0001477720-20-000009 | 10-Q | XBRL Viewer

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Cover - shares	3 Months Ended	9 Months Ended
Cover - shares	Oct. 31, 2020	Oct. 31, 2020	Dec. 01, 2020
Document Information [Line Items]
Document Type	10-Q
Document Quarterly Report		true
Document Period End Date	Oct. 31, 2020
Document Transition Report		false
Entity File Number	001-39495
Entity Registrant Name	Asana, Inc.
Entity Incorporation, State or Country Code		DE
Entity Tax Identification Number		26-3912448
Entity Address, Address Line One	1550 Bryant Street, Suite 200
Entity Address, City or Town	San Francisco
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	94103
City Area Code	415
Local Phone Number	525-3888
Title of 12(b) Security		Class A Common Stock, $0.00001 par value per share
Trading Symbol		ASAN
Security Exchange Name		NYSE
Entity Current Reporting Status	No
Entity Interactive Data Current	Yes
Entity Filer Category		Non-accelerated Filer
Entity Small Business		false
Entity Emerging Growth Company		true
Entity Ex Transition Period		false
Entity Shell Company	false
Entity Central Index Key		0001477720
Current Fiscal Year End Date		--01-31
Document Fiscal Year Focus		2021
Document Fiscal Period Focus		Q3
Amendment Flag		false
Common Class A
Document Information [Line Items]
Entity Common Stock, Shares Outstanding			80,299,267
Common Class B
Document Information [Line Items]
Entity Common Stock, Shares Outstanding			78,861,142

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Oct. 31, 2020	Jan. 31, 2020
Current assets
Cash and cash equivalents	$ 297,425	$ 306,020
Marketable securities	126,439	45,288
Accounts receivable, net	23,287	12,659
Prepaid expenses and other current assets	25,277	16,667
Total current assets	472,428	380,634
Property and equipment, net	54,787	10,100
Restricted cash, noncurrent	0	4,657
Operating lease right-of-use assets	138,752	20,818
Other assets	8,018	5,483
Total assets	673,985	421,692
Current liabilities
Accounts payable	16,291	7,549
Accrued expenses and other current liabilities	36,331	18,241
Deferred revenue, current	88,871	62,725
Operating lease liabilities, current	10,960	11,613
Total current liabilities	152,453	100,128
Term loan, net	12,491	0
Convertible notes, net—related party	340,788	203,097
Operating lease liabilities, noncurrent	138,141	10,472
Other liabilities	2,416	2,729
Total liabilities	646,289	316,426
Commitments and contingencies (Note 8)
Commitments and contingencies (Note 8)
Redeemable convertible preferred stock	0	250,581
Stockholders' (deficit) equity
Common stock	2	1
Additional paid-in capital	507,737	184,522
Accumulated other comprehensive loss	(107)	(102)
Accumulated deficit	(479,936)	(329,736)
Total stockholders’ (deficit) equity	27,696	(145,315)
Total liabilities, redeemable convertible preferred stock, and stockholders’ (deficit) equity	$ 673,985	$ 421,692

Condensed Consolidated Statements of Operations - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Income Statement [Abstract]
Revenues	$ 58,905	$ 38,079	$ 158,635	$ 99,136
Cost of revenues	7,321	5,328	20,548	14,079
Gross profit	51,584	32,751	138,087	85,057
Operating expenses:
Research and development	32,996	39,712	81,338	69,588
Sales and marketing	48,039	35,902	122,952	74,927
General and administrative	32,483	20,222	58,400	34,871
Total operating expenses	113,518	95,836	262,690	179,386
Loss from operations	(61,934)	(63,085)	(124,603)	(94,329)
Interest income and other income (expense), net	(389)	343	1,010	1,168
Interest expense	(10,351)	0	(25,706)	0
Loss before provision for income taxes	(72,674)	(62,742)	(149,299)	(93,161)
Provision for income taxes	615	61	901	183
Net loss	$ (73,289)	$ (62,803)	$ (150,200)	$ (93,344)
Net loss per share:
Basic and diluted (in dollars per share)	$ (0.65)	$ (0.89)	$ (1.70)	$ (1.35)
Weighted-average shares used in calculating net loss per share:
Basic and diluted (in shares)	113,264	70,736	88,539	69,053

Condensed Consolidated Statements of Comprehensive Loss - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Statement of Comprehensive Income [Abstract]
Net loss	$ (73,289)	$ (62,803)	$ (150,200)	$ (93,344)
Other comprehensive income (loss):
Net unrealized gains (losses) on marketable securities	(17)	44	(38)	43
Change in foreign currency translation adjustments	(42)	(9)	33	(6)
Comprehensive loss	$ (73,348)	$ (62,768)	$ (150,205)	$ (93,307)

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

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+ Details

Condensed Consolidated Statements of Redeemable Convertible Preferred Stock and Stockholders' Deficit - USD ($) shares in Thousands, $ in Thousands	Total	Common Stock	Additional Paid-In	Accumulated Other Comprehensive Loss	Accumulated Deficit
Beginning balance (in shares) at Jan. 31, 2019		68,256
Beginning balance at Jan. 31, 2019	$ (181,011)	$ 1	$ 30,215	$ (80)	$ (211,147)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of options (in shares)		6,634
Issuance of common stock upon the exercise of options	5,946		5,946
Vesting of early exercised stock options	976		976
Repurchases of common stock (in shares)		(21)
Repurchases of common stock	70		70
Stock-based compensation expense	45,082		45,082
Net unrealized gains (losses) on marketable securities	43			43
Change in foreign currency translation adjustments	(6)			(6)
Net loss	(93,344)				(93,344)
Ending balance (in shares) at Oct. 31, 2019		74,869
Ending balance at Oct. 31, 2019	$ (222,384)	$ 1	82,149	(43)	(304,491)
Temporary equity, beginning balance (in shares) at Jan. 31, 2019	73,547
Temporary equity, beginning balance at Jan. 31, 2019	$ 250,370
Temporary equity, ending balance (in shares) at Oct. 31, 2019	73,547
Temporary equity, ending balance at Oct. 31, 2019	$ 250,370
Beginning balance (in shares) at Jul. 31, 2019		70,939
Beginning balance at Jul. 31, 2019	(205,473)	$ 1	36,292	(78)	(241,688)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of options (in shares)		3,946
Issuance of common stock upon the exercise of options	3,938		3,938
Vesting of early exercised stock options	350		350
Repurchases of common stock (in shares)		(16)
Repurchases of common stock	59		59
Stock-based compensation expense	41,628		41,628
Net unrealized gains (losses) on marketable securities	44			44
Change in foreign currency translation adjustments	(9)			(9)
Net loss	(62,803)				(62,803)
Ending balance (in shares) at Oct. 31, 2019		74,869
Ending balance at Oct. 31, 2019	$ (222,384)	$ 1	82,149	(43)	(304,491)
Temporary equity, beginning balance (in shares) at Jul. 31, 2019	73,547
Temporary equity, beginning balance at Jul. 31, 2019	$ 250,370
Temporary equity, ending balance (in shares) at Oct. 31, 2019	73,547
Temporary equity, ending balance at Oct. 31, 2019	$ 250,370
Beginning balance (in shares) at Jan. 31, 2020		76,688
Beginning balance at Jan. 31, 2020	$ (145,315)	$ 1	184,522	(102)	(329,736)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of options (in shares)	8,394	8,394
Issuance of common stock upon the exercise of options	$ 13,836		13,836
Vesting of early exercised stock options	2,746		2,746
Repurchases of common stock (in shares)		(1)
Repurchases of common stock	0		0
Issuance of common stock upon the vesting and settlement of restricted stock units, net of shares withheld for taxes (in shares)		42
Issuance of common stock upon the vesting and settlement of restricted stock units, net of shares withheld for taxes	$ (378)		(378)
Conversion of convertible preferred stock to common stock in connection with direct listing (in shares)	73,577	73,577
Conversion of redeemable convertible preferred stock to common stock in connection with direct listing	$ 250,581	$ 1	250,580
Stock-based compensation expense	18,458		18,458
Net unrealized gains (losses) on marketable securities	(38)			(38)
Deemed capital contribution on issuance of convertible note—related party	37,973		37,973
Change in foreign currency translation adjustments	33			33
Net loss	(150,200)				(150,200)
Ending balance (in shares) at Oct. 31, 2020		158,700
Ending balance at Oct. 31, 2020	$ 27,696	$ 2	507,737	(107)	(479,936)
Temporary equity, beginning balance (in shares) at Jan. 31, 2020	73,577
Temporary equity, beginning balance at Jan. 31, 2020	$ 250,581
Increase (Decrease) in Temporary Equity [Roll Forward]
Conversion of redeemable convertible preferred stock to common stock in connection with direct listing	$ (250,581)
Temporary equity, ending balance (in shares) at Oct. 31, 2020	0
Temporary equity, ending balance at Oct. 31, 2020	$ 0
Beginning balance (in shares) at Jul. 31, 2020		77,738
Beginning balance at Jul. 31, 2020	(171,704)	$ 1	234,990	(48)	(406,647)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock upon the exercise of options (in shares)		7,364
Issuance of common stock upon the exercise of options	12,408		12,408
Vesting of early exercised stock options	1,015		1,015
Repurchases of common stock (in shares)		(1)
Repurchases of common stock	0		0
Issuance of common stock upon the vesting and settlement of restricted stock units, net of shares withheld for taxes (in shares)		22
Issuance of common stock upon the vesting and settlement of restricted stock units, net of shares withheld for taxes	$ (192)		(192)
Conversion of convertible preferred stock to common stock in connection with direct listing (in shares)	73,577	73,577
Conversion of redeemable convertible preferred stock to common stock in connection with direct listing	$ 250,581	$ 1	250,580
Stock-based compensation expense	8,936		8,936
Net unrealized gains (losses) on marketable securities	(17)			(17)
Change in foreign currency translation adjustments	(42)			(42)
Net loss	(73,289)				(73,289)
Ending balance (in shares) at Oct. 31, 2020		158,700
Ending balance at Oct. 31, 2020	$ 27,696	$ 2	$ 507,737	$ (107)	$ (479,936)
Temporary equity, beginning balance (in shares) at Jul. 31, 2020	73,577
Temporary equity, beginning balance at Jul. 31, 2020	$ 250,851
Increase (Decrease) in Temporary Equity [Roll Forward]
Conversion of redeemable convertible preferred stock to common stock in connection with direct listing	$ (250,851)
Temporary equity, ending balance (in shares) at Oct. 31, 2020	0
Temporary equity, ending balance at Oct. 31, 2020	$ 0

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	9 Months Ended
	Oct. 31, 2020	Oct. 31, 2019
Cash flows from operating activities
Net loss	$ (150,200)	$ (93,344)
Adjustments to reconcile net loss to net cash used in operating activities:
Allowance for doubtful accounts	1,204	298
Depreciation and amortization	2,508	1,691
Gain on sale of property and equipment	(12)	0
Amortization of deferred contract acquisition costs	2,684	1,011
Stock-based compensation expense	18,299	45,056
Net accretion of discount on marketable securities	82	(882)
Change in fair value of redeemable convertible preferred stock warrant liability	0	109
Non-cash lease expense	11,835	5,731
Amortization of discount on convertible notes and term loan issuance costs	15,964	0
Non-cash interest expense	9,709	0
Changes in operating assets and liabilities:
Accounts receivable	(11,831)	(5,238)
Prepaid expenses and other current assets	(13,251)	(5,358)
Other assets	(2,537)	(1,396)
Accounts payable	1,840	2,611
Accrued expenses and other current liabilities	13,544	4,910
Deferred revenue	26,041	25,786
Operating lease liabilities	(584)	(5,024)
Net cash used in operating activities	(74,705)	(24,039)
Cash flows from investing activities
Purchases of marketable securities	(126,613)	(75,969)
Sales of marketable securities	0	2,677
Maturities of marketable securities	45,341	84,300
Purchases of property and equipment	(35,153)	(1,855)
Sales of property and equipment	12	0
Capitalized internal-use software	(858)	(302)
Net cash provided by (used in) investing activities	(117,271)	8,851
Cash flows from financing activities
Proceeds from term loan, net of issuance costs	12,915	0
Proceeds from issuance of convertible notes — related party	150,000	0
Taxes paid related to net share settlement of equity awards	(378)	0
Repurchases of common stock	0	(70)
Proceeds from exercise of stock options	16,194	7,848
Net cash provided by financing activities	178,731	7,778
Effect of foreign exchange rates on cash and cash equivalents and restricted cash	(7)	41
Net decrease in cash, cash equivalents, and restricted cash	(13,252)	(7,369)
Cash, cash equivalents, and restricted cash
Beginning of period	310,677	26,580
End of period	297,425	19,211
Reconciliation of cash, cash equivalents, and restricted cash to the consolidated balance sheets
Total cash, cash equivalents, and restricted cash	297,425	19,211
Supplemental cash flow data
Purchase of property and equipment in accounts payable and accrued expenses	11,895	803
Vesting of early exercised stock options	$ 2,746	$ 976

Organization	9 Months Ended
Organization	Oct. 31, 2020
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Organization	Organization Organization and Description of Business Asana, Inc. (“Asana” or the “Company”) was incorporated in the state of Delaware on December 16, 2008. Asana is a work management platform that helps teams orchestrate work, from daily tasks to cross-functional strategic initiatives. The Company is headquartered in San Francisco, California.

