, or upon the earlier completion of all authorized transactions under the plan.
Name	Tim Wan
Title	Chief Financial Officer
Rule 10b5-1 Arrangement Adopted	true
Non-Rule 10b5-1 Arrangement Adopted	false
Arrangement Duration	473 days
Aggregate Available	50,000	50,000

Stockholders' Equity (Deficit) - ESPP Fair Value Assumptions (Details) - Shares issuable pursuant to the 2020 Employee Stock Purchase Plan	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Dividend yield	0.00%	0.00%	0.00%
Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Risk-free interest rate	4.10%	0.90%	0.10%
Expected term	6 months	6 months	6 months
Expected volatility	39.30%	46.20%	36.80%
Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Risk-free interest rate	5.50%	4.00%	0.20%
Expected term	2 years	2 years	2 years
Expected volatility	60.30%	64.10%	53.80%

- Definition

Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
-SubTopic 10
-Name Accounting Standards Codification
-Section 35
-Paragraph 1D
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147480483/718-10-35-1D

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
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Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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Reference 5: http://www.xbrl.org/2003/role/disclosureRef
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Reference 6: http://www.xbrl.org/2003/role/disclosureRef
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Reference 7: http://www.xbrl.org/2003/role/disclosureRef
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Reference 8: http://www.xbrl.org/2003/role/disclosureRef
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
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Reference 12: http://www.xbrl.org/2003/role/disclosureRef
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Reference 13: http://www.xbrl.org/2003/role/disclosureRef
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Reference 14: http://www.xbrl.org/2003/role/disclosureRef
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Reference 15: http://www.xbrl.org/2003/role/disclosureRef
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Reference 17: http://www.xbrl.org/2003/role/disclosureRef
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Reference 18: http://www.xbrl.org/2003/role/disclosureRef
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Reference 19: http://www.xbrl.org/2003/role/disclosureRef
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Reference 24: http://www.xbrl.org/2003/role/disclosureRef
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Reference 25: http://www.xbrl.org/2003/role/disclosureRef
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Reference 26: http://www.xbrl.org/2003/role/disclosureRef
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Reference 27: http://www.xbrl.org/2003/role/disclosureRef
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-URI https://asc.fasb.org//1943274/2147480429/718-10-50-2

Reference 28: http://www.xbrl.org/2003/role/disclosureRef
-Topic 718
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-URI https://asc.fasb.org//1943274/2147480429/718-10-50-2

+ Details

Leases - Sublease Payments to be Received (Details) $ in Thousands	Jan. 31, 2024 USD ($)
Leases [Abstract]
2025	$ 1,556
2026	1,919
2027	1,976
2028	2,036
2029 and thereafter	1,208
Total sublease income	$ 8,695

Fair Value Measurements - Investments (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Current assets
Amortized Cost	$ 282,127	$ 2,744
Gross Unrealized Gains	933	0
Gross Unrealized Losses	(259)	(5)
Estimated Fair Value	282,801	2,739
U.S. treasury bonds
Current assets
Amortized Cost	162,485
Gross Unrealized Gains	85
Gross Unrealized Losses	(242)
Estimated Fair Value	162,328
Commercial paper
Current assets
Amortized Cost	11,645
Gross Unrealized Gains	25
Gross Unrealized Losses	0
Estimated Fair Value	11,670
Corporate bonds
Current assets
Amortized Cost	71,930	2,744
Gross Unrealized Gains	695	0
Gross Unrealized Losses	(17)	(5)
Estimated Fair Value	72,608	$ 2,739
Agency bonds
Current assets
Amortized Cost	36,067
Gross Unrealized Gains	128
Gross Unrealized Losses	0
Estimated Fair Value	$ 36,195

Basis of Presentation and Summary of Significant Accounting Policies (Tables)

12 Months Ended

Jan. 31, 2024

Accounting Policies [Abstract]

Schedule of Property and Equipment, Net


Asset Type						Life (Years)
Desktop and other computer equipment						2-3
Furniture and fixtures						5
Leasehold improvements						Shorter of lease term or estimated useful life
Capitalized internal-use software						3

Property and equipment, net, consisted of the following (in thousands):


	As of January 31,
	2024		2023

Leasehold improvements	$	100,795	$	98,264
Capitalized internal-use software	24,061		15,005
Furniture and fixtures	11,732		10,325
Desktop and other computer equipment	2,122		1,804
Construction in progress	326		652
Total gross property and equipment	139,036		126,050
Less: Accumulated depreciation and amortization	(42,493)		(31,066)
Total property and equipment, net	$	96,543	$	94,984

Employee Benefit Plans	12 Months Ended
Employee Benefit Plans	Jan. 31, 2024
Postemployment Benefits [Abstract]
Employee Benefit Plans	Employee Benefit PlansIn January 2011, the Company adopted a defined contribution retirement savings plan under Section 401(k) of the Internal Revenue Code. This plan covers all employees within the United States who meet minimum age and service requirements and allows participants to defer a portion of their annual compensation on a pre-tax basis. The Company’s contributions to the plan may be made at the discretion of the Board of Directors. There have been no contributions to the plan by the Company since the inception of the plan as of January 31, 2024. Additionally, the Company engages in required pension plans of respective countries in which operations exist.