Basis of Presentation and Summary of Significant Accounting Policies	9 Months Ended
	Oct. 31, 2020
Accounting Policies [Abstract]
Basis of Presentation and Summary of Significant Accounting Policies	Basis of Presentation and Summary of Significant Accounting Policies Principles of Consolidation The accompanying unaudited condensed consolidated financial statements have been prepared in conformity with generally accepted accounting principles in the United States of America (“GAAP”) and include the accounts of the Company’s wholly-owned subsidiaries. All intercompany transactions and balances have been eliminated on consolidation. The unaudited condensed consolidated balance sheet as of January 31, 2020 included herein was derived from the audited financial statements as of that date, but does not include all disclosures, including certain notes required by GAAP on an annual reporting basis. In management's opinion, the unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to state fairly the balance sheets, statements of comprehensive loss, statements of redeemable convertible preferred stock and stockholders' deficit, and statements of cash flows for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full fiscal year or any future period. These condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes included in the Company’s final prospectus filed with the SEC pursuant to Rule 424(b) under the Securities Act of 1933, as amended, on September 30, 2020 (the “Prospectus”). Direct Listing On September 30, 2020, the Company completed a direct listing of its Class A common stock (the “Direct Listing”) on the NYSE. The Company incurred fees related to financial advisory service, audit, and legal expenses in connection with the Direct Listing and recorded general and administrative expenses of $15.7 million and $18.0 million for the three and nine months ended October 31, 2020, respectively. Prior to the Direct Listing, all 73.6 million outstanding shares of redeemable convertible preferred stock were converted into an equivalent number of shares of Class B common stock. Use of Estimates The preparation of consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported and disclosed in the consolidated financial statements and accompanying notes. Estimates and assumptions reflected in the consolidated financial statements include, but are not limited to, revenue recognition, the useful lives and carrying values of long-lived assets, the fair value of the Convertible Notes (as defined below), the fair value of common stock for periods prior to the Direct listing, stock-based compensation expense, the period of benefit for deferred contract acquisition costs, and income taxes. Actual results could differ from those estimates. Risks and Uncertainties As a result of the COVID-19 pandemic, the Company has temporarily closed its headquarters and other physical offices, required its employees and contractors to work remotely, and implemented travel restrictions, all of which represent a significant disruption in how the Company operates its business. The operations of its partners and customers have likewise been disrupted. While the duration and extent of the COVID-19 pandemic depends on future developments that cannot be accurately predicted at this time, such as the extent and effectiveness of containment actions and the development of a vaccine, it has already had an adverse effect on the global economy and the ultimate societal and economic impact of the COVID-19 pandemic remains unknown. In particular, the conditions caused by this pandemic could affect the rate of global IT spending and could adversely affect demand for the Company’s platform, lengthen the Company’s sales cycles, reduce the value or duration of subscriptions, negatively impact collections of accounts receivable, reduce expected spending from new customers, cause some of the Company’s paying customers to go out of business, limit the ability of the Company’s direct sales force to travel to customers and potential customers, and affect contraction or attrition rates of the Company’s customers, all of which could adversely affect the Company’s business, results of operations, and financial condition. As of the date of issuance of the financial statements, the Company is not aware of any specific event or circumstance related to COVID-19 that would require it to update its estimates or judgments or adjust the carrying value of its assets or liabilities. Actual results could differ from those estimates and any such differences may be material to the consolidated financial statements. Concentration of Credit Risk Financial instruments that potentially subject the Company to a concentration of credit risk consist of cash, cash equivalents, and marketable securities. Substantially all the Company’s cash and cash equivalents are held by four financial institutions that management believes are of high credit quality. Such deposits may, at times, exceed federally insured limits. Cash equivalents are invested in highly rated money market funds. A large portion of the Company’s customers authorize the Company to bill their credit card accounts through the Company’s third-party payment processing partners, presenting additional credit risk. For the nine months ended October 31, 2020 and the year ended January 31, 2020, there were no individual customers that accounted for 10% or more of the Company’s revenues and the Company had no customers account for more than 10% of accounts receivable as of October 31, 2020 or January 31, 2020. Fair Value of Financial Instruments The carrying amounts reflected in the consolidated balance sheets for cash equivalents, accounts receivable, and accounts payable approximate their respective fair values due to the short maturities of those instruments. Available-for-sale marketable securities are recorded at fair value on the consolidated balance sheets. The Company accounts for certain of its financial assets at fair value. In determining and disclosing fair value, the Company uses a fair value hierarchy established by U.S. GAAP. The guidance defines fair value as an exit price, representing the amount that would be received upon the sale of an asset or paid to transfer a liability in an orderly transaction between market participants. As such, fair value is a market-based measurement that should be determined based on assumptions that market participants would use in pricing an asset or liability. As a basis for considering such assumptions, the Company utilizes a three-tier fair value hierarchy, which prioritizes the inputs used in measuring fair value as follows: Level 1—Observable inputs such as quoted prices in active markets. Level 2—Inputs other than the quoted prices in active markets that are observable either directly or indirectly. Level 3—Unobservable inputs in which there is little or no market data and that are significant to the fair value of the assets or liabilities. In determining fair value, the Company utilizes valuation techniques that maximize the use of observable inputs and minimize the use of unobservable inputs to the extent possible as well as considers counterparty credit risk in its assessment of fair value. Recently Issued Accounting Pronouncements Not Yet Adopted In June 2016, the FASB issued Accounting Standards Update (“ASU”) No. 2016-13, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments, which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost. It also eliminates the concept of other-than-temporary impairment and requires credit losses related to available-for-sale debt securities to be recorded through an allowance for credit losses rather than as a reduction in the amortized cost basis of the securities. These changes will result in more timely recognition of credit losses. The guidance is effective for the Company for fiscal years beginning after December 15, 2022 and interim periods within those fiscal years. Early adoption is permitted. The Company is currently evaluating the impact and timing of adopting ASU No. 2016-13. In August 2018, the FASB issued ASU No. 2018-15, Intangibles-Goodwill and Other-Internal-Use Software (Subtopic 350-40), Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract. Under existing GAAP, there is diversity in practice in accounting for the costs of implementing cloud computing arrangements that are service contracts. The amendments in ASU No. 2018-15 amend the definition of a hosting arrangement and requires a customer in a hosting arrangement that is a service contract to capitalize certain costs as if the arrangement were an internal-use software project. The Company expects to adopt ASU 2018-15 as of February 1, 2021 and is currently evaluating the impact of adoption. In December 2019, the FASB issued ASU No. 2019-12, Simplifying the Accounting for Income Taxes (Topic 740). The amendments in the updated guidance simplify the accounting for income taxes by removing certain exceptions and improving consistent application of other areas of the topic by clarifying the guidance. The Company expects to adopt ASU 2018-15 as of February 1, 2021 and is currently evaluating the impact of adoption. In August 2020, the FASB issued ASU No. 2020-06, Accounting for Convertible Instruments and Contracts in an Entity's Own Equity, which simplifies the accounting for certain convertible instruments, amends the guidance on derivative scope exceptions for contracts in an entity's own equity, and modifies the guidance on diluted earnings per share calculations as a result of these changes. The guidance is effective for the Company’s fiscal years beginning after February 1, 2022, and earlier adoption is permitted. The Company is currently evaluating the impact and timing of adopting ASU 2020-06. Recently Adopted Accounting Pronouncements On February 1, 2019, the Company adopted ASU No. 2018-02, Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income. Under existing GAAP, the effects of changes in tax rates and laws on deferred tax balances are recorded as a component of income tax expense in the period in which the law was enacted. When deferred tax balances related to items originally recorded in accumulated other comprehensive income are adjusted, certain tax effects become stranded in accumulated other comprehensive income. The amendments in ASU No. 2018-02 allow a reclassification from accumulated other comprehensive income to retained earnings for stranded tax effects resulting from the 2017 Tax Cuts and Jobs Act. The amendments in ASU No. 2018-02 also require certain disclosures about stranded tax effects. The adoption of the guidance did not have a material impact on the Company’s condensed consolidated financial statements. On February 1, 2019, the Company adopted ASU No. 2016-02, Leases (“ASC 842”) on a modified basis using the optional transition method, and accordingly, did not restate comparative periods. Amounts and related disclosures for fiscal 2019 continue to be presented in accordance with ASC 840, Leases. Amounts and disclosures for fiscal 2020 are presented under ASC 842. The Company elected the package of practical expedients permitted under the transition guidance, which allowed the Company to carryforward its historical lease classification, the assessment on whether a contract was or contains a lease, and the initial direct costs for any leases that existed prior to February 1, 2019, the adoption date. The Company elected the use of the hindsight practical expedient in determining the lease term and assessing the likelihood that the lease renewal or termination option will be exercised. The Company also elected to combine lease and non-lease components and to keep leases with an initial term of 12 months or less off the balance sheets and recognize the associated lease payments in the consolidated statements of operations on a straight-line basis over the lease term. Upon adoption, the Company recognized total right-of-use (“ROU”) assets of $16.5 million, with corresponding operating lease liabilities of $18.3 million on the consolidated balance sheet. The ROU assets include adjustments for prepayments and accrued lease incentive liabilities. The adoption did not impact the beginning accumulated deficit on February 1, 2019. In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (Topic 820), which amends disclosure requirements for fair value measurements by requiring new disclosures, modifying existing requirements, and eliminating others. On February 1, 2020, the Company adopted ASU 2018-13. The adoption of the standard did not have a material impact on the Company’s the Company's condensed consolidated financial statements.

Revenue from Contracts with Customers

9 Months Ended

Oct. 31, 2020

Revenue from Contract with Customer [Abstract]

Revenue from Contracts with Customers

Deferred Revenue and Remaining Performance Obligations

Total deferred revenue was $90.1 million as of October 31, 2020, of which $1.3 million is presented within other liabilities, as a noncurrent liability, in the consolidated balance sheet.

The Company recognized $11.7 million and $6.0 million of revenues during the three months ended October 31, 2020 and 2019, respectively, that were included in the deferred revenue balances at January 31, 2020 and 2019, respectively. The Company recognized $58.3 million and $29.6 million of revenues during the nine months ended October 31, 2020 and 2019, respectively, that were included in the deferred revenue balances at January 31, 2020 and 2019, respectively.

As of October 31, 2020, the Company's remaining performance obligations from subscription contracts was $101.4 million. The Company expects to recognize substantially all of the remaining performance obligations as revenues over the 24 months following October 31, 2020.

Deferred Contract Acquisition Costs

Deferred contract acquisition costs are amortized over a period of benefit of three years. The period of benefit was estimated by considering factors such as historical customer attrition rates, the useful life of the Company’s technology, and the impact of competition in the software-as-a-service industry.

The following table summarizes the activity of deferred contract acquisition costs (in thousands):


	Three Months Ended October 31,				Nine Months Ended October 31,
	2020		2019		2020		2019
Beginning balance	$	7,867	$	3,643	$	6,107	$	2,071
Capitalization of contract acquisition costs	3,328		1,612		6,673		3,746
Amortization of deferred contract acquisition costs	(1,099)		(449)		(2,684)		(1,011)
Ending balance	$	10,096	$	4,806	$	10,096	$	4,806

Deferred contract acquisition costs, current	$	4,749	$	2,029	$	4,749	$	2,029
Deferred contract acquisition costs, noncurrent	5,347		2,777		5,347		2,777
Total deferred contract acquisition costs	$	10,096	$	4,806	$	10,096	$	4,806

- Definition

The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-URI http://asc.fasb.org/topic&trid=49130388

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 10
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130551-203045

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 13
-Subparagraph (b)(2)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130556-203045

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 12
-Subparagraph (b)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 9
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130550-203045

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 12
-Subparagraph (e)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 12
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 12
-Subparagraph (d)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 15
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130558-203045

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 12
-Subparagraph (c)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045

+ Details

Fair Value Measurements

9 Months Ended

Oct. 31, 2020

Fair Value Disclosures [Abstract]

Fair Value Measurements

The following table summarizes, for assets and liabilities measured at fair value, the respective fair value and classification by level of input within the fair value hierarchy (in thousands):


	October 31, 2020
	Level 1		Level 2		Level 3		Total
Assets
Cash equivalents
Money market funds	$	251,180	$	—	$	—	$	251,180
Total cash equivalents	251,180		—		—		251,180
Marketable securities
U.S. treasury bonds	$	40,343	$	—	$	—	$	40,343
Commercial paper	—		56,948		—		56,948
Corporate bonds	—		29,148		—		29,148
Total marketable securities	40,343		86,096		—		126,439
Total assets	$	291,523	$	86,096	$	—	$	377,619


	January 31, 2020
	Level 1		Level 2		Level 3		Total
Assets
Cash equivalents
Money market funds	$	610	$	—	$	—	$	610
Total cash equivalents	610		—		—		610
Marketable securities
U.S. treasury bonds	17,590		—		—		17,590
Commercial paper	—		16,452		—		16,452
Corporate bonds	—		11,246		—		11,246
Total marketable securities	17,590		27,698		—		45,288
Total assets	$	18,200	$	27,698	$	—	$	45,898

The following table summarizes the Company's investments in marketable securities on the consolidated balance sheets (in thousands):


	October 31, 2020
	Amortized Cost		Gross Unrealized Losses		Estimated Fair Value
Commercial paper	$	56,948	$	—	$	56,948
U.S. treasury bonds	40,343		—		40,343
Corporate bonds	29,158		(10)		29,148
Total marketable securities	$	126,449	$	(10)	$	126,439


	January 31, 2020
	Amortized Cost		Gross Unrealized Gains		Estimated Fair Value
Commercial paper	$	16,452	$	—	$	16,452
U.S. treasury bonds	17,571		19		17,590
Corporate bonds	11,237		9		11,246
Total marketable securities	$	45,260	$	28	$	45,288

In April 2020, the Company entered into a five-year $40.0 million term loan agreement with Silicon Valley Bank. As of October 31, 2020, $13.0 million was drawn and outstanding under this term loan. The fair value of the term loan approximates its carrying value since the interest rate is at market.

In January 2020 and June 2020, the Company issued convertible notes to a trust affiliated with the Company’s CEO. The fair value of the convertible notes at issuance on January 30, 2020 and June 26, 2020 was $203.0 million and $112.0 million, respectively. There were no significant changes in fair value between January 30, 2020 and January 31, 2020. At October 31, 2020, the fair values of the convertible notes issued in January 2020 and in June 2020 was $269.8 million and $136.6 million, respectively. The Company considers the fair values of the convertible notes to be a Level 3 measurement as the fair value is estimated using significant unobservable inputs. The fair value of the convertible notes was measured using a binomial lattice model. Inputs used to determine the estimated fair value of the convertible notes include the equity volatility of comparable companies, the risk-free interest rate, and the estimated fair value of the Company’s common stock.

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References + Details

Balance Sheet Components

9 Months Ended

Oct. 31, 2020

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Balance Sheet Components

Property and Equipment, Net

Property and equipment, net, consisted of the following (in thousands):


	October 31, 2020		January 31, 2020
Desktop and other computer equipment	$	2,180	$	2,530
Furniture and fixtures	2,005		1,857
Leasehold improvements	13,563		12,047
Capitalized internal-use software	10,359		9,341
Construction in progress1	48,068		3,871
Total gross property and equipment	76,175		29,646
Less: Accumulated depreciation and amortization	(21,388)		(19,546)
Total property and equipment, net	$	54,787	$	10,100

__________________

1 Construction in progress is primarily related to the build-out of the Company's new corporate headquarters. Refer to Note 9. Leases for additional information

Depreciation and amortization expense was $1.0 million and $0.5 million for the three months ended October 31, 2020 and 2019, respectively, and $2.5 million and $1.7 million for the nine months ended October 31, 2020 and 2019, respectively.

Prepaid Expenses and Other Current Assets

Prepaid expenses and other current assets consisted of the following (in thousands):


	October 31, 2020		January 31, 2020
Prepaid expenses	$	15,530	$	10,479
Deferred contract acquisition costs, current	4,749		2,692
Other current assets	4,998		3,496
Total prepaid expenses and other current assets	$	25,277	$	16,667

Accrued Expenses and Other Current Liabilities

Accrued expenses and other current liabilities consisted of the following (in thousands):


	October 31, 2020		January 31, 2020
Accrued payroll liabilities	$	6,050	$	3,479
Accrued taxes for fringe benefits	2,945		3,312
Accrued advertising expenses	8,563		1,627
Accrued property and equipment	4,540		484
Other liabilities	14,233		9,339
Total accrued expenses and other current liabilities	$	36,331	$	18,241

Convertible Notes—Related Party

9 Months Ended

Oct. 31, 2020

Convertible Notes - Related Party

Convertible Notes—Related Party The Company issued two 3.5% unsecured senior mandatory convertible promissory notes in January 2020 (“January 2020 Convertible Note”) and June 2020 (“June 2020 Convertible Note”) (collectively, the “Convertible Notes”) in principal amounts of $300 million and $150 million, respectively. The Convertible Notes are not transferable except to affiliates, contain no financial or restrictive covenants, and are expressly subordinated in right of payment to any of our existing or future secured indebtedness. Consistent with the terms of the Convertible Notes, in April and June 2020, the Dustin Moskovitz Trust entered into subordination agreements with Silicon Valley Bank

to confirm the parties’ agreement that the Convertible Notes are subordinated to the five year $40.0 million secured term loan facility.

The net carrying amount of the Convertible Notes was as follows (in thousands):


	October 31, 2020		January 31, 2020
Principal	$	450,000	$	300,000
Unamortized discount	(118,950)		(96,932)
Accrued interest expense	9,738		29
Net carrying amount	$	340,788	$	203,097

The principal amounts, maturity dates, range of shares potentially issuable at maturity, initial conversion price, and shares issuable at maturity for each of the 2020 Notes are presented below (in thousands, except share price):


	Aggregate Principal Amount		Maturity Date	Range of Shares Potentially Issuable at Maturity(1)	Initial Conversion Price(1)
January 2020 Convertible Note	$	300,000	1/30/2025	11,282 - 18,052	$	31.58
June 2020 Convertible Note	150,000		6/26/2025	5,731 - 9,169	31.09
Total	$	450,000		17,013 - 27,221

__________________

1 Subject to customary anti-dilution and other adjustments.

Interest expense related to the Convertible Notes was as follows (in thousands):


	Three Months Ended October 31, 2020		Nine Months Ended October 31, 2020

Amortization of debt discount	$	6,346	$	15,955
Contractual interest expense	3,970		9,709
Total interest expense	$	10,316	$	25,664

Debt

In April 2020, the Company entered into a five-year $40.0 million term loan agreement with Silicon Valley Bank. As of October 31, 2020, $13.0 million was drawn and outstanding under this term loan. As of October 31, 2020, the Company was in compliance with all financial covenants related to the term loan.

The net carrying amount of the term loan was as follows (in thousands):


	October 31, 2020
Principal	$	13,000
Unamortized loan issuance costs	(76)
Net carrying amount	$	12,924


Term loan, current	$	433
Term loan, noncurrent	$	12,491

Debt

9 Months Ended

Oct. 31, 2020

Debt Disclosure [Abstract]

Debt

to confirm the parties’ agreement that the Convertible Notes are subordinated to the five year $40.0 million secured term loan facility.

The net carrying amount of the Convertible Notes was as follows (in thousands):


	October 31, 2020		January 31, 2020
Principal	$	450,000	$	300,000
Unamortized discount	(118,950)		(96,932)
Accrued interest expense	9,738		29
Net carrying amount	$	340,788	$	203,097


	Aggregate Principal Amount		Maturity Date	Range of Shares Potentially Issuable at Maturity(1)	Initial Conversion Price(1)
January 2020 Convertible Note	$	300,000	1/30/2025	11,282 - 18,052	$	31.58
June 2020 Convertible Note	150,000		6/26/2025	5,731 - 9,169	31.09
Total	$	450,000		17,013 - 27,221

__________________

1 Subject to customary anti-dilution and other adjustments.

Interest expense related to the Convertible Notes was as follows (in thousands):


	Three Months Ended October 31, 2020		Nine Months Ended October 31, 2020

Amortization of debt discount	$	6,346	$	15,955
Contractual interest expense	3,970		9,709
Total interest expense	$	10,316	$	25,664

Debt

In April 2020, the Company entered into a five-year $40.0 million term loan agreement with Silicon Valley Bank. As of October 31, 2020, $13.0 million was drawn and outstanding under this term loan. As of October 31, 2020, the Company was in compliance with all financial covenants related to the term loan.

The net carrying amount of the term loan was as follows (in thousands):


	October 31, 2020
Principal	$	13,000
Unamortized loan issuance costs	(76)
Net carrying amount	$	12,924


Term loan, current	$	433
Term loan, noncurrent	$	12,491

Commitments and Contingencies	9 Months Ended
Commitments and Contingencies	Oct. 31, 2020
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and Contingencies Standby Letters of Credit As of October 31, 2020, the Company had several letters of credit outstanding related to its operating leases totaling $21.7 million. The letters of credit expire at various dates between 2021 and 2034. Purchase Commitments In December 2018, the Company entered into a 27-month contract with Amazon Web Services for hosting-related services, which was later amended to a 24-month contract in November 2020. Pursuant to the terms of the amended contract, the Company is required to spend a minimum of $9.0 million within the first year and an additional minimum of $12.3 million within the second year. As of October 31, 2020, the Company had met the required spending commitment and had no further required spending obligation. Capital Commitments During the nine months ended October 31, 2020, the Company entered into multiple agreements with a construction company related to the build-out of the Company’s new corporate headquarters (see Note 9. Leases). The cumulative contract value is $71.1 million, and as of October 31, 2020, $42.7 million remains outstanding under these agreements. Indemnification Agreements The Company has entered into indemnification agreements with its directors and officers that may require the Company to indemnify its directors and officers against any liabilities that may arise by reason of their status or service as directors or officers, other than liabilities arising from willful misconduct of the individual. Additionally, in the ordinary course of business, the Company enters into agreements of varying scope and terms pursuant to which it agrees to indemnify customers, vendors, lessors, business partners, and other parties with respect to certain matters, including, but not limited to, losses arising out of the breach of such agreements, services to be provided by the Company, or from intellectual property infringement claims made by third parties. For the nine months ended October 31, 2020 and 2019, no demands have been made upon the Company to provide indemnification under such agreements, and there are no claims that the Company is aware of that could have a material adverse effect on its financial position, results of operations, or cash flows. Contingencies From time to time in the normal course of business, the Company may be subject to various claims and other legal matters arising in the ordinary course of business. As of October 31, 2020, the Company believes that none of its current legal proceedings would have a material adverse effect on its financial position, results of operations, or cash flows.

Leases

9 Months Ended

Oct. 31, 2020

Leases [Abstract]

Leases

The Company leases real estate facilities under non-cancelable operating leases with various expiration dates through fiscal 2034. The Company has no lease agreements that are classified as finance leases.