- Definition

The entire disclosure for retirement benefits.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
-SubTopic 70
-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147480794/715-70-50-1

Reference 2: http://www.xbrl.org/2003/role/exampleRef
-Topic 715
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-Name Accounting Standards Codification
-Section 55
-Paragraph 17
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-URI https://asc.fasb.org//1943274/2147480482/715-20-55-17

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
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-URI https://asc.fasb.org//1943274/2147480506/715-20-50-1

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
-Section 50
-Paragraph 1
-Subparagraph (d)(i)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147480506/715-20-50-1

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
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-URI https://asc.fasb.org//1943274/2147480506/715-20-50-1

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
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-URI https://asc.fasb.org//1943274/2147480506/715-20-50-1

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Topic 715
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-URI https://asc.fasb.org//715/tableOfContent

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
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-Section 50
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
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Reference 10: http://www.xbrl.org/2003/role/disclosureRef
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Reference 12: http://www.xbrl.org/2003/role/disclosureRef
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-URI https://asc.fasb.org//1943274/2147480506/715-20-50-1

Reference 13: http://www.xbrl.org/2003/role/disclosureRef
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-Publisher FASB
-URI https://asc.fasb.org//1943274/2147480126/715-20-S99-2

Reference 14: http://www.xbrl.org/2003/role/disclosureRef
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-Section 50
-Paragraph 3
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147480266/715-60-50-3

+ Details

Fair Value Measurements - Contractual Maturities (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Amortized Cost
Due within one year	$ 155,743
Due within one to three years	126,384
Total	282,127
Estimated Fair Value
Due within one year	155,813
Due within one to three years	126,988
Total	$ 282,801	$ 2,739

Balance Sheet Components - Narrative (Details) - USD ($) $ in Millions	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Property, Plant and Equipment [Abstract]
Depreciation and amortization	$ 14.3	$ 12.7	$ 8.5

Revenue (Tables)

12 Months Ended

Jan. 31, 2024

Revenue from Contract with Customer [Abstract]

Schedule of Deferred Contract Acquisition Costs

The following table summarizes the activity of deferred contract acquisition costs (in thousands):


	Year Ended January 31,
	2024		2023

Beginning balance	$	36,583	$	22,771
Capitalization of contract acquisition costs	24,770		28,910
Amortization of deferred contract acquisition costs	(21,972)		(15,098)
Ending balance	$	39,381	$	36,583

Deferred contract acquisition costs, current	$	21,594	$	18,049
Deferred contract acquisition costs, noncurrent	17,787		18,534
Total deferred contract acquisition costs	$	39,381	$	36,583

Restructuring (Tables)

12 Months Ended

Jan. 31, 2024

Restructuring and Related Activities [Abstract]

Restructuring and Related Costs

The restructuring costs are recognized in the consolidated statement of operations for the year ended January 31, 2023 as follows:


	Severance and Related Charges		Stock-Based Compensation Expense (Benefit)		Total
Cost of revenues	$	512	$	38	$	550
Research and development	33		2		35
Sales and marketing	5,921		661		6,582
General and administrative	1,914		179		2,093
Total	$	8,380	$	880	$	9,260

The following table summarizes the Company’s restructuring liabilities (in thousands):


	Restructuring Liability
Beginning balance as of February 1, 2023	$	873
Charges (benefit)	(147)
Payments	(707)
Foreign currency translation adjustment	(19)
Ending balance as of January 31, 2024	$	—

Fair Value Measurements (Tables)

12 Months Ended

Jan. 31, 2024

Fair Value Disclosures [Abstract]

Schedule of Fair Value of Assets and Liabilities Measured on Recurring Basis

The following table summarizes, for assets and liabilities measured at fair value, the respective fair value and classification by level of input within the fair value hierarchy (in thousands):


	As of January 31, 2024
	Level 1		Level 2		Level 3		Total
Current Assets
Cash equivalents
Money market funds	$	89,561	$	—	$	—	$	89,561
Commercial paper	—		4,991		—		4,991

Total cash equivalents	$	89,561	$	4,991	$	—	$	94,552
Marketable securities
U.S. treasury bonds	$	162,328	$	—	$	—	$	162,328
Commercial paper	—		11,670		—		11,670
Corporate bonds	—		72,608		—		72,608

Agency bonds	—		36,195		—		36,195
Total marketable securities	$	162,328	$	120,473	$	—	$	282,801



Total assets	$	251,889	$	125,464	$	—	$	377,353


	As of January 31, 2023
	Level 1		Level 2		Level 3		Total
Current Assets
Cash equivalents
Money market funds	$	289,001	$	—	$	—	$	289,001