The components of lease costs, lease term, and discount rate for operating leases are as follows:


	Three Months Ended		Nine Months Ended
	October 31, 2020		October 31, 2020
Operating lease costs (in thousands)	$	8,076	$	16,777
Short-term lease costs (in thousands)	1,098		2,506
Variable lease costs (in thousands)	254		1,155
Total lease costs (in thousands)	$	9,428	$	20,438


	October 31, 2020
Weighted-average remaining lease term (in years)	11.9
Weighted-average discount rate	9.8	%

Supplemental cash flow information related to operating leases are as follows (in thousands):


	October 31, 2020
Cash paid for amounts included in the measurement of operating lease liabilities	$	9,439
Right-of-use assets obtained in exchange for new operating lease liabilities	$	128,789

Future minimum lease payments (net of tenant improvement receivables) under non-cancelable operating leases with initial lease terms in excess of one year included in the Company’s lease liabilities as of October 31, 2020 are as follows (in thousands):


Fiscal year ending January 31,	Operating Lease Payments (Net)
2021 (3 months remaining)	$	(3,474)
2022	11,579
2023	22,940
2024	21,166
2025	21,019
2026 and thereafter	213,053
Total undiscounted operating lease payments	286,283
Less: imputed interest	(137,182)
Total operating lease liabilities	$	149,101

The Company has an operating lease arrangement for office space in San Francisco, which commenced in May 2020 and expires in October 2033. As part of the agreement, the Company was required to issue a $17.0 million letter of credit upon access to the office space, which occurred in the nine months ended October 31, 2020. The Company participated in the construction of the office space and has incurred construction costs to prepare the office space for its use, which will be partially reimbursed by the landlord. During the nine months ended October 31, 2020, the first two phases of this lease commenced, and as a result, the Company recognized total ROU assets of $126.9 million, with corresponding operating lease liabilities of $125.3 million, on the consolidated balance sheet as of the respective commencement dates of these two phases. The Company expects to incur a total of approximately $421.8 million of future minimum payments and capital commitments, net of tenant improvement receivables as of October 31, 2020, inclusive of $270.8 million of net lease payments included in the future minimum lease payments table above and $42.7 million of capital commitments referenced in Note 8. Commitments and Contingencies.

Additionally, in April 2020, the Company amended the lease arrangement to include a fee for access to additional shared space, for which future payments total $3.9 million.

Net Loss per Share

9 Months Ended

Oct. 31, 2020

Earnings Per Share [Abstract]

Net Loss per Share

The following table presents the calculation of basic and diluted net loss per share (in thousands, except per share data):


	Three Months Ended October 31,				Nine Months Ended October 31,
	2020		2019		2020		2019
Numerator:
Net loss	$	(73,289)	$	(62,803)	$	(150,200)	$	(93,344)
Denominator:
Weighted-average shares used in calculating net loss per share, basic and diluted	113,264		70,736		88,539		69,053
Net loss per share, basic and diluted	$	(0.65)	$	(0.89)	$	(1.70)	$	(1.35)

The potential shares of common stock that were excluded from the computation of diluted net loss per share for the period presented because including them would have been anti-dilutive are as follows (in thousands):


	Three Months Ended October 31,		Nine Months Ended October 31,
	2020	2019	2020	2019
Redeemable convertible preferred stock	—	73,547	—	73,547
Stock options	25,170	36,804	25,170	36,804
Restricted stock units	5,414	—	5,414	—
Early exercised stock options	946	959	946	959
Shares issuable pursuant to the 2020 Employee Stock Purchase Plan	63	—	63	—
Redeemable convertible preferred stock warrants	—	37	—	37
Total	31,593	111,347	31,593	111,347

Additionally, 24,172,717, 24,172,717, 0, and 0 shares of the Company’s Class B common stock underlying the conversion option in the Convertible Notes are not considered in the calculation of diluted net loss per share as the effect would be anti-dilutive for the three and nine months ended October 31, 2020 and 2019, respectively. As noted in Note 6. Convertible Notes—Related Party, the range of shares potentially issuable at maturity of the Convertible Notes is between 17,012,822 and 27,220,504 shares.

Stockholders' Deficit

9 Months Ended

Oct. 31, 2020

Share-based Payment Arrangement [Abstract]

Stockholders' Deficit

Stockholders’ Deficit

Common Stock

There are two classes of common stock that total 1,500,000,000 authorized shares: 1,000,000,000 authorized shares of Class A common stock and 500,000,000 authorized shares of Class B common stock. There are 79,714,965 shares of Class A common stock and 78,985,442 shares of Class B common stock issued and outstanding as of October 31, 2020.

Stock Plans

The Company has a 2009 Stock Plan (the “2009 Plan”), a 2012 Amended and Restated Stock Plan (the “2012 Plan”), and a 2020 Equity Incentive Plan (the “2020 Plan”). Each plan was initially established to grant equity awards to employees and consultants of the Company to assist in attracting, retaining, and motivating employees and consultants and to provide incentives to promote the success of the Company’s business.

Options granted under each of the plans may be either incentive stock options (“ISOs”) or nonqualified stock options (“NSOs”). ISOs may be granted only to Company employees (including officers and directors who are also employees). NSOs may be granted to Company employees and consultants. Restricted stock units may also be granted under the 2012 Plan and the 2020 Plan. Options under the 2012 and 2020 Plans may be granted for periods of up to 10 years. The exercise price of ISOs and NSOs shall not be less than 100% of the estimated fair value of the shares on the date of grant as determined by the Company’s board of directors (the “Board of Directors”). Options granted generally vest over four years and vest at a rate of 25% upon the first anniversary of the vesting commencement date and 1/48 per month thereafter.

The Company has also issued RSUs pursuant to the 2012 Plan and 2020 Plan. RSUs granted generally vest over four years, and vest at either a rate of 25% upon the first anniversary of the vesting commencement date and continued vesting quarterly thereafter, or vest quarterly over the service period.

Shares of common stock purchased under the 2012 Plan and the 2020 Plan plans are subject to certain restrictions and repurchase rights, including the right of first refusal by the Company for sale or transfer of shares to outside parties.

Stock Options

Option activity under the Company’s combined stock plans is set forth below (in thousands, except years and per share data):


	Number of Shares	Weighted- Average Exercise Price		Weighted- Average Remaining Contractual (in years)	Aggregate Intrinsic Value




Balances at January 31, 2020	34,517	$	2.55	7.4	$	362,046
Options granted	17	13.04
Options exercised	(8,394)	1.93
Options canceled	(970)	3.10
Balances at October 31, 2020	25,170	$	2.75	7.0	$	487,395


Vested and exercisable at October 31, 2020	13,425	$	1.84	6.0	$	272,154
Vested and expected to vest at October 31, 2020	26,116	$	2.78	7.0	$	504,742

The weighted-average grant-date fair value of options granted and the total intrinsic value of options exercised during the periods presented were as follows:


	Three Months Ended October 31,				Nine Months Ended October 31,
	2020		2019		2020		2019
Weighted-average grant-date fair value per share	N/A		$	4.11	$	6.77	$	3.22
Aggregate intrinsic value of options exercised (in thousands)	$	151,988	$	22,773	$	164,357	$	30,375

Early Exercise of Employee Options

The 2009 Plan and 2012 Plan allow for the early exercise of stock options. The consideration received for an early exercise of an option is considered to be a deposit of the exercise price, and the related dollar amount is recorded as a liability and reflected in accrued expenses and other current liabilities and other liabilities in the consolidated balance sheets. This liability is reclassified to additional paid-in capital as the awards vest. If a stock option is early exercised, the unvested shares may be repurchased by the Company in case of employment termination at the price paid by the purchaser for such shares. Shares that were subject to repurchase totaled 946,283 and 959,185 at October 31, 2020 and 2019, respectively.

Determination of Fair Values

The assumptions used in the Black-Scholes pricing model for stock-based compensation for the periods below were as follows:


	Three Months Ended October 31,			Nine Months Ended October 31,
	2020	2019		2020		2019
Risk-free interest rate	N/A	1.8	%	1.2	%	1.8%- 2.7%
Expected term	N/A	8 years		8 years		8 years
Dividend yield	N/A	—	%	—	%	—	%
Expected volatility	N/A	45.2% - 45.3%		44.6	%	45.1% - 46.3%

Restricted Stock Units

The Company’s RSU activity is set forth below (in thousands, except per share data):


	Number of Shares	Weighted- Average Grant Date Fair Value		Aggregate Intrinsic Value


Unvested RSUs at January 31, 2020	91	$	10.10	$	1,186
RSUs granted	5,637	14.73
RSUs vested	(170)	13.52
RSUs cancelled/forfeited	(144)	14.18
Unvested RSUs at October 31, 2020	5,414	14.53		$	119,701
RSUs vested, not yet released	103	$	13.43

Stock-Based Compensation Expense

Stock-based compensation for stock-based awards to employees and non-employees in the Company’s consolidated statements of operations for the periods below were as follows (in thousands):


	Three Months Ended October 31,				Nine Months Ended October 31,
	2020		2019		2020		2019
Cost of revenues	$	75	$	77	$	175	$	90
Research and development	4,783		21,068		9,520		22,950
Sales and marketing	2,463		8,441		5,084		9,402
General and administrative	1,620		12,042		3,520		12,614
Total stock-based compensation expense	$	8,941	$	41,628	$	18,299	$	45,056

The stock-based compensation expense related to options granted to non-employees for the three months ended October 31, 2020 and 2019 and the nine months ended October 31, 2020 and 2019 were not material.

Total unrecognized compensation costs related to unvested awards not yet recognized under all equity compensation plans was as follows:


	October 31, 2020
	Unrecognized Expense (in thousands)		Weighted-Average Expected Recognition Period (in years)
Stock options	$	28,548	2.5
RSUs	74,143		3.6
Total unrecognized stock-based compensation expense (unaudited)	$	102,691	3.3

2020 Employee Stock Purchase Plan

In September 2020, the Board of Directors adopted and approved the 2020 Employee Stock Purchase Plan (“ESPP”), which became effective on the effective date of the Company's registration statement on Form S-1 filed with the SEC in connection with the Direct Listing. The ESPP initially reserved and authorized the issuance of up to a total of 2,000,000 shares of Class A common stock to participating employees.

The initial offering period began September 30, 2020 and will end on September 15, 2022, with purchase dates of March 15, 2021, September 15, 2021, March 15, 2022, and September 15, 2022. The ESPP provides for 24-month offering periods beginning September 15 and March 15 of each year, with each offering period consisting of four six-month purchase periods, except for the initial offering period which began on September 30, 2020 and will end on September 15, 2022. The purchase price of shares of Class A common stock under an offering will be the

lesser of: (i) 85% of the fair market value of such shares of Class A common stock on the offering date, and (ii) 85% of the fair market value of such shares of Class A common stock on the applicable purchase date.

Current employees who purchase shares under the ESPP may not sell such shares prior to the first anniversary of such purchase date and such shares will be designated with an applicable resale restriction. As of October 31, 2020, no shares have been purchased under the ESPP.

During the nine months ended October 31, 2020, the Company recognized $1.1 million of stock-based compensation expense related to ESPP and withheld $1.2 million in contributions from employees. As of October 31, 2020, total unrecognized compensation costs related to the 2020 ESPP was $10.3 million, which will be amortized over a weighted average vesting term of 1.2 years.

Interest Income and Other Income (Expense), Net

9 Months Ended

Oct. 31, 2020

Other Income and Expenses [Abstract]

Interest Income and Other Income (Expense), Net

Interest income and other income (expense), net consist of the following (in thousands):


	Three Months Ended October 31,				Nine Months Ended October 31,
	2020		2019		2020		2019
Interest income	$	61	$	397	$	864	$	1,448
Unrealized (gains) losses on foreign currency transactions	(612)		24		(19)		(58)
Other non-operating income (expense)	162		(78)		165		(222)
	$	(389)	$	343	$	1,010	$	1,168

Income Taxes	9 Months Ended
Income Taxes	Oct. 31, 2020
Income Tax Disclosure [Abstract]
Income Taxes	Income Taxes For the three and nine months ended October 31, 2020, the Company's income tax expense was $0.6 million and $0.9 million, respectively. The Company's income tax expense for the three and nine months ended October 31, 2020 is due primarily to income taxes in foreign jurisdictions. On March 27, 2020, the U.S. federal government enacted the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”). The CARES Act changed several of the existing U.S. corporate income tax laws by, among other things, increasing the amount of deductible interest, allowing companies to carryback certain Net Operating Losses (“NOLs”) and increasing the amount of NOLs that corporations can use to offset income. The CARES Act did not have a material impact on our third-quarter income tax provision, deferred tax assets and liabilities, and related taxes payable. The Company assessed the future implications of these provisions within the CARES Act on our Consolidated Financial Statements and the impact is immaterial.

- Definition

The entire disclosure for income taxes. Disclosures may include net deferred tax liability or asset recognized in an enterprise's statement of financial position, net change during the year in the total valuation allowance, approximate tax effect of each type of temporary difference and carryforward that gives rise to a significant portion of deferred tax liabilities and deferred tax assets, utilization of a tax carryback, and tax uncertainties information.

+ References + Details

Geographic Information

9 Months Ended

Oct. 31, 2020

Segment Reporting [Abstract]

Geographic Information

The following tables set forth revenues and long-lived assets, including operating lease ROU assets, by geographic area for the periods presented below (in thousands):

Revenues


	Three Months Ended October 31,				Nine Months Ended October 31,
	2020		2019		2020		2019
United States	$	33,887	$	20,785	$	91,582	$	57,361
International	25,018		17,294		67,053		41,775
	$	58,905	$	38,079	$	158,635	$	99,136

Revenues by geography are based on the billing address of the customer.

Long-Lived Assets


	October 31, 2020		January 31, 2020
United States	$	188,309	$	23,913
International	5,230		7,005
	$	193,539	$	30,918

- Definition

The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments.

+ References

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-Name Accounting Standards Codification
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+ Details

Related Party Transactions	9 Months Ended
Related Party Transactions	Oct. 31, 2020
Related Party Transactions [Abstract]
Related Party Transactions	Related Party Transactions In January and June 2020, the Company issued Convertible Notes to a trust affiliated with the Company’s CEO. See Note 6, “Convertible Notes—Related Party” for further details. During the fiscal year ended January 31, 2020, the Company began leasing certain office facilities from a company affiliated with a Board member of the Company. Rent payments made under these leases totaled $0.5 million and $1.6 million during the three and nine months ended October 31, 2020, respectively. The Company has entered into an advertising agreement with a company affiliated with a Board member of the Company. Payments under this agreement totaled of $0.1 million and $0.2 million during the three and nine months ended October 31, 2020, respectively. The Company has entered into various recurring subscription agreements with a company affiliated with a Board member of the Company. The Company recognized revenue of $0.1 million and $0.1 million under these subscription agreements during the three and nine months ended October 31, 2020, respectively. The Company has entered into a recurring subscription agreement with a total contract value of $1.2 million for the year ended January 31, 2020, with a company affiliated with a Board member of the Company. The Company recognized revenue of $0.4 million under this subscription agreements during the fiscal year ended January 31, 2020. Subsequent to January 31, 2020, the Board member of the Company was no longer affiliated with this company.

Basis of Presentation and Summary of Significant Accounting Policies (Policies)	9 Months Ended
	Oct. 31, 2020
Accounting Policies [Abstract]
Principles of Consolidation	Principles of Consolidation The accompanying unaudited condensed consolidated financial statements have been prepared in conformity with generally accepted accounting principles in the United States of America (“GAAP”) and include the accounts of the Company’s wholly-owned subsidiaries. All intercompany transactions and balances have been eliminated on consolidation.
Basis of Accounting	The unaudited condensed consolidated balance sheet as of January 31, 2020 included herein was derived from the audited financial statements as of that date, but does not include all disclosures, including certain notes required by GAAP on an annual reporting basis. In management's opinion, the unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to state fairly the balance sheets, statements of comprehensive loss, statements of redeemable convertible preferred stock and stockholders' deficit, and statements of cash flows for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full fiscal year or any future period. These condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes included in the Company’s final prospectus filed with the SEC pursuant to Rule 424(b) under the Securities Act of 1933, as amended, on September 30, 2020 (the “Prospectus”).
Direct Listing	Direct Listing On September 30, 2020, the Company completed a direct listing of its Class A common stock (the “Direct Listing”) on the NYSE. The Company incurred fees related to financial advisory service, audit, and legal expenses in connection with the Direct Listing and recorded general and administrative expenses of $15.7 million and $18.0 million for the three and nine months ended October 31, 2020, respectively. Prior to the Direct Listing, all 73.6 million outstanding shares of redeemable convertible preferred stock were converted into an equivalent number of shares of Class B common stock.
Use of Estimates	Use of Estimates The preparation of consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported and disclosed in the consolidated financial statements and accompanying notes. Estimates and assumptions reflected in the consolidated financial statements include, but are not limited to, revenue recognition, the useful lives and carrying values of long-lived assets, the fair value of the Convertible Notes (as defined below), the fair value of common stock for periods prior to the Direct listing, stock-based compensation expense, the period of benefit for deferred contract acquisition costs, and income taxes. Actual results could differ from those estimates.
Risks and Uncertainties	Risks and Uncertainties As a result of the COVID-19 pandemic, the Company has temporarily closed its headquarters and other physical offices, required its employees and contractors to work remotely, and implemented travel restrictions, all of which represent a significant disruption in how the Company operates its business. The operations of its partners and customers have likewise been disrupted. While the duration and extent of the COVID-19 pandemic depends on future developments that cannot be accurately predicted at this time, such as the extent and effectiveness of containment actions and the development of a vaccine, it has already had an adverse effect on the global economy and the ultimate societal and economic impact of the COVID-19 pandemic remains unknown. In particular, the conditions caused by this pandemic could affect the rate of global IT spending and could adversely affect demand for the Company’s platform, lengthen the Company’s sales cycles, reduce the value or duration of subscriptions, negatively impact collections of accounts receivable, reduce expected spending from new customers, cause some of the Company’s paying customers to go out of business, limit the ability of the Company’s direct sales force to travel to customers and potential customers, and affect contraction or attrition rates of the Company’s customers, all of which could adversely affect the Company’s business, results of operations, and financial condition. As of the date of issuance of the financial statements, the Company is not aware of any specific event or circumstance related to COVID-19 that would require it to update its estimates or judgments or adjust the carrying value of its assets or liabilities. Actual results could differ from those estimates and any such differences may be material to the consolidated financial statements.
Concentration of Credit Risk	Concentration of Credit Risk Financial instruments that potentially subject the Company to a concentration of credit risk consist of cash, cash equivalents, and marketable securities. Substantially all the Company’s cash and cash equivalents are held by four financial institutions that management believes are of high credit quality. Such deposits may, at times, exceed federally insured limits. Cash equivalents are invested in highly rated money market funds. A large portion of the Company’s customers authorize the Company to bill their credit card accounts through the Company’s third-party payment processing partners, presenting additional credit risk. For the nine months ended October 31, 2020 and the year ended January 31, 2020, there were no individual customers that accounted for 10% or more of the Company’s revenues and the Company had no customers account for more than 10% of accounts receivable as of October 31, 2020 or January 31, 2020.
Fair Value of Financial Instruments	Fair Value of Financial Instruments The carrying amounts reflected in the consolidated balance sheets for cash equivalents, accounts receivable, and accounts payable approximate their respective fair values due to the short maturities of those instruments. Available-for-sale marketable securities are recorded at fair value on the consolidated balance sheets. The Company accounts for certain of its financial assets at fair value. In determining and disclosing fair value, the Company uses a fair value hierarchy established by U.S. GAAP. The guidance defines fair value as an exit price, representing the amount that would be received upon the sale of an asset or paid to transfer a liability in an orderly transaction between market participants. As such, fair value is a market-based measurement that should be determined based on assumptions that market participants would use in pricing an asset or liability. As a basis for considering such assumptions, the Company utilizes a three-tier fair value hierarchy, which prioritizes the inputs used in measuring fair value as follows: Level 1—Observable inputs such as quoted prices in active markets. Level 2—Inputs other than the quoted prices in active markets that are observable either directly or indirectly. Level 3—Unobservable inputs in which there is little or no market data and that are significant to the fair value of the assets or liabilities. In determining fair value, the Company utilizes valuation techniques that maximize the use of observable inputs and minimize the use of unobservable inputs to the extent possible as well as considers counterparty credit risk in its assessment of fair value.
Recently Issued Accounting Pronouncements Not Yet Adopted and Recently Adopted Accounting Pronouncements	Recently Issued Accounting Pronouncements Not Yet Adopted In June 2016, the FASB issued Accounting Standards Update (“ASU”) No. 2016-13, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments, which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost. It also eliminates the concept of other-than-temporary impairment and requires credit losses related to available-for-sale debt securities to be recorded through an allowance for credit losses rather than as a reduction in the amortized cost basis of the securities. These changes will result in more timely recognition of credit losses. The guidance is effective for the Company for fiscal years beginning after December 15, 2022 and interim periods within those fiscal years. Early adoption is permitted. The Company is currently evaluating the impact and timing of adopting ASU No. 2016-13. In August 2018, the FASB issued ASU No. 2018-15, Intangibles-Goodwill and Other-Internal-Use Software (Subtopic 350-40), Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract. Under existing GAAP, there is diversity in practice in accounting for the costs of implementing cloud computing arrangements that are service contracts. The amendments in ASU No. 2018-15 amend the definition of a hosting arrangement and requires a customer in a hosting arrangement that is a service contract to capitalize certain costs as if the arrangement were an internal-use software project. The Company expects to adopt ASU 2018-15 as of February 1, 2021 and is currently evaluating the impact of adoption. In December 2019, the FASB issued ASU No. 2019-12, Simplifying the Accounting for Income Taxes (Topic 740). The amendments in the updated guidance simplify the accounting for income taxes by removing certain exceptions and improving consistent application of other areas of the topic by clarifying the guidance. The Company expects to adopt ASU 2018-15 as of February 1, 2021 and is currently evaluating the impact of adoption. In August 2020, the FASB issued ASU No. 2020-06, Accounting for Convertible Instruments and Contracts in an Entity's Own Equity, which simplifies the accounting for certain convertible instruments, amends the guidance on derivative scope exceptions for contracts in an entity's own equity, and modifies the guidance on diluted earnings per share calculations as a result of these changes. The guidance is effective for the Company’s fiscal years beginning after February 1, 2022, and earlier adoption is permitted. The Company is currently evaluating the impact and timing of adopting ASU 2020-06. Recently Adopted Accounting Pronouncements On February 1, 2019, the Company adopted ASU No. 2018-02, Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income. Under existing GAAP, the effects of changes in tax rates and laws on deferred tax balances are recorded as a component of income tax expense in the period in which the law was enacted. When deferred tax balances related to items originally recorded in accumulated other comprehensive income are adjusted, certain tax effects become stranded in accumulated other comprehensive income. The amendments in ASU No. 2018-02 allow a reclassification from accumulated other comprehensive income to retained earnings for stranded tax effects resulting from the 2017 Tax Cuts and Jobs Act. The amendments in ASU No. 2018-02 also require certain disclosures about stranded tax effects. The adoption of the guidance did not have a material impact on the Company’s condensed consolidated financial statements. On February 1, 2019, the Company adopted ASU No. 2016-02, Leases (“ASC 842”) on a modified basis using the optional transition method, and accordingly, did not restate comparative periods. Amounts and related disclosures for fiscal 2019 continue to be presented in accordance with ASC 840, Leases. Amounts and disclosures for fiscal 2020 are presented under ASC 842. The Company elected the package of practical expedients permitted under the transition guidance, which allowed the Company to carryforward its historical lease classification, the assessment on whether a contract was or contains a lease, and the initial direct costs for any leases that existed prior to February 1, 2019, the adoption date. The Company elected the use of the hindsight practical expedient in determining the lease term and assessing the likelihood that the lease renewal or termination option will be exercised. The Company also elected to combine lease and non-lease components and to keep leases with an initial term of 12 months or less off the balance sheets and recognize the associated lease payments in the consolidated statements of operations on a straight-line basis over the lease term. Upon adoption, the Company recognized total right-of-use (“ROU”) assets of $16.5 million, with corresponding operating lease liabilities of $18.3 million on the consolidated balance sheet. The ROU assets include adjustments for prepayments and accrued lease incentive liabilities. The adoption did not impact the beginning accumulated deficit on February 1, 2019. In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (Topic 820), which amends disclosure requirements for fair value measurements by requiring new disclosures, modifying existing requirements, and eliminating others. On February 1, 2020, the Company adopted ASU 2018-13. The adoption of the standard did not have a material impact on the Company’s the Company's condensed consolidated financial statements.