Total cash equivalents	$	289,001	$	—	$	—	$	289,001
Marketable securities


Corporate bonds	$	—	$	2,739	$	—	$	2,739

Total marketable securities	$	—	$	2,739	$	—	$	2,739



Total assets	$	289,001	$	2,739	$	—	$	291,740

Schedule of Debt Securities, Available-for-sale

The following table summarizes the Company's investments in marketable securities on the consolidated balance sheets (in thousands):


	As of January 31, 2024
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Current Assets
U.S. treasury bonds	$	162,485	$	85	$	(242)	$	162,328
Commercial paper	11,645		25		—		11,670
Corporate bonds	71,930		695		(17)		72,608
Agency bonds	36,067		128		—		36,195
Total marketable securities	$	282,127	$	933	$	(259)	$	282,801


	As of January 31, 2023
	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses		Estimated Fair Value
Current Assets


Corporate bonds	$	2,744	$	—	$	(5)	$	2,739

Total marketable securities	$	2,744	$	—	$	(5)	$	2,739

Schedule of Contractual Maturities

The following table presents the contractual maturities of the Company’s marketable securities as of January 31, 2024 (in thousands):


	As of January 31, 2024
	Amortized Cost		Estimated Fair Value
Due within one year	$	155,743	$	155,813
Due within one to three years	126,384		126,988
Total	$	282,127	$	282,801

- Definition

Tabular disclosure of investment in debt security measured at fair value with change in fair value recognized in other comprehensive income (available-for-sale).

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 9
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-9

Reference 2: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 3
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-3

Reference 3: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-2

Reference 4: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-2

Reference 5: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-2

Reference 6: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (aa)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-2

Reference 7: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (aaa)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-2

Reference 8: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 2
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-2

Reference 9: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 3
-Subparagraph (a)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-3

Reference 10: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 3
-Subparagraph (b)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-3

Reference 11: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 3
-Subparagraph (c)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-3

Reference 12: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 320
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 3
-Subparagraph (d)
-Publisher FASB
-URI https://asc.fasb.org//1943274/2147481800/320-10-50-3

+ Details

Balance Sheet Components - Property and Equipment (Details) - USD ($) $ in Thousands	Jan. 31, 2024	Jan. 31, 2023
Property, Plant and Equipment [Line Items]
Total gross property and equipment	$ 139,036	$ 126,050
Less: Accumulated depreciation and amortization	(42,493)	(31,066)
Total property and equipment, net	96,543	94,984
Leasehold improvements
Property, Plant and Equipment [Line Items]
Total gross property and equipment	100,795	98,264
Capitalized internal-use software
Property, Plant and Equipment [Line Items]
Total gross property and equipment	24,061	15,005
Furniture and fixtures
Property, Plant and Equipment [Line Items]
Total gross property and equipment	11,732	10,325
Desktop and other computer equipment
Property, Plant and Equipment [Line Items]
Total gross property and equipment	2,122	1,804
Construction in progress
Property, Plant and Equipment [Line Items]
Total gross property and equipment	$ 326	$ 652

Geographic Information (Tables)

12 Months Ended

Jan. 31, 2024

Segment Reporting [Abstract]

Revenue by Geographic Areas

Revenues


	Year Ended January 31,
	2024		2023		2022
United States	$	398,034	$	330,238	$	219,305
International	254,470		216,974		159,132
Total revenues	$	652,504	$	547,212	$	378,437

Long-lived Assets by Geographic Areas

Long-Lived Assets


	As of January 31,
	2024		2023
United States	$	271,844	$	265,582
International	6,430		5,591
Total long-lived assets	$	278,274	$	271,173

Net Loss per Share - Antidilutive Securities (Details) - shares			1 Months Ended	12 Months Ended
	Jul. 01, 2021	Sep. 29, 2020	Jul. 31, 2021	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities (in shares)				27,463,000	27,088,000	23,649,000
Issuance of redeemable convertible preferred stock upon net exercise (in shares)		73,577,455
Convertible Debt \| Common Class B
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Issuance of redeemable convertible preferred stock upon net exercise (in shares)	17,012,822		17,012,822
Stock options
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities (in shares)				9,788,000	11,941,000	14,383,000
Restricted stock units
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities (in shares)				17,190,000	14,591,000	8,812,000
Early exercised stock options
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities (in shares)				0	27,864	205,000
Shares issuable pursuant to the 2020 Employee Stock Purchase Plan
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities (in shares)				485,000	528,000	249,000

Income Taxes - Reconciliation of Effective Tax Rates (Details)	12 Months Ended
	Jan. 31, 2024	Jan. 31, 2023	Jan. 31, 2022
Income Tax Disclosure [Abstract]
Federal tax rate	21.00%	21.00%	21.00%
Stock-based compensation expense	(3.60%)	(2.40%)	25.00%
Change in valuation allowance	(21.40%)	(23.10%)	(52.80%)
Transaction costs	0.00%	(0.10%)	0.00%
Research and development credits	3.50%	4.90%	7.70%
Convertible debt interest	0.00%	0.00%	(1.30%)
Other	(1.00%)	(1.50%)	(0.80%)
Effective income tax rate	(1.50%)	(1.20%)	(1.20%)