Revenue from Contracts with Customers (Tables)

9 Months Ended

Oct. 31, 2020

Revenue from Contract with Customer [Abstract]

Schedule of Deferred Contract Acquisition Costs

The following table summarizes the activity of deferred contract acquisition costs (in thousands):


	Three Months Ended October 31,				Nine Months Ended October 31,
	2020		2019		2020		2019
Beginning balance	$	7,867	$	3,643	$	6,107	$	2,071
Capitalization of contract acquisition costs	3,328		1,612		6,673		3,746
Amortization of deferred contract acquisition costs	(1,099)		(449)		(2,684)		(1,011)
Ending balance	$	10,096	$	4,806	$	10,096	$	4,806

Deferred contract acquisition costs, current	$	4,749	$	2,029	$	4,749	$	2,029
Deferred contract acquisition costs, noncurrent	5,347		2,777		5,347		2,777
Total deferred contract acquisition costs	$	10,096	$	4,806	$	10,096	$	4,806

Fair Value Measurements (Tables)

9 Months Ended

Oct. 31, 2020

Fair Value Disclosures [Abstract]

Schedule of Fair Value of Assets and Liabilities Measured on Recurring Basis

The following table summarizes, for assets and liabilities measured at fair value, the respective fair value and classification by level of input within the fair value hierarchy (in thousands):


	October 31, 2020
	Level 1		Level 2		Level 3		Total
Assets
Cash equivalents
Money market funds	$	251,180	$	—	$	—	$	251,180
Total cash equivalents	251,180		—		—		251,180
Marketable securities
U.S. treasury bonds	$	40,343	$	—	$	—	$	40,343
Commercial paper	—		56,948		—		56,948
Corporate bonds	—		29,148		—		29,148
Total marketable securities	40,343		86,096		—		126,439
Total assets	$	291,523	$	86,096	$	—	$	377,619


	January 31, 2020
	Level 1		Level 2		Level 3		Total
Assets
Cash equivalents
Money market funds	$	610	$	—	$	—	$	610
Total cash equivalents	610		—		—		610
Marketable securities
U.S. treasury bonds	17,590		—		—		17,590
Commercial paper	—		16,452		—		16,452
Corporate bonds	—		11,246		—		11,246
Total marketable securities	17,590		27,698		—		45,288
Total assets	$	18,200	$	27,698	$	—	$	45,898

Schedule of Debt Securities, Available-for-sale

The following table summarizes the Company's investments in marketable securities on the consolidated balance sheets (in thousands):


	October 31, 2020
	Amortized Cost		Gross Unrealized Losses		Estimated Fair Value
Commercial paper	$	56,948	$	—	$	56,948
U.S. treasury bonds	40,343		—		40,343
Corporate bonds	29,158		(10)		29,148
Total marketable securities	$	126,449	$	(10)	$	126,439


	January 31, 2020
	Amortized Cost		Gross Unrealized Gains		Estimated Fair Value
Commercial paper	$	16,452	$	—	$	16,452
U.S. treasury bonds	17,571		19		17,590
Corporate bonds	11,237		9		11,246
Total marketable securities	$	45,260	$	28	$	45,288

Balance Sheet Components (Tables)

9 Months Ended

Oct. 31, 2020

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Schedule of Property and Equipment, Net

Property and Equipment, Net

Property and equipment, net, consisted of the following (in thousands):


	October 31, 2020		January 31, 2020
Desktop and other computer equipment	$	2,180	$	2,530
Furniture and fixtures	2,005		1,857
Leasehold improvements	13,563		12,047
Capitalized internal-use software	10,359		9,341
Construction in progress1	48,068		3,871
Total gross property and equipment	76,175		29,646
Less: Accumulated depreciation and amortization	(21,388)		(19,546)
Total property and equipment, net	$	54,787	$	10,100

__________________

1 Construction in progress is primarily related to the build-out of the Company's new corporate headquarters. Refer to Note 9. Leases for additional information

Schedule of Prepaid Expenses and Other Current Assets

Prepaid Expenses and Other Current Assets

Prepaid expenses and other current assets consisted of the following (in thousands):


	October 31, 2020		January 31, 2020
Prepaid expenses	$	15,530	$	10,479
Deferred contract acquisition costs, current	4,749		2,692
Other current assets	4,998		3,496
Total prepaid expenses and other current assets	$	25,277	$	16,667

Schedule of Accrued Expenses and Other Current Liabilities

Accrued Expenses and Other Current Liabilities

Accrued expenses and other current liabilities consisted of the following (in thousands):


	October 31, 2020		January 31, 2020
Accrued payroll liabilities	$	6,050	$	3,479
Accrued taxes for fringe benefits	2,945		3,312
Accrued advertising expenses	8,563		1,627
Accrued property and equipment	4,540		484
Other liabilities	14,233		9,339
Total accrued expenses and other current liabilities	$	36,331	$	18,241

Convertible Notes—Related Party (Tables)

9 Months Ended

Oct. 31, 2020

Summary of the Carrying Amount of Convertible Debt

The net carrying amount of the Convertible Notes was as follows (in thousands):


	October 31, 2020		January 31, 2020
Principal	$	450,000	$	300,000
Unamortized discount	(118,950)		(96,932)
Accrued interest expense	9,738		29
Net carrying amount	$	340,788	$	203,097


	Aggregate Principal Amount		Maturity Date	Range of Shares Potentially Issuable at Maturity(1)	Initial Conversion Price(1)
January 2020 Convertible Note	$	300,000	1/30/2025	11,282 - 18,052	$	31.58
June 2020 Convertible Note	150,000		6/26/2025	5,731 - 9,169	31.09
Total	$	450,000		17,013 - 27,221

__________________

1 Subject to customary anti-dilution and other adjustments.

Interest expense related to the Convertible Notes was as follows (in thousands):


	Three Months Ended October 31, 2020		Nine Months Ended October 31, 2020

Amortization of debt discount	$	6,346	$	15,955
Contractual interest expense	3,970		9,709
Total interest expense	$	10,316	$	25,664

Debt (Tables)

9 Months Ended

Oct. 31, 2020

Debt Disclosure [Abstract]

Schedule of Long-term Debt Instruments

The net carrying amount of the term loan was as follows (in thousands):


	October 31, 2020
Principal	$	13,000
Unamortized loan issuance costs	(76)
Net carrying amount	$	12,924


Term loan, current	$	433
Term loan, noncurrent	$	12,491

- Definition

Tabular disclosure of long-debt instruments or arrangements, including identification, terms, features, collateral requirements and other information necessary to a fair presentation. These are debt arrangements that originally required repayment more than twelve months after issuance or greater than the normal operating cycle of the entity, if longer.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 210
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02.22)
-URI http://asc.fasb.org/extlink&oid=120391452&loc=d3e13212-122682

Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
-SubTopic 30
-Section 45
-Paragraph 1A
-URI http://asc.fasb.org/extlink&oid=119993939&loc=d3e28541-108399

Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 6
-URI http://asc.fasb.org/extlink&oid=109259400&loc=d3e21506-112644

Reference 4: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 235
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08.(e),(f))
-URI http://asc.fasb.org/extlink&oid=120395691&loc=d3e23780-122690

Reference 5: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
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-Section 45
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=119993939&loc=d3e28551-108399

Reference 6: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
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-Section 50
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-URI http://asc.fasb.org/extlink&oid=109259400&loc=d3e21521-112644

Reference 7: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
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-URI http://asc.fasb.org/extlink&oid=109259400&loc=d3e21538-112644

Reference 8: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 942
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-Section 50
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-URI http://asc.fasb.org/extlink&oid=75038535&loc=d3e64711-112823

Reference 9: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
-SubTopic 30
-Section 55
-Paragraph 8
-URI http://asc.fasb.org/extlink&oid=114775985&loc=d3e28878-108400

Reference 10: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=109259400&loc=d3e21475-112644

+ Details

Leases (Tables)

9 Months Ended

Oct. 31, 2020

Leases [Abstract]

Schedule of Lease Cost

The components of lease costs, lease term, and discount rate for operating leases are as follows:


	Three Months Ended		Nine Months Ended
	October 31, 2020		October 31, 2020
Operating lease costs (in thousands)	$	8,076	$	16,777
Short-term lease costs (in thousands)	1,098		2,506
Variable lease costs (in thousands)	254		1,155
Total lease costs (in thousands)	$	9,428	$	20,438


	October 31, 2020
Weighted-average remaining lease term (in years)	11.9
Weighted-average discount rate	9.8	%

Supplemental cash flow information related to operating leases are as follows (in thousands):


	October 31, 2020
Cash paid for amounts included in the measurement of operating lease liabilities	$	9,439
Right-of-use assets obtained in exchange for new operating lease liabilities	$	128,789

Schedule of Operating Lease, Liability, Maturity


Fiscal year ending January 31,	Operating Lease Payments (Net)
2021 (3 months remaining)	$	(3,474)
2022	11,579
2023	22,940
2024	21,166
2025	21,019
2026 and thereafter	213,053
Total undiscounted operating lease payments	286,283
Less: imputed interest	(137,182)
Total operating lease liabilities	$	149,101

Net Loss per Share (Tables)

9 Months Ended

Oct. 31, 2020

Earnings Per Share [Abstract]

Calculation of Basic and Diluted Net Loss Per Share

The following table presents the calculation of basic and diluted net loss per share (in thousands, except per share data):


	Three Months Ended October 31,				Nine Months Ended October 31,
	2020		2019		2020		2019
Numerator:
Net loss	$	(73,289)	$	(62,803)	$	(150,200)	$	(93,344)
Denominator:
Weighted-average shares used in calculating net loss per share, basic and diluted	113,264		70,736		88,539		69,053
Net loss per share, basic and diluted	$	(0.65)	$	(0.89)	$	(1.70)	$	(1.35)

Schedule of Antidilutive Securities Excluded from Computation of Earnings Per Share


	Three Months Ended October 31,		Nine Months Ended October 31,
	2020	2019	2020	2019
Redeemable convertible preferred stock	—	73,547	—	73,547
Stock options	25,170	36,804	25,170	36,804
Restricted stock units	5,414	—	5,414	—
Early exercised stock options	946	959	946	959
Shares issuable pursuant to the 2020 Employee Stock Purchase Plan	63	—	63	—
Redeemable convertible preferred stock warrants	—	37	—	37
Total	31,593	111,347	31,593	111,347

Stockholders' Deficit (Tables)

9 Months Ended

Oct. 31, 2020

Share-based Payment Arrangement [Abstract]

Schedule of Stock Options Activity

Option activity under the Company’s combined stock plans is set forth below (in thousands, except years and per share data):


	Number of Shares	Weighted- Average Exercise Price		Weighted- Average Remaining Contractual (in years)	Aggregate Intrinsic Value




Balances at January 31, 2020	34,517	$	2.55	7.4	$	362,046
Options granted	17	13.04
Options exercised	(8,394)	1.93
Options canceled	(970)	3.10
Balances at October 31, 2020	25,170	$	2.75	7.0	$	487,395


Vested and exercisable at October 31, 2020	13,425	$	1.84	6.0	$	272,154
Vested and expected to vest at October 31, 2020	26,116	$	2.78	7.0	$	504,742

Summary of Weighted-Average Grant-Date Fair Value of Options Granted and Total Intrinsic Value of Options Exercised

The weighted-average grant-date fair value of options granted and the total intrinsic value of options exercised during the periods presented were as follows:


	Three Months Ended October 31,				Nine Months Ended October 31,
	2020		2019		2020		2019
Weighted-average grant-date fair value per share	N/A		$	4.11	$	6.77	$	3.22
Aggregate intrinsic value of options exercised (in thousands)	$	151,988	$	22,773	$	164,357	$	30,375

Schedule Assumptions used in the Black-Scholes Pricing Model for Stock-based Compensation

The assumptions used in the Black-Scholes pricing model for stock-based compensation for the periods below were as follows:


	Three Months Ended October 31,			Nine Months Ended October 31,
	2020	2019		2020		2019
Risk-free interest rate	N/A	1.8	%	1.2	%	1.8%- 2.7%
Expected term	N/A	8 years		8 years		8 years
Dividend yield	N/A	—	%	—	%	—	%
Expected volatility	N/A	45.2% - 45.3%		44.6	%	45.1% - 46.3%

Schedule of RSU Activity

The Company’s RSU activity is set forth below (in thousands, except per share data):


	Number of Shares	Weighted- Average Grant Date Fair Value		Aggregate Intrinsic Value


Unvested RSUs at January 31, 2020	91	$	10.10	$	1,186
RSUs granted	5,637	14.73
RSUs vested	(170)	13.52
RSUs cancelled/forfeited	(144)	14.18
Unvested RSUs at October 31, 2020	5,414	14.53		$	119,701
RSUs vested, not yet released	103	$	13.43

Schedule of Stock-Based Compensation Expense

Stock-based compensation for stock-based awards to employees and non-employees in the Company’s consolidated statements of operations for the periods below were as follows (in thousands):


	Three Months Ended October 31,				Nine Months Ended October 31,
	2020		2019		2020		2019
Cost of revenues	$	75	$	77	$	175	$	90
Research and development	4,783		21,068		9,520		22,950
Sales and marketing	2,463		8,441		5,084		9,402
General and administrative	1,620		12,042		3,520		12,614
Total stock-based compensation expense	$	8,941	$	41,628	$	18,299	$	45,056

Summary of Unrecognized Compensation Costs, Related to Unvested Awards

Total unrecognized compensation costs related to unvested awards not yet recognized under all equity compensation plans was as follows:


	October 31, 2020
	Unrecognized Expense (in thousands)		Weighted-Average Expected Recognition Period (in years)
Stock options	$	28,548	2.5
RSUs	74,143		3.6
Total unrecognized stock-based compensation expense (unaudited)	$	102,691	3.3

Interest Income and Other Income (Expense), Net (Tables)

9 Months Ended

Oct. 31, 2020

Other Income and Expenses [Abstract]

Schedule of Other Nonoperating Income (Expense)

Interest income and other income (expense), net consist of the following (in thousands):


	Three Months Ended October 31,				Nine Months Ended October 31,
	2020		2019		2020		2019
Interest income	$	61	$	397	$	864	$	1,448
Unrealized (gains) losses on foreign currency transactions	(612)		24		(19)		(58)
Other non-operating income (expense)	162		(78)		165		(222)
	$	(389)	$	343	$	1,010	$	1,168

Geographic Information (Tables)

9 Months Ended

Oct. 31, 2020

Segment Reporting [Abstract]

Revenue by Geographic Areas

Revenues


	Three Months Ended October 31,				Nine Months Ended October 31,
	2020		2019		2020		2019
United States	$	33,887	$	20,785	$	91,582	$	57,361
International	25,018		17,294		67,053		41,775
	$	58,905	$	38,079	$	158,635	$	99,136

Long-lived Assets by Geographic Areas

Long-Lived Assets


	October 31, 2020		January 31, 2020
United States	$	188,309	$	23,913
International	5,230		7,005
	$	193,539	$	30,918

Basis of Presentation and Summary of Significant Accounting Policies - Direct Listing (Details) - USD ($) shares in Thousands, $ in Millions	3 Months Ended	9 Months Ended
	Oct. 31, 2020	Oct. 31, 2020	Jul. 31, 2020	Jan. 31, 2020	Oct. 31, 2019	Jul. 31, 2019	Jan. 31, 2019
Accounting Policies [Abstract]
Professional fees	$ 15.7	$ 18.0
Convertible preferred stock converted to common stock	0	0	73,577	73,577	73,547	73,547	73,547

Basis of Presentation and Summary of Significant Accounting Policies - Recently Adopted Accounting Policies (Details) - USD ($) $ in Thousands	Oct. 31, 2020	Jan. 31, 2020	Feb. 01, 2019
Accounting Policies [Abstract]
Operating lease right-of-use assets	$ 138,752	$ 20,818	$ 16,500
Total operating lease liabilities	$ 149,101		$ 18,300

Revenue from Contracts with Customers - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended		12 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019	Jan. 31, 2020
Revenue from Contract with Customer [Abstract]
Deferred revenue	$ 90.1		$ 90.1
Deferred revenue, non-current	1.3		1.3
Deferred revenue recognized	$ 11.7	$ 6.0	$ 58.3	$ 29.6	$ 0.4
Deferred contract acquisition costs, amortization period	3 years		3 years

Revenue from Contracts with Customers - Performance Obligations (Details) - Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-11-01 $ in Millions	Oct. 31, 2020 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation, amount	$ 101.4
Revenue, remaining performance obligation, expected timing of satisfaction, period	24 months

Revenue from Contracts with Customers - Deferred Contract Acquisition Costs Activity (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Jan. 31, 2020	Oct. 31, 2019
Capitalized Contract Costs [Roll Forward]
Beginning balance	$ 7,867	$ 3,643	$ 6,107	$ 2,071
Capitalization of contract acquisition costs	3,328	1,612	6,673	3,746
Amortization of deferred contract acquisition costs	(1,099)	(449)	(2,684)	(1,011)
Ending balance	10,096	4,806	10,096	4,806
Deferred contract acquisition costs, current					$ 4,749	$ 2,692	$ 2,029
Deferred contract acquisition costs, noncurrent					5,347		2,777
Total deferred contract acquisition costs	$ 10,096	$ 4,806	$ 10,096	$ 4,806	$ 10,096	$ 6,107	$ 4,806

Fair Value Measurements - Fair Value Hierarchy (Details) - USD ($) $ in Thousands	Oct. 31, 2020	Jan. 31, 2020
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	$ 251,180	$ 610
Marketable securities	126,439	45,288
Total assets	377,619	45,898
Money market funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	251,180	610
U.S. treasury bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	40,343	17,590
Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	56,948	16,452
Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	29,148	11,246
Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	251,180	610
Marketable securities	40,343	17,590
Total assets	291,523	18,200
Level 1 \| Money market funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	251,180	610
Level 1 \| U.S. treasury bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	40,343	17,590
Level 1 \| Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Level 1 \| Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	0	0
Marketable securities	86,096	27,698
Total assets	86,096	27,698
Level 2 \| Money market funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	0	0
Level 2 \| U.S. treasury bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Level 2 \| Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	56,948	16,452
Level 2 \| Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	29,148	11,246
Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	0	0
Marketable securities	0	0
Total assets	0	0
Level 3 \| Money market funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	0	0
Level 3 \| U.S. treasury bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Level 3 \| Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Level 3 \| Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	$ 0	$ 0

Fair Value Measurements - Investments (Details) - USD ($) $ in Thousands	Oct. 31, 2020	Jan. 31, 2020
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Amortized Cost	$ 126,449	$ 45,260
Gross Unrealized Losses	(10)
Gross Unrealized Gains		28
Estimated Fair Value	126,439	45,288
Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Amortized Cost	56,948	16,452
Gross Unrealized Losses	0
Gross Unrealized Gains		0
Estimated Fair Value	56,948	16,452
U.S. treasury bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Amortized Cost	40,343	17,571
Gross Unrealized Losses	0
Gross Unrealized Gains		19
Estimated Fair Value	40,343	17,590
Corporate bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Amortized Cost	29,158	11,237
Gross Unrealized Losses	(10)
Gross Unrealized Gains		9
Estimated Fair Value	$ 29,148	$ 11,246

Fair Value Measurements - Narrative (Details) - Fair Value - USD ($) $ in Millions	Oct. 31, 2020	Jun. 26, 2020	Jan. 30, 2020
January 2020 Convertible Note
Debt Instrument [Line Items]
Convertible debt, fair value disclosures	$ 269.8		$ 203.0
June 2020 Convertible Note
Debt Instrument [Line Items]
Convertible debt, fair value disclosures	$ 136.6	$ 112.0

Balance Sheet Components - Property and Equipment (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019	Jan. 31, 2020
Property, Plant and Equipment [Line Items]
Total gross property and equipment	$ 76,175		$ 76,175		$ 29,646
Less: Accumulated depreciation and amortization	(21,388)		(21,388)		(19,546)
Property and equipment, net	54,787		54,787		10,100
Depreciation and amortization	1,000	$ 500	2,500	$ 1,700
Desktop and other computer equipment
Property, Plant and Equipment [Line Items]
Total gross property and equipment	2,180		2,180		2,530
Furniture and fixtures
Property, Plant and Equipment [Line Items]
Total gross property and equipment	2,005		2,005		1,857
Leasehold improvements
Property, Plant and Equipment [Line Items]
Total gross property and equipment	13,563		13,563		12,047
Capitalized internal-use software
Property, Plant and Equipment [Line Items]
Total gross property and equipment	10,359		10,359		9,341
Construction in progress1
Property, Plant and Equipment [Line Items]
Total gross property and equipment	$ 48,068		$ 48,068		$ 3,871

Balance Sheet Components - Prepaid Expenses and Other Current Assets (Details) - USD ($) $ in Thousands	Oct. 31, 2020	Jan. 31, 2020	Oct. 31, 2019
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Prepaid expenses	$ 15,530	$ 10,479
Deferred contract acquisition costs, current	4,749	2,692	$ 2,029
Other current assets	4,998	3,496
Prepaid expenses and other current assets	$ 25,277	$ 16,667

Balance Sheet Components - Accrued Expenses and Other Current Liabilities (Details) - USD ($) $ in Thousands	Oct. 31, 2020	Jan. 31, 2020
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Accrued payroll liabilities	$ 6,050	$ 3,479
Accrued taxes for fringe benefits	2,945	3,312
Accrued advertising expenses	8,563	1,627
Accrued property and equipment	4,540	484
Accrued expenses and other current liabilities	14,233	9,339
Accrued expenses and other current liabilities	$ 36,331	$ 18,241

Convertible Notes—Related Party - Narrative (Details)	6 Months Ended
Convertible Notes—Related Party - Narrative (Details)	Jun. 30, 2020 USD ($) debt_instrument	Apr. 30, 2020 USD ($)	Jan. 31, 2020 USD ($)
Convertible Debt
Related Party Transaction [Line Items]
Number of debt instruments issued in the period \| debt_instrument	2
January 2020 Convertible Note \| Convertible Debt
Related Party Transaction [Line Items]
Convertible notes, interest rate, stated percentage			3.50%
Long-term debt, face amount			$ 300,000,000
June 2020 Convertible Note \| Convertible Debt
Related Party Transaction [Line Items]
Convertible notes, interest rate, stated percentage	3.50%
Long-term debt, face amount	$ 150,000,000
Term Loan Agreement \| Secured Debt
Related Party Transaction [Line Items]
Long-term debt, face amount		$ 40,000,000.0
Long-term debt, term		5 years

Convertible Notes—Related Party - Net Carrying Amount of Convertible Notes (Details) - Convertible Debt - USD ($) $ / shares in Units, $ in Thousands	Oct. 31, 2020	Jan. 31, 2020
Related Party Transaction [Line Items]
Principal	$ 450,000	$ 300,000
Unamortized discount	(118,950)	(96,932)
Accrued interest expense	9,738	29
Net carrying amount	$ 340,788	$ 203,097
Minimum
Related Party Transaction [Line Items]
Range of Shares Potentially Issuable at Maturity (in shares)	17,012,822
Maximum
Related Party Transaction [Line Items]
Range of Shares Potentially Issuable at Maturity (in shares)	27,220,504
January 2020 Convertible Note
Related Party Transaction [Line Items]
Principal	$ 300,000
Initial Conversion Price (USD per share)	$ 31.58
January 2020 Convertible Note \| Minimum
Related Party Transaction [Line Items]
Range of Shares Potentially Issuable at Maturity (in shares)	11,282,000
January 2020 Convertible Note \| Maximum
Related Party Transaction [Line Items]
Range of Shares Potentially Issuable at Maturity (in shares)	18,052,000
June 2020 Convertible Note
Related Party Transaction [Line Items]
Principal	$ 150,000
Initial Conversion Price (USD per share)	$ 31.09
June 2020 Convertible Note \| Minimum
Related Party Transaction [Line Items]
Range of Shares Potentially Issuable at Maturity (in shares)	5,731,000
June 2020 Convertible Note \| Maximum
Related Party Transaction [Line Items]
Range of Shares Potentially Issuable at Maturity (in shares)	9,169,000

Convertible Notes—Related Party - Interest Expense (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended
	Oct. 31, 2020	Oct. 31, 2020	Oct. 31, 2019
Related Party Transaction [Line Items]
Amortization of debt discount		$ 15,964	$ 0
Convertible Notes
Related Party Transaction [Line Items]
Amortization of debt discount	$ 6,346	15,955
Contractual interest expense	3,970	9,709
Interest expense	$ 10,316	$ 25,664

Debt - Narrative (Details) - Secured Debt - Term Loan Agreement - USD ($)	Oct. 31, 2020	Apr. 30, 2020
Line of Credit Facility [Line Items]
Long-term debt, term		5 years
Long-term debt, face amount		$ 40,000,000.0
Principal	$ 13,000,000

Debt - Net Carrying Amount of Term Loan (Details) - Secured Debt - Term Loan Agreement $ in Thousands	Oct. 31, 2020 USD ($)
Debt Instrument [Line Items]
Principal	$ 13,000
Unamortized loan issuance costs	(76)
Net carrying amount	12,924
Term loan, current	433
Term loan, noncurrent	$ 12,491

Commitments and Contingencies (Details) - USD ($) $ in Millions	1 Months Ended		9 Months Ended
	Nov. 30, 2020	Dec. 31, 2018	Oct. 31, 2020
Long-term Purchase Commitment [Line Items]
Letters of credit outstanding, amount			$ 21.7
Long-term purchase commitment, period		27 months
Subsequent Event
Long-term Purchase Commitment [Line Items]
Long-term purchase commitment, period	24 months
Purchase obligation, to be paid, year one	$ 9.0
Purchase obligation, to be paid, year two	$ 12.3
Capital Addition Purchase Commitments
Long-term Purchase Commitment [Line Items]
Long-term purchase commitment, amount			71.1
Purchase commitment remaining			$ 42.7

Leases - Components of Lease Cost (Details) $ in Thousands	3 Months Ended	9 Months Ended
Leases - Components of Lease Cost (Details) $ in Thousands	Oct. 31, 2020 USD ($)	Oct. 31, 2020 USD ($)
Leases [Abstract]
Non-cash lease expense	$ 8,076	$ 16,777
Short-term lease costs (in thousands)	1,098	2,506
Variable lease costs (in thousands)	254	1,155
Total lease costs (in thousands)	$ 9,428	$ 20,438
Weighted-average remaining lease term (in years)	11 years 10 months 24 days	11 years 10 months 24 days
Weighted-average discount rate	9.80%	9.80%
Cash paid for amounts included in the measurement of operating lease liabilities		$ 9,439
Right-of-use assets obtained in exchange for new operating lease liabilities		$ 128,789

Leases - Future Minimum Lease Payments (Details) - USD ($) $ in Thousands	Oct. 31, 2020	Feb. 01, 2019
Leases [Abstract]
2021 (3 months remaining)	$ (3,474)
2022	11,579
2023	22,940
2024	21,166
2025	21,019
2026 and thereafter	213,053
Total undiscounted operating lease payments	286,283
Less: imputed interest	(137,182)
Total operating lease liabilities	$ 149,101	$ 18,300

Leases (Details) - USD ($) $ in Thousands	Oct. 31, 2020	Apr. 30, 2020	Jan. 31, 2020	Feb. 01, 2019
Line of Credit Facility [Line Items]
Letters of credit outstanding, amount	$ 21,700
Operating lease right-of-use assets	138,752		$ 20,818	$ 16,500
Total operating lease liabilities	149,101			$ 18,300
Lessee, operating lease, fees, undiscounted amount		$ 3,900
San Francisco
Line of Credit Facility [Line Items]
Letters of credit outstanding, amount	17,000
Operating lease right-of-use assets	126,900
Total operating lease liabilities	125,300
Lessee, operating lease, future minimum payments net of tenant improvements receivable	421,800
Lessee, operating lease, lease not yet commenced, undiscounted amount	270,800
Capital Addition Purchase Commitments
Line of Credit Facility [Line Items]
Purchase commitment remaining	$ 42,700

Net Loss per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Numerator:
Net loss	$ (73,289)	$ (62,803)	$ (150,200)	$ (93,344)
Denominator:
Weighted-average shares used in calculating net loss per share, basic and diluted (in shares)	113,264	70,736	88,539	69,053
Net loss per share, basic and diluted (in dollars per share)	$ (0.65)	$ (0.89)	$ (1.70)	$ (1.35)

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

+ Details

Net Loss per Share - Antidilutive Securities (Details) - shares	3 Months Ended		9 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities (in shares)	31,593,000	111,347,000	31,593,000	111,347,000
Minimum \| Convertible Debt
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Potentially issuable securities (in shares)	17,012,822		17,012,822
Maximum \| Convertible Debt
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Potentially issuable securities (in shares)	27,220,504		27,220,504
Redeemable convertible preferred stock
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities (in shares)	0	73,547,000	0	73,547,000
Stock options
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities (in shares)	25,170,000	36,804,000	25,170,000	36,804,000
Restricted stock units
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities (in shares)	5,414,000	0	5,414,000	0
Early exercised stock options
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities (in shares)	946,000	959,000	946,000	959,000
Employee Stock
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities (in shares)	63,000	0	63,000	0
Redeemable Convertible Preferred Stock Warrants
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities (in shares)	0	37,000	0	37,000
Common Class B
Earnings Per Share, Basic, by Common Class, Including Two Class Method [Line Items]
Antidilutive securities (in shares)	24,172,717	0	24,172,717	0

Stockholders' Deficit - Narrative (Details) - USD ($) $ in Thousands		3 Months Ended		9 Months Ended
	Sep. 30, 2020	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock, shares authorized (in shares)		1,500,000,000		1,500,000,000
Number of shares subject to repurchase (in shares)		946,283	959,185	946,283	959,185
Remaining vesting period, vesting percentage				2.08%
Total stock-based compensation expense		$ 8,941	$ 41,628	$ 18,299	$ 45,056
Employee contributions withheld		1,200		1,200
Unrecognized expense		102,691		$ 102,691
Stock options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Options, expiration period				10 years
Exercise price, minimum threshold, as a 100% of estimated fair value on the date of grant				100.00%
Vesting period				4 years
Stock options \| Share-based Payment Arrangement, Tranche One
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting percentage				25.00%
Restricted stock units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting period				4 years
Vesting percentage				25.00%
Employee Stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock, shares reserved for future issuance (in shares)	2,000,000
Total stock-based compensation expense				$ 1,100
Unrecognized expense		$ 10,300		$ 10,300
Unrecognized expense, period for recognition				1 year 2 months 12 days
Common Class A
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock, shares authorized (in shares)		1,000,000,000		1,000,000,000
Common stock, shares issued (in shares)		79,714,965		79,714,965
Common stock, shares outstanding (in shares)		79,714,965		79,714,965
Common Class A \| Employee Stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Purchase price of common stock, percent	85.00%
Common Class B
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock, shares authorized (in shares)		500,000,000		500,000,000
Common stock, shares issued (in shares)		78,985,442		78,985,442
Common stock, shares outstanding (in shares)		78,985,442		78,985,442

Stockholders' Deficit - Schedule of Option Activity (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019	Jan. 31, 2020
Number of Shares
Beginning balance (in shares)			34,517
Options granted (in shares)			17
Options exercised (in shares)			8,394
Options canceled (in shares)			970
Ending balance (in shares)	25,170		25,170		34,517
Vested and exercisable, end of period (in shares)	13,425		13,425
Vested and expected to vest, end of period (in shares)	26,116		26,116
Weighted- Average Exercise Price
Beginning balance (in dollars per share)			$ 2.55
Options granted (in dollars per share)			13.04
Options exercised (in dollars per share)			1.93
Options canceled (in dollars per share)			3.10
Ending balance (in dollars per share)	$ 2.75		2.75		$ 2.55
Vested and exercisable, end of period (in dollars per share)	1.84		1.84
Vested and expected to vest, end of period (in dollars per share)	$ 2.78		$ 2.78
Weighted average remaining contractual term			7 years		7 years 4 months 24 days
Weighted average remaining contractual term, vested and exercisable			6 years
Weighted average remaining contractual term, vested and expected to vest			7 years
Aggregate intrinsic value, outstanding	$ 487,395		$ 487,395		$ 362,046
Aggregate intrinsic value, vested and exercisable	272,154		272,154
Aggregate intrinsic value, vested and expected to vest	504,742		$ 504,742
Weighted-average grant-date fair value per share (in dollars per share)		$ 4.11	$ 6.77	$ 3.22
Aggregate intrinsic value of options exercised (in thousands)	$ 151,988	$ 22,773	$ 164,357	$ 30,375

Stockholders' Deficit - Fair Value Assumptions (Details)	3 Months Ended	9 Months Ended
	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Risk-free interest rate	1.80%	1.20%
Expected term	8 years	8 years	8 years
Dividend yield	0.00%	0.00%	0.00%
Expected volatility		44.60%
Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Risk-free interest rate			1.80%
Expected volatility	45.20%		45.10%
Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Risk-free interest rate			2.70%
Expected volatility	45.30%		46.30%

Stockholders' Deficit - Schedule of RSU Activity (Details) - Restricted stock units - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	9 Months Ended
	Oct. 31, 2020	Jan. 31, 2020
Number of Shares
Beginning Balance (in shares)	91
RSUs granted (in shares)	5,637
RSUs vested, and released (in shares)	(170)
RSUs cancelled/forfeited (in shares)	(144)
Ending Balance (in shares)	5,414
Weighted- Average Grant Date Fair Value
Beginning Balance (in dollars per share)	$ 10.10
RSUs granted (in dollars per share)	14.73
RSUs vested, and released (in dollars per share)	13.52
RSUs cancelled/forfeited (in dollars per share)	14.18
Ending Balance (in dollars per share)	$ 14.53
RSUs vested, not released (in shares)	103
RSUs vested, not released (in dollars per share)	$ 13.43
Aggregate Intrinsic Value	$ 119,701	$ 1,186

Stockholders' Deficit - Stock-based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	$ 8,941	$ 41,628	$ 18,299	$ 45,056
Unrecognized Expense, Stock options	28,548		28,548
Unrecognized Expense, RSUs	74,143		74,143
Unrecognized expense	102,691		$ 102,691
Weighted-average expected recognition period			3 years 3 months 18 days
Stock options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted-average expected recognition period			2 years 6 months
Restricted stock units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted-average expected recognition period			3 years 7 months 6 days
Cost of revenues
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	75	77	$ 175	90
Research and development
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	4,783	21,068	9,520	22,950
Sales and marketing
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	2,463	8,441	5,084	9,402
General and administrative
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total stock-based compensation expense	$ 1,620	$ 12,042	$ 3,520	$ 12,614

Interest Income and Other Income (Expense), Net (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Other Income and Expenses [Abstract]
Interest income	$ 61	$ 397	$ 864	$ 1,448
Unrealized (gains) losses on foreign currency transactions	(612)	24	(19)	(58)
Other non-operating income (expense)	162	(78)	165	(222)
Interest income and other income (expense), net	$ (389)	$ 343	$ 1,010	$ 1,168

Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
Income Taxes (Details) - USD ($) $ in Thousands	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019
Income Tax Disclosure [Abstract]
Provision for income taxes	$ 615	$ 61	$ 901	$ 183

- Definition

Amount of current income tax expense (benefit) and deferred income tax expense (benefit) pertaining to continuing operations.

+ References + Details

Geographic Information (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
Geographic Information (Details) - USD ($) $ in Thousands	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019	Jan. 31, 2020
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenues	$ 58,905	$ 38,079	$ 158,635	$ 99,136
Long-lived assets	193,539		193,539		$ 30,918
United States
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenues	33,887	20,785	91,582	57,361
Long-lived assets	188,309		188,309		23,913
International
Segment Reporting, Revenue Reconciling Item [Line Items]
Revenues	25,018	$ 17,294	67,053	$ 41,775
Long-lived assets	$ 5,230		$ 5,230		$ 7,005

- Definition

Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
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Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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-Section 50
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Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 4
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Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
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Reference 8: http://www.xbrl.org/2003/role/disclosureRef
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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Reference 10: http://www.xbrl.org/2003/role/disclosureRef
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Reference 11: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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-Paragraph 1
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-URI http://asc.fasb.org/extlink&oid=6472922&loc=d3e499488-122856

+ Details

Related Party Transactions (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended		12 Months Ended
	Oct. 31, 2020	Oct. 31, 2019	Oct. 31, 2020	Oct. 31, 2019	Jan. 31, 2020
Related Party Transaction [Line Items]
Deferred revenue	$ 90.1		$ 90.1
Deferred revenue recognized	11.7	$ 6.0	58.3	$ 29.6	$ 0.4
Affiliated Entity
Related Party Transaction [Line Items]
Revenue from related parties	0.1		0.1
Deferred revenue					$ 1.2
Affiliated Entity \| Lease Expense
Related Party Transaction [Line Items]
Amount of related party transactions	0.5		1.6
Affiliated Entity \| Advertising Expense
Related Party Transaction [Line Items]
Amount of related party transactions	$ 0.1		$ 0.2

Label	Element	Value
Stock Issued During Period, Shares, Conversion of Convertible Securities	us-gaap_StockIssuedDuringPeriodSharesConversionOfConvertibleSecurities	73,600,000
Restricted Cash	us-gaap_RestrictedCash	$ 0
Restricted Cash	us-gaap_RestrictedCash	$ 4,672,